Bilingual Customer Support Specialist (Japanese & English)

CandexTokyo

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key ResponsibilitiesFacilitate onboarding of new users and promote user adoption. Manage pending orders and payments efficiently. Conduct reconciliation of company orders to ensure data accuracy. Respond promptly to customer inquiries through various channels including the ticketing system, email, live chat, and phone. Identify and suggest improvements to processes and products. Collaborate with colleagues and management to resolve customer issues effectively. Recognize recurring problems and escalate them to management with actionable recommendations. Gather customer feedback and share insights with relevant teams to enhance products and services.

About the job

About Candex

Candex is a global B2B fintech company focused on simplifying business transactions for enterprise clients. Our SaaS platform helps large organizations streamline purchasing, speed up vendor payments, and provide procurement teams with greater control. Candex has been recognized in the ProcureTech 100 for Procurement Innovation and serves clients among the Global 2,000.

With over $130 million raised from investors such as Goldman Sachs, JP Morgan, American Express, and others, Candex operates in nearly 50 countries and continues to grow rapidly.

Role Overview: Bilingual Customer Support Specialist (Japanese & English)

Based in Tokyo, this position supports both internal and external customers in Japanese and English. The specialist responds to inquiries, offers solutions, and guides users through Candex platform features. Using the ticketing system, the role manages incoming requests and builds a strong understanding of Candex’s systems and technologies.

What You Will Do

Respond to customer questions and requests in Japanese and English using the ticketing system
Guide users through platform features and resolve issues
Assist both internal teams and external clients with platform-related inquiries
Develop expertise in Candex’s technologies and processes
Deliver clear, effective communication to build trust with clients

What We Look For

Fluency in Japanese and English
Strong communication and interpersonal skills
Ability to manage time and prioritize requests effectively
Commitment to excellent customer service and continuous personal growth
Professionalism as a brand ambassador, with a willingness to go the extra mile for customer satisfaction

About Candex

Candex is at the forefront of fintech innovation, leveraging technology to streamline business transactions and enhance purchasing experiences for enterprise clients. With a robust funding background and a commitment to customer satisfaction, Candex is rapidly expanding its global presence.

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