Bilingual Customer Service Representative

CGS FederalIndianapolis, IN

On-site Full-time

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Experience Level

Entry Level

Qualifications

Fluency in English and Spanish is requiredStrong communication and interpersonal skillsExperience in customer service preferredAbility to work in a fast-paced environmentHigh school diploma or equivalent

About the job

CGS Federal is hiring a Bilingual Customer Service Representative in Indianapolis, IN. This position serves customers in both English and Spanish, handling questions and concerns with care and professionalism.

What You Will Do

Respond to customer inquiries by phone, email, or chat in English and Spanish
Listen actively to understand customer needs and provide clear, accurate information
Offer solutions and support that fit each situation
Ensure every customer feels respected and understood

What Sets This Role Apart

This role relies on strong communication skills in both languages and a genuine interest in helping people. Empathy and attention to detail help create positive experiences for every customer.

About CGS Federal

CGS Federal is a leading provider of innovative technology solutions, dedicated to delivering top-notch customer support. We pride ourselves on our commitment to quality and our ability to adapt to the ever-changing needs of our clients. Join us and become part of a team that values collaboration, integrity, and excellence.

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Bilingual Customer Service Representative

CGS Federal

Full-time|On-site|Indianapolis, IN

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Customer Service Representative at CGS Federal | Indianapolis

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