Adeeba e-Services Private Limited logoAdeeba e-Services Private Limited logo

BPO Inbound Voice Technical Support - Customer Service Opportunity

On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess the following qualifications:- 1-2 years of experience in inbound/outbound technical support within an international BPO environment.- Strong problem-solving skills to resolve customer issues accurately.- A commitment to delivering high-quality service and support.

About the job

Are you passionate about technology and customer service? Join our dynamic team at Adeeba e-Services as a BPO Inbound Voice Technical Support Executive. In this role, you will leverage your technical expertise to assist customers with a variety of technical issues, ensuring they receive the best possible support. Your responsibilities will include:

- Providing exceptional customer service through inbound calls.
- Troubleshooting and resolving technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad.
- Effectively managing and closing your own calls.
- Demonstrating excellent communication skills in English.
- Being adaptable to work during night shifts.

About Adeeba e-Services Private Limited

Adeeba e-Services Private Limited specializes in providing 24/7 technical support to customers in the USA, offering assistance with printers, routers, and email services. In addition to technical support, we also provide website development services for both national and international businesses, ensuring our clients receive comprehensive service tailored to their needs.

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