Bilingual Customer Support Agent (Japanese/English)

Keywords StudiosRemote — Suginami, Tokyo, Japan

Remote Contract

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Experience

Qualifications

Required QualificationsNative-level Japanese proficiency and conversational-level English skills (TOEIC 600 equivalent). Basic PC skills (MS Office, Google Workspace, email communication). Preferred QualificationsExperience in customer support. Background in the gaming industry or BPO sector. Ideal Candidate ProfilePassionate about gaming.

About the job

About Us

Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!

We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese.

Job Responsibilities

Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.
Create and update documentation, including reports, templates, and manuals as required.

English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).

About Keywords Studios

Keywords Studios is a prominent player in the gaming industry, providing a wide range of services to enhance game development and player engagement, while fostering a dynamic and supportive workplace culture.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 396 Jobs

Search for Japanese Bilingual Audio Specialist

396 results

Select all on this page (20)

Apply

Japanese Bilingual Audio Specialist

Welo Data, part of Welocalize

Contract|Remote|Japan

Welo Data, a division of Welocalize, is a leading global provider of AI data solutions, boasting a network of over 500,000 contributors dedicated to delivering premium, ethical data for the advancement of AI technologies. Our mission is to create smarter and more human-like AI by leveraging the diverse talents of our community across more than 100 countries.…

Oct 24, 2025

Apply

Japanese Audio Transcription Quality Assurance Specialist

Lifted An Upwork Company

Contract|Remote|Tokyo

Join our dynamic team as a Japanese Audio Transcription Quality Assurance Specialist. In this role, you will be responsible for ensuring the accuracy and quality of audio transcriptions in Japanese. This is an exciting opportunity for detail-oriented individuals who are passionate about language and transcription.

Mar 18, 2026

Apply

Bilingual Japanese-English Customer Support Specialist

fuku

Full-time|On-site|Tokyo, Tokyo, Japan

Role overview fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role. What you will do Respond to customer inquiries through multiple channels Troubleshoot issues and assist in resolving problems Provide detailed and accurate product information Share customer feedback with product and engineering teams to support service improvements Location This role is based in Tokyo, Japan.

Apr 23, 2026

Apply

Community & Social Media Operations Intern - Japanese Market (Bilingual Japanese)

Flowith

Internship|Remote|Remote — Japan

Location: Remote / Hybrid | InternshipAbout the RoleAs a Community & Social Media Operations Intern focused on the Japanese market, you will help enhance Flowith’s connection with local users and creators through impactful social media and community-building strategies. Collaborating closely with our growth team, you'll play a pivotal role in crafting localized content and nurturing an engaging community in Japan. This internship offers a pathway to a full-time position, providing a unique opportunity to grow with Flowith.ResponsibilitiesSocial Media OperationsConduct social listening and offer insightful, data-driven recommendations (experience in web3, gaming, AI, or tech startups is highly advantageous).Assist in managing Flowith's Japanese social media channels, with potential to independently oversee one or more channels in the future.Work alongside the headquarters' content team to tailor global strategies and develop localized content specifically for the Japanese audience.Community BuildingEngage actively with Japanese users across platforms like WhatsApp, Line, Discord, and X.Organize and lead regular online and offline community events.Develop Japan-specific use cases and relay user feedback and insights to headquarters.Cross-functional CommunicationCollaborate closely with the marketing team while enjoying significant autonomy over the Japanese market.Monitor, analyze, and report on market performance, providing data-driven recommendations to headquarters for social media strategy enhancement.

Jul 7, 2025

Apply

Bilingual Account Executive - Japanese Speaker

Hudl

Full-time|Hybrid|Tokyo, Japan

At Hudl, we empower teams to achieve greatness. We recruit top talent to foster an environment of continuous learning and innovation. You will have the autonomy to approach your work in your own way while pushing the boundaries of what is achievable. Our culture prioritizes support and collaboration, which has earned us recognition as one of Newsweek's Top 100 Global Most Loved Workplaces.We consider ourselves the backbone of the teams we serve, highlighting the profound impact sports can have through teamwork, dedication, and the mentorship of inspiring coaches. Our products empower coaches and athletes at all levels to analyze performance, capture video, and share highlights seamlessly.Are you ready to be a part of our mission?Your RoleWe are seeking a dedicated Account Executive to join our Tokyo office, engaging directly with sports organizations in basketball, volleyball, and baseball. Your primary focus will be on professional teams, helping them harness technology to enhance their performance. As part of our Sales team, you will identify client needs and align our solutions to meet those needs, providing an exciting opportunity to grow existing accounts and acquire new ones.This position requires at least three days a week in our Tokyo office, and we are considering candidates who reside within commuting distance.

Feb 9, 2026

Apply

Bilingual English & Japanese Customer Support Agent - Gaming

Keywords Studios

Full-time|Remote|Remote — Suginami City, Tokyo, Japan

Since 1998, Keywords Studios has been dedicated to transforming the way players connect with their favorite games. Our global team of over 12,000 talented professionals spans across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive suite of solutions, from art and audio to testing, localization, and notably, Player Engagement. This rapidly growing service line delivers technical support, community management, and trust & safety services for an array of AAA and Indie studios within the gaming industry.Join us in our mission to cultivate vibrant player communities and deliver unparalleled gaming experiences! Role OverviewAs a Player Support Agent, you will act as the vital connection between our clients and the gaming community. Your duties will include investigating and providing timely, high-quality responses to player inquiries while relaying valuable insights to our development teams. Become part of our dynamic environment, with opportunities for continuous growth and the chance to make a significant impact. Level up your career by applying today!

Jan 14, 2026

Apply

Bilingual Customer Support Agent (Japanese/English)

Keywords Studios

Contract|Remote|Remote — Suginami, Tokyo, Japan

About Us Founded in 2009, Keywords Studios is a leading global provider of technical services to the gaming industry, with our Japan branch, Keywords International, employing around 400 talented individuals. With over 12,000 professionals across 70+ locations worldwide, we are committed to being the best partner for clients in game development, art asset production, audio production, QA testing, translation, marketing, and player engagement. Our workplace is characterized by a casual, diverse, and flat culture where English and Japanese are the official languages. We value work-life balance and provide a refreshing environment for our employees!We are currently seeking a Japanese Customer Support Agent to join our Player Engagement team, responding to inquiries from players of popular games in Japanese. Job Responsibilities Respond to inquiries via email or chat from players of assigned games, utilizing management tools to log and analyze data, and escalating issues to supervisors or clients when necessary.Create and update documentation, including reports, templates, and manuals as required.English will be used for translating inquiries, reading documents, and internal communications (team-specific requirements may vary).

Jan 14, 2026

Apply

Bilingual Business Development Representative - Japanese & English

RELEX Solutions

Full-time|On-site|Tokyo, Japan

ABOUT RELEXRELEX Solutions stands at the forefront of retail optimization software, empowering our clients with significantly enhanced demand forecasting and supply chain management. Our innovative platform facilitates substantial efficiencies across store space utilization, inventory allocation, workforce management, pricing strategies, and promotional tactics.Our trusted clientele includes industry leaders such as NTUC FairPrice, Estee Lauder, DFS, Coles Supermarket, and Liquor, with a global presence spanning North America, Europe, and the Asia-Pacific region.At RELEX Solutions, we are committed to diversity and inclusion, ensuring a workplace that values every individual's unique contributions.Key Responsibilities:Engage in targeted outbound demand generation by reaching out to key stakeholders through emails, phone calls, and social media, emphasizing how RELEX can address their specific challenges.Identify and qualify both outbound and inbound sales leads, aiming to schedule productive meetings for the Sales team.Collaborate closely with the regional sales team to enhance the sales pipeline through focused prospecting efforts.Conduct thorough research on target accounts and key stakeholders to develop tailored and persuasive communication strategies.Assist in promoting various events (both physical and virtual) ahead of time, and follow up post-event to qualify participant registrations.

Mar 10, 2026

Apply

Bilingual IT Project Manager (Japanese & English)

NewPage Solutions Inc.

Contract|On-site|Minato City

Demonstrated expertise in software development life cycle models, with a strong proficiency in both Agile and traditional project management methodologies, adeptly integrating them to suit project and business needs.Proven success in delivering software or web development projects utilizing Agile practices, with over 8 years of experience as a Project Manager leading large, intricate projects in high-tech environments with cross-functional teams. PMP certification is preferred.Prior involvement with SCRUM/Agile methodologies on enterprise-level application development projects. PMI-ACP, CSM, or equivalent certifications are favorable.Experience in managing cross-functional project teams effectively.Balanced business and technical background:Possess enough technical knowledge to provide credible leadership to development teams and to accurately assess complex project risks and issues.Ability to lead business analysts, collaborate with clients, and devise strategies and solutions of high business value.Gather, analyze, specify, and validate the business needs of stakeholders, including customers and end-users.Work alongside project sponsors to clarify project scope and vision.Clearly identify project stakeholders and categorize customer classes and their characteristics.Conduct interviews to collect customer requirements through various methods such as workshops, surveys, site visits, and use cases.Define project impact, outcome criteria, and metrics by establishing the scope and parameters of requirements analysis on a project-by-project basis.Collaborate with stakeholders and project teams to prioritize collected requirements.Research and evaluate the effectiveness of existing requirements-gathering processes, developing strategies to enhance these processes.Assist in conducting product research to meet agreed-upon requirements and support purchasing efforts.Analyze and verify requirements for completeness, consistency, and feasibility, ensuring adherence to standards.Develop and utilize standardized templates for precise and concise requirement specifications.Translate conceptual customer requirements into functional requirements clearly understood by developers and project teams.Create process models, specifications, diagrams, and charts to guide developers and the project team.Manage and monitor the status of requirements throughout the project lifecycle, enforcing and redefining as necessary.Communicate changes, enhancements, and modifications of business requirements verbally or through documentation.

Apr 25, 2022

Apply

Bilingual Japanese & English Customer Support Agent - Gaming

Keywords Studios

Full-time|On-site|Suginami City, Tokyo, Japan

Since 1998, we have been dedicated to transforming the way players engage with their beloved games, expanding into a diverse global team of over 12,000 experts across 70+ studios in 26 countries.We provide essential support to video game developers and publishers by offering a comprehensive range of services, including art, audio, testing, localization, and our rapidly expanding Player Engagement sector. This division delivers technical support, community management, and trust & safety services for a broad spectrum of both AAA and Indie studios.Join us in our quest to cultivate vibrant player communities and deliver unforgettable experiences! Role OverviewAs a Player Support Agent, you will be the vital connection between our clients and the gaming community. Your role will involve investigating and promptly addressing players' inquiries while providing insightful feedback to our development teams. Come aboard for a stimulating work environment, continuous personal development, and the opportunity to create a significant impact. Elevate your career and apply now! Key Skills We Are Seeking:Communication:Deliver exceptional customer service to players.Quickly investigate and resolve player inquiries via ticketing, email, or chat.Support internal teams with project-related requests to enhance collaboration.Gather and relay player feedback following established protocols.Provide translations as needed to facilitate smooth communication.Analytics:Keep detailed and accurate records to streamline processes.Ensure timely escalation of issues in line with established guidelines.Contribute to improved support processes through personalized macros and a knowledge base.Assist in maintaining high-quality standards through quality control.Leadership:Participate in valuable training sessions to enhance your skills and knowledge.Effectively manage your time and responsibilities to meet players' needs.Business Acumen:Gain mastery of our products' gameplay to enhance player support.Proficiency in Helpshift/Zendesk or other CRM tools for efficient support.Experience with macro customization for efficient response management.Familiarity with MS Office or Google Suite for documentation.

Jan 14, 2026

Apply

Japanese Language Specialist at WGSN | Japan

WGSN

Full-time|Remote|Japan

Position OverviewWGSN is actively seeking a dedicated Japanese Language Specialist to enhance our Localization team. This is a fully remote role based in Japan.About WGSNAt WGSN, we are pioneers in consumer and design forecasting, creating innovative trends across various sectors including fashion, beauty, interiors, and more. We empower our clients to shape a vibrant future through insightful analytics and expert advice.Role ResponsibilitiesAs a Japanese Language Specialist, you will be responsible for managing WGSN's localized Japanese content, ensuring its alignment with our brand voice. You will collaborate closely with various departments including Marketing, Design, and Product to optimize digital content across our platforms. Additionally, you will work in tandem with the Tech team to implement machine translation systems, refining our localization processes.Our Team MissionWe aim to create intuitive and culturally relevant localized content that resonates with audiences, fostering trust and credibility in the global market.

Oct 23, 2025

Apply

Japanese Speaking Enterprise Support Specialist

Figma

Full-time|On-site|Tokyo, Japan

Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates with Sales, Product, and Engineering teams to ensure a smooth support experience. Key responsibilities Build deep expertise in Figma’s products and understand the customer journey, from Product Designers to Account Administrators, to resolve complex support issues. Communicate daily with enterprise customers in Japanese via email, managing support cases from first contact through resolution. Work with Sales to help large organizations configure workspaces and respond quickly to technical concerns, supporting smooth account setups. Represent customer perspectives by identifying product or process gaps and presenting data-driven recommendations for new features or automation. Act as the main contact for high-risk escalations, coordinating with stakeholders and managing communication until resolution. Spot patterns and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. Participate in pilot programs and experiments to find efficient ways to deliver prompt, personalized support that meets performance standards and customer expectations. Recommend essential tools and processes in partnership with Product Support Operations to keep the support experience effective. Location This position is based in Figma’s Tokyo office.

Apr 22, 2026

Apply

Bilingual QA & Game Translator (Chinese-Japanese) | バイリンガルQA＆ゲーム翻訳者（中日）

TransPerfect Games

Contract|Hybrid|Tokyo, Tokyo, Japan

Join TransPerfect Games as a skilled Bilingual QA & Game Translator! We are seeking individuals with an eye for detail and a passion for gaming to enhance the gaming experience for Japanese players. Enjoy the flexibility of working onsite in Tokyo or remotely while collaborating with a team of expert linguists.

Feb 26, 2026

Apply

Japanese Language Specialist - Freelance AI Trainer

Agency

Contract|$8/hr - $65/hr|Remote|Japan

Are you a passionate Japanese language expert ready to influence the future of artificial intelligence? As large-scale language models transition from basic chatbots to advanced linguistic tools, your role is pivotal in providing high-quality training data. This data can revolutionize access to world-class education, keep up with cutting-edge research, and enhance communication for Japanese speakers globally. Your expertise will be the driving force behind the next generation of AI. We seek Japanese language specialists who possess a deep understanding of Japanese grammar, syntax, morphology, kanji, hiragana, katakana, phonology, and pragmatics. You will engage with advanced language models on intricate topics such as verb conjugation, sentence structure, honorifics, and the subtleties of formal and informal speech, as well as regional dialects and kanji readings. Your mission will be to document and analyze errors, enabling us to strengthen the model's reasoning capabilities. Your daily activities will include conversing with the model on various language scenarios, assessing factual accuracy, capturing reproducible error traces, and providing insights for improving our prompt engineering and evaluation metrics. The ideal candidate will hold a Master’s or PhD in Japanese language, linguistics, or a closely related field. Experience in peer-reviewed publications, teaching, or hands-on linguistic analysis projects will enhance your fit for this role. Exceptional metacognitive communication skills—clearly explaining your thought process—are essential. Are you ready to transform your Japanese language expertise into foundational knowledge for the AI of tomorrow? Apply now and contribute to the model that will educate the world!

Feb 17, 2026

Apply

Training & HR Specialist (Fluent in Japanese) in Tokyo

KnowBe4

Full-time|On-site|Tokyo, Japan

KnowBe4 supports more than 70,000 organizations worldwide in managing human risk. For over 15 years, the company has focused on strengthening security awareness and protecting both employees and AI systems. Since 2016, KnowBe4 has integrated AI into its solutions and continues to maintain a strong position in the market. The HRM+ platform brings together ongoing risk intelligence, technical safeguards, and training programs tailored for each organization. These resources help businesses understand, measure, and reduce human risk across their teams. The platform also addresses emerging threats, including deepfakes and other AI-related risks. KnowBe4 connects cybersecurity with environmental responsibility, viewing resilience as a shared effort. The company is committed to protecting people, data, and the planet.

Apr 22, 2026

Apply

Localization Specialist (English to Japanese) at Side

Side Inc.

Contract|Remote|Remote — Shinjuku City, Tokyo, Japan

About the RoleJoin Side as a Localization Specialist (English to Japanese) and contribute to our dynamic global translation operations. We seek talented individuals who possess advanced language skills and a deep understanding of cultural nuances.In this role, you will expertly translate video game content and interpret associated texts from English to Japanese. You will adhere to product-specific guidelines to maintain the highest quality of linguistic accuracy and compliance with relevant conventions. Collaborating with a dedicated team of language specialists, you will either perform translations or review documentation to ensure excellence in our outputs.Key Responsibilities:Assist in the creation of glossaries and style guides based on client-specific guidelines.Contribute to the development of characterisation documents.Execute translation tasks in accordance with provided guidelines, including First Party terminology.Conduct revisions following established guidelines and instructions, ensuring adherence to First Party terminology.Collaborate within a larger team of translators or revisers.Offer linguistic feedback on externally conducted work.Meet deadlines and productivity standards in line with industry expectations.

Mar 19, 2026

Apply

Bilingual Customer Support Specialist (Japanese & English)

Candex

Full-time|On-site|Tokyo

About Candex Candex is a global B2B fintech company focused on simplifying business transactions for enterprise clients. Our SaaS platform helps large organizations streamline purchasing, speed up vendor payments, and provide procurement teams with greater control. Candex has been recognized in the ProcureTech 100 for Procurement Innovation and serves clients among the Global 2,000. With over $130 million raised from investors such as Goldman Sachs, JP Morgan, American Express, and others, Candex operates in nearly 50 countries and continues to grow rapidly. Role Overview: Bilingual Customer Support Specialist (Japanese & English) Based in Tokyo, this position supports both internal and external customers in Japanese and English. The specialist responds to inquiries, offers solutions, and guides users through Candex platform features. Using the ticketing system, the role manages incoming requests and builds a strong understanding of Candex’s systems and technologies. What You Will Do Respond to customer questions and requests in Japanese and English using the ticketing system Guide users through platform features and resolve issues Assist both internal teams and external clients with platform-related inquiries Develop expertise in Candex’s technologies and processes Deliver clear, effective communication to build trust with clients What We Look For Fluency in Japanese and English Strong communication and interpersonal skills Ability to manage time and prioritize requests effectively Commitment to excellent customer service and continuous personal growth Professionalism as a brand ambassador, with a willingness to go the extra mile for customer satisfaction

Apr 20, 2026

Apply

Japanese-English Bilingual Customer Support Specialist

fuku

Full-time|Remote|Tokyo, Tokyo, Japan

Role overview fuku is seeking a Japanese-English Bilingual Customer Support Specialist to join the team in Tokyo. The position focuses on providing remote assistance for smart home products. The goal: help customers resolve questions and technical issues, ensuring each interaction is a positive one. What you will do Respond to customer inquiries via phone, email, live chat, and ticketing platforms Address questions related to products, orders, account details, and after-sales support Offer basic troubleshooting for smart home devices, including smart locks, cameras, and networking hardware Escalate more complex technical issues to the appropriate department Maintain accurate records of customer interactions and solutions within the support system Location This role is based in Tokyo, Japan.

Apr 22, 2026

Apply

STEM Specialist (Japanese Fluency) - Freelance AI Trainer

Agency

Contract|$8/hr - $65/hr|Remote|Japan

Are you a passionate STEM professional fluent in Japanese, ready to influence the future of artificial intelligence? As large-scale language models evolve from simple chatbots to remarkable tools for scientific exploration and problem-solving, your expertise is essential. High-quality training data is the foundation for an AI that can democratize access to top-tier education, keep up with cutting-edge research, and enhance the efficiency of engineers, scientists, and analysts globally. This journey begins with you—help us power the next generation of artificial intelligence. We are seeking STEM specialists who are deeply knowledgeable in mathematics, physics, chemistry, engineering, data science, computer science, and scientific computing. You will engage with advanced language models on complex topics such as thermodynamics, mechanics, calculus, statistics, materials science, electronics, algorithm design, and quantitative modeling. Your role will involve documenting failure modes to strengthen model reasoning. On a typical day, you will interact with the model, tackling real-world STEM problem-solving scenarios and theoretical technical questions, verifying factual accuracy and logical consistency, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. A bachelor’s or master’s degree in a STEM field is preferred, along with indicators of suitability such as published research, engineering design experience, data analysis projects, or coding portfolios. Effective communication, with an emphasis on clarity and metacognition—“showing your work”—is crucial. Are you prepared to leverage your STEM expertise to build the knowledge base for tomorrow’s AI? Apply now and start shaping the model that will educate the world. We offer a pay range of $8 to $65 per hour, with the specific rate determined based on your experience, expertise, and geographic location. Final offer amounts may differ from the stated pay range. As a contractor, you will need to provide a secure computer and high-speed internet; benefits such as health insurance and PTO are not applicable.

Feb 12, 2026

Apply

AI Benchmark Engineer - Japanese Language Specialist

Lilt, Inc.

Contract|Remote|Japan (Remote)

At Lilt, we are innovating the way large language models are evaluated through our advanced Terminal-Bench tasks. Our comprehensive evaluation suite is designed to push the boundaries of multilingual software capabilities, focusing on assessing multilingual robustness in handling prompt language variations, non-English data processing, and intricate locale/encoding scenarios within terminal workflows.We are looking for seasoned native-speaking software engineers who can conceptualize, develop, and validate these benchmarks. Your role will involve crafting high-quality, impactful tasks that accurately evaluate a model's proficiency in navigating multilingual contexts without the aid of English translations.Please note that this position is a remote, freelance opportunity.Target Languages: Spanish, German, Czech, Turkish, Arabic (Egyptian), Korean, Japanese, Hausa, Hindi, Marathi.Key Responsibilities:Task Engineering: Assessing the performance of Coding Agents.Asset Creation: Develop realistic task scenarios utilizing datasets and files in your native language, ensuring that these remain in the target language for authentic multilingual evaluation.Prompting & Translation: Identify and analyze failure points in AI performance within your native language.Implementation & Verification: Aid in crafting robust solutions (reference implementations) and write dependable, deterministic verifier scripts (utilizing rubric-based judging only when absolutely necessary).Calibration & Execution: Examine execution logs and adjust task difficulty levels (from Easy to Very Hard) using standard Terminal-Bench configurations across various model tiers (Haiku, Sonnet, Opus).Quality Assurance: Engage in a meticulous, 4-layer human quality control process (creation, human review, calibration review, and audit) in conjunction with automated LLM-based checks to maintain fairness, grammatical precision, and benchmark integrity.

Feb 23, 2026

Create account — see all 396 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.