Qualifications
We welcome a motivated individual who is passionate about automotive technology, excels in customer service, and is committed to continuous learning. The ideal candidate for the Field Service Engineer position will possess strong diagnostic abilities, excellent communication skills, and thrive both independently and collaboratively. A degree in Engineering or relevant experience as a Field Engineer or Technical Helpdesk Advisor in the automotive, truck, industrial, or agriculture sectors. Alternatively, experience as a Diagnostic Technician in similar industries will also be considered. Exceptional communication and interpersonal skills. Capability to work independently and manage complex situations effectively. A collaborative mindset with a customer-focused approach. Valid driving license (minimum Category B). Fluent in English (B1 or higher).
About the job
Are you driven by a passion for automotive technology and skilled in problem-solving? Do you take pride in assisting authorized repairers, diagnosing intricate technical challenges, and providing outstanding service? MSX International has the perfect opportunity for you!
We are seeking an enthusiastic and highly competent Field Service Engineer to enhance our esteemed client's network across Italy. This role encompasses a mix of remote technical assistance, on-site interventions, and training sessions.
The Role
As a vital member of our team, you will deliver technical expertise and operational support to the Authorized Repairer Network, ensuring adherence to company standards. Your responsibilities will include diagnosing vehicle issues, guiding repair protocols, and addressing warranty matters.
- Delivering technical support to Authorized Repairers both remotely and in person.
- Investigating and analyzing technical faults to provide clear, actionable insights.
- Detailing diagnostic processes to ensure clarity and understanding.
- Generating comprehensive technical reports and maintaining precise case logs.
- Interacting independently and efficiently with technical departments.
- Overseeing MSX and Client assets in strict accordance with company policies.
About MSX International
With over 30 years of experience, MSX International has established itself as a trusted partner to leading vehicle manufacturers, retailers, and mobility organizations worldwide. Our steadfast commitment lies in assisting clients to transform their businesses and efficiently manage operations in: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. Utilizing our global teams, industry expertise, and technological innovation, we craft and deliver customized, sustainable, and cutting-edge solutions and services that enable our clients to enhance their operations and connect with their customers.
