Xometry Europe logoXometry Europe logo

BPO Manager

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Manager

Qualifications

To excel in this role, the ideal candidate should possess:Strong organizational skills with an attention to detail. Excellent communication and interpersonal abilities. Experience in BPO management or a related field. Proficiency with project management tools and databases. Ability to work collaboratively across multiple departments.

About the job

Xometry (NASDAQ: XMTR) is at the forefront of transforming industries by seamlessly connecting innovative thinkers with the manufacturers who can realize their visions. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the sourcing process for buyers at Fortune 1000 companies to access global manufacturing capabilities.

Role Overview

The BPO Manager is integral to the successful execution of Xometry’s BPO program, ensuring that all administrative and compliance documentation is meticulously completed and accurate. This role serves as the primary liaison for internal business clients initiating new or updated BPO requests.

This position effectively connects business functions, BPO vendors, and internal teams (Finance, Legal, HR, and IT), ensuring seamless onboarding, change management, and reporting processes across all outsourcing projects.

Key Responsibilities

Administrative & Compliance Support

  • Oversee and manage all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), and onboarding/offboarding forms.
  • Facilitate document flow between Legal, Finance, HR, and vendor teams.
  • Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
  • Confirm that all required paperwork is complete prior to onboarding or contract renewal.

Business Support & Request Management

  • Act as the initial point of contact for business owners submitting BPO requests.
  • Gather, assess, and validate incoming requests to ensure they contain essential details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
  • Direct validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
  • Maintain communication with business clients and vendors to ensure smooth interactions and timely updates on request statuses.

Operational Coordination

  • Assist with the onboarding and offboarding processes for BPO employees in collaboration with IT and HR.
  • Keep accurate records of vendor performance, project milestones, and billing cycles.
  • Support the generation of reports and summaries for management regarding BPO headcount, budget usage, and vendor performance.

About Xometry Europe

Xometry is a leading digital manufacturing marketplace that empowers businesses by connecting them with the resources needed for growth. Our platform innovates the way manufacturers and buyers interact, fostering a collaborative environment that drives efficiency and success.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.