About the job
Are you enthusiastic about the world of beauty and eager to assist others in showcasing their individual styles? If so, we invite you to join our dynamic team at KIKO Milano as a Beauty Advisor. In this crucial role, you will provide outstanding customer service and share your beauty knowledge with our esteemed clients.
PRIMARY RESPONSIBILITIES
CUSTOMER EXPERIENCE & BUSINESS MANAGEMENT
Offer exceptional service by engaging with all visitors and ensuring their experience aligns with KIKO's standards in attitude, attire, and makeup.
Achieve business objectives as outlined by the Store Manager, focusing on customer experience, sales, and key performance indicators (KPIs).
Address customer needs through effective cross-selling of products.
Complete all BeKIKO training materials, quizzes, and training modules.
Report any issues to management that may hinder the delivery of top-notch customer experiences and KPI achievements (e.g., trends, stock levels, store upkeep).
Opportunity to take on responsibilities as a 'Beauty Tutor,' aiding the Store Manager in training the store team.
PROCEDURES & POLICIES IMPLEMENTATION
Ensure the store complies with all KIKO standards.
Adhere to KIKO procedures as specified in the KIKO STORE BOOK and communicated by the Store Manager.
Help maintain high standards of visual merchandising and customer care quality.
Stay updated on current market trends.
