BPO Program Manager

Role Overview The City of New York is hiring a Project Manager for the Division of Portfolio Management & Conversions. This position focuses on guiding projects that improve conversion strategies across multiple portfolios. The work supports initiatives that benefit the local community. What You Will Do Lead projects from planning through delivery, with a fo…

About ForaFora is a revolutionary travel agency dedicated to empowering passionate individuals to create successful advisory businesses. By modernizing the $100 billion travel agency sector, we harness advanced technology, insightful data, and a supportive community to provide entrepreneurs with the tools they need to thrive on our platform. Our comprehensive business-in-a-box solution equips travel entrepreneurs with cutting-edge resources, personalized training, and access to a dynamic community and exclusive industry partnerships. Central to our mission is the commitment to helping the next generation of travel entrepreneurs transform their love of travel into rewarding careers, whether part-time or full-time. We firmly believe that everyone, from seasoned experts to novice advisors, can build a venture that is both lucrative and personally meaningful.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees located in the heart of New York City. In 2025, we successfully raised $60 million in Series B and C funding, led by Thrive Capital and Insight Partners, with participation from previous investors such as Forerunner and Heartcore Capital. Our achievements have earned us recognition as a LinkedIn Top Startup for 2024 and accolades from Fast Company as one of the Most Innovative Companies in 2023 and 2025, along with Built In's Best Places to Work award for 2025.We are committed to constructing the first truly integrated platform for all travel needs, merging the best of human expertise with innovative technology to redefine how people plan and book their travels.About The RoleFora is in search of a dedicated Conversational AI Operations Specialist to manage, enhance, and optimize Sidekick, our AI-supported advisory chatbot. Join our Conversational AI team and play a pivotal role in scaling Sidekick to provide outstanding instant support experiences for our advisors. In this role, you will design and implement systems for quality assurance, testing infrastructure, content operations, and feedback mechanisms.You will report directly to the Conversational AI Data Scientist and collaborate closely on conversational design, automation, and prioritization. This position involves working cross-functionally with various teams at Fora, including Support, the Booking Platform, Tour Operations, Product, and Engineering, to ensure that Sidekick delivers accurate, clear, and empathetic guidance at scale. This is a highly execution-oriented role with significant ownership and impact.

Why Join Moonshot AI?Picture a future where websites evolve autonomously to enhance sales, boost conversions, and accelerate growth. Moonshot AI is at the forefront of this transformation, combining generative AI, extensive data pipelines, and experimentation to create a self-optimizing web experience.As a well-capitalized, early-stage startup, we are driven by a grand vision. Joining us means you will play a pivotal role in shaping both the technical and cultural foundation of our company. If you seek the independence of a founder accompanied by the support of leading investors, this opportunity is for you.Your RoleWe are on the lookout for a customer-focused, data-oriented Senior CRO Strategist with 4–6 years of experience to spearhead conversion rate optimization strategies for a diverse array of direct-to-consumer (DTC) e-commerce clients. This role is customer-centric and agency-styled, where you will manage multiple accounts and take ownership of both the strategic design and execution of impactful experimentation programs, with a strong focus on A/B testing, while also serving as a trusted advisor.You will simplify complex data into persuasive narratives, create client-ready presentations, and effectively communicate insights to stakeholders at all levels.Your ResponsibilitiesLead CRO strategy and execution for various DTC e-commerce accounts, encompassing audits, roadmaps, A/B testing, and comprehensive reporting.Design and execute experimentation programs, including A/B and multivariate testing, while analyzing user behavior to uncover optimization opportunities.Establish KPIs and develop testing roadmaps for advertising (campaigns, landing pages) and website elements (UX, checkout, conversion flows).Manage end-to-end client relationships, acting as the primary strategic partner, providing expert advice on CRO methodologies, and clearly communicating results to stakeholders.Build and sustain a robust testing pipeline that consistently addresses the needs of clients and their customers.Extract, analyze, and synthesize performance data to produce actionable insights.Create and deliver presentations, reports, and decks that translate data into actionable business recommendations for various audiences (marketing, product, executive teams).Collaborate across functions with internal teams (media, creative, analytics) to ensure a cohesive strategy and execution.What You'll BringProven experience in conversion rate optimization strategies.Strong analytical skills and the ability to interpret data effectively.Excellent communication and presentation skills.Ability to work collaboratively in a fast-paced team environment.

Why Join Moonshot AI?Envision a future where websites automatically optimize themselves to enhance sales, boost conversions, and accelerate growth.At Moonshot AI, that vision is becoming a reality as we integrate generative AI, extensive data pipelines, and innovative experimentation into a self-evolving online ecosystem.As a well-funded, early-stage startup with ambitious goals, joining our team now allows you to play a pivotal role in defining both the technical and cultural identity of our company. If you desire the independence of a founder combined with the support of top-tier investors, this opportunity is for you.Your RoleWe are looking for a customer-focused, data-oriented Conversion Rate Optimization (CRO) Strategist with 2-4 years of experience to enhance conversion initiatives for a range of direct-to-consumer (DTC) e-commerce clients.This position is client-facing with an agency-style dynamic, where you will collaborate with multiple clients to support both the strategic and operational aspects of experimentation programs—focusing heavily on A/B testing. You will engage with senior team members to provide insights, contribute to testing roadmaps, and drive tangible performance improvements.Your responsibilities will include analyzing data, crafting client-ready presentations, and effectively communicating insights, thereby enhancing your ability to translate complex data into actionable recommendations for various stakeholders.

About SandbarLocated in the heart of New York City, Sandbar is an innovative interface company dedicated to empowering individuals in a world where they can think, act, and move freely. Our talented team has engineered cutting-edge software, machine learning, and hardware products for renowned companies such as Meta, CTRL-labs, Google, Apple, Fitbit, Peloton, and Equinox.Our flagship product, Stream, introduces a groundbreaking human-agent interface—a private voice ring coupled with a conversational computer. Stream has garnered attention from prestigious outlets like the Wall Street Journal, Bloomberg, and Wired, and is set to launch in Summer '26.Join us in our mission to redefine the interface of self-augmentation!About the RoleWe are seeking a visionary Lead Product Designer to spearhead the design of Stream's innovative conversational interface. This pivotal role encompasses every facet of our end-user experience, including UI/UX design, multimodal interactions, agentic control, information representation, and personality. Collaborating closely with software engineers, machine learning experts, and company founders, you will lead the design efforts for a next-generation computing experience.This position is ideal for a creative thinker who embodies both a broad vision and meticulous attention to detail—someone who is both humanistic and technical, experienced yet eager to explore new beginnings.

Join the Future of Shopping with Gorgias!At Gorgias, we are on a mission to revolutionize the shopping experience through conversational commerce. Our platform integrates a sophisticated AI agent that not only sells but also supports and re-engages customers throughout their journey. We are leading the charge in shaping the future of ecommerce.Our goal is to transform every customer interaction into a meaningful relationship—one that is personal, seamless, and intelligent. By leveraging advanced AI technology alongside our extensive product knowledge, we make shopping feel more natural, human, and connected than ever.To achieve our ambitious goals, we focus on:Quality: Authentic conversations that resonate with our brand identity.Experience: A smooth shopping journey from chat to checkout.Re-engagement: Personalized, one-on-one dialogues that cut through the marketing noise.The potential is immense as AI transforms consumer buying behaviors. Gorgias is laying the groundwork for the next decade of ecommerce, where each brand boasts its own intelligent agent, ensuring every customer feels valued and understood.Join us in making conversational commerce a reality. About the Conversational Experience TeamOur team unifies the AI Agent and the Helpdesk into a cohesive interface, crafting a truly integrated conversational journey for both customers and support agents. By managing automation and human support together, we can:Design comprehensive conversations across multiple channelsSmooth out the transitions between AI and human interactionsAlign AI functionalities closely with actual agent workflowsThis ensures brands can transition effortlessly from self-service to agent-assisted support, maintaining context and enhancing efficiency throughout the customer lifecycle. Role OverviewAs part of the Helpdesk team, you will oversee the fundamental experience utilized daily by thousands of support agents assisting millions of shoppers. We are embarking on a multi-quarter transformation, Helpdesk 2.0, aimed at modernizing our platform, bridging long-standing product gaps, and reimagining exceptional support tools in an AI-first era.

This is a full-time, in-person role based in New York City. Relocation assistance is available.About UsAt Rilla, we are at the forefront of conversation intelligence software, specifically tailored for in-person sales across industries such as HVAC, real estate, automotive, and home improvement.Our innovative mobile application captures face-to-face interactions, utilizing artificial intelligence to transcribe and analyze conversations, enabling sales professionals to enhance their performance.We envision a future where the offline commerce landscape is as accessible and searchable as the internet, empowering blue-collar and trade businesses—traditionally overlooked by technology—with the tools and insights of major tech corporations.Currently, we are experiencing a steady growth rate of 10% month-over-month and boast a diverse clientele, including Fortune 500 companies.Our Net Revenue Retention exceeds 150%, and our Net Promoter Score surpasses that of the iPhone. We are also proud to be cash flow positive!Rilla is celebrated for having one of the strongest brands our customers have encountered.Discover Brand Examples & Customer LoveThis success is no accident. We believe that most B2B software and products fall short, as do their marketing efforts.We draw inspiration from consumer brands that excel at capturing attention and delivering widely utilized products.Just because clients are obligated to use software at work doesn’t mean we can’t offer the same level of creativity, care, and attention as renowned companies like Apple or Nike.Consequently, we are recognized as one of the fastest-growing startups both presently and historically.Backed by Byron Deeter of Bessemer Venture Partners, a top investor in the cloud sector, we successfully raised a $40M Series B at an $800M valuation from Google Ventures.Additionally, we have been named a Cloud 100 Rising Star.Who You Are A lifelong learner with a thirst for knowledge. You are quick to adapt to new technologies and work independently. As a generalist, you thrive in diverse environments and are ready to tackle challenges with creativity.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.

About UsRilla is at the forefront of conversation intelligence software tailored for in-person sales environments. We empower industries such as HVAC, real estate, automotive, and window sales with innovative tools.Our mobile application seamlessly records face-to-face interactions, utilizing advanced AI to transcribe and analyze conversations, thereby enhancing sales techniques.Our mission is to transform the offline commerce landscape into a searchable, user-friendly experience akin to the internet.We aim to equip blue-collar trades businesses—historically neglected by technological advancements—with the same caliber of tools and insights as major tech firms.Currently experiencing a remarkable growth rate of 10% month over month, we proudly serve hundreds of clients, including numerous Fortune 500 companies.With a Net Revenue Retention exceeding 170% and a Net Promoter Score surpassing that of the iPhone, we are also cash flow positive.Our branding is recognized as one of the strongest in the industry.We believe the B2B software market is often uninspiring, particularly in its marketing strategies, and we strive to bring the same level of creativity and care seen in consumer brands like Apple and Nike to our approach.Our rapid growth places us among the fastest-growing startups historically and presently.With the backing of Byron Deeter from Bessemer Venture Partners, a top investor in cloud technologies, we have earned recognition as a Cloud 100 Rising Star.

About DecagonDecagon stands at the forefront of conversational AI, revolutionizing how brands create exceptional customer experiences. Our cutting-edge technology empowers renowned enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to integrate AI agents that facilitate personalized interactions across multiple channels including voice, chat, email, and SMS.We envision a future where customer interactions evolve beyond mere support tickets and hold music, fostering quicker resolutions, engaging conversations, and stronger relationships. Our mission is supported by top-tier investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.As an in-office team, we thrive on our shared dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — govern our collaborative work environment and our growth as a unit.About the TeamIn recent years, the development of Large Language Models (LLMs) has progressed rapidly. Our clients require more than a simple “set and forget” approach to AI software; successful AI agents demand ongoing guidance and input throughout their lifecycle.The Agent Product Management team is pivotal in this journey, serving as Decagon’s internal specialists in creating, deploying, and scaling AI agents. As a key member of this team, you will collaborate directly with clients to bring their AI agents to fruition and integrate them into their core business operations. This role merges the responsibilities of a Product Manager with the expertise of an AI specialist, allowing you to create tangible business impacts.About the RoleAs a Senior Agent Product Manager, you will oversee every stage of the AI agent development process, which includes:Collaborating with engineering teams to design innovative product featuresCrafting and testing prompt logic tailored to specific customer use casesPartnering with customer executive teams to outline their AI strategyYou will collaborate extensively with various teams across Decagon, including Go-To-Market, Design, and Engineering, becoming a vital source of customer insights that will shape our long-term product strategy. Senior Agent Product Managers at Decagon are entrusted with a portfolio of agents, allowing for significant contributions to our clients’ success.

The City of New York is seeking a Junior Project Manager to join its team in New York City. This entry-level position plays a key part in supporting project coordination across various city initiatives. Role overview Junior Project Managers help manage schedules and track the progress of ongoing projects. The role involves assisting with day-to-day coordination tasks, ensuring that projects stay organized and move forward according to plan. Who will thrive here This role is designed for recent graduates or individuals beginning a career in project management. Success in this position comes from strong attention to detail, solid organizational skills, and an eagerness to learn from experienced colleagues.

As an Administrative Project Manager, you will play a pivotal role in overseeing and coordinating various administrative projects within our organization. Your expertise will ensure that all projects align with the City of New York's goals and objectives while adhering to timelines and budgets. You will work collaboratively with cross-functional teams, managing resources and facilitating communication to achieve successful project outcomes.

We are seeking a skilled and dynamic Design Project Manager to join our team in New York City. In this pivotal role, you will oversee design projects from inception to completion, ensuring that all deliverables meet the highest standards of quality and align with our organizational goals. You will collaborate with cross-functional teams and stakeholders to drive project timelines, manage resources, and facilitate effective communication among all parties involved.

INTRODUCTION BRAVO represents a collaboration between Velocity Architectural and Engineering Services and Bradford Construction Corporation (WBE). This partnership unites some of the most esteemed leaders and experts in the industry, all with the shared mission of modernizing essential infrastructure and iconic facilities across the New York metropolitan area. BRAVO provides clients with a comprehensive range of architectural, engineering, and construction management services, supported by a highly efficient organization dedicated to exceptional client service, timely project delivery, and top-notch quality. With offices located in New York City and Newark, NJ, BRAVO serves a diverse clientele in sectors including education, government, transportation, healthcare, industrial, power, and water.WHY BRAVO? At BRAVO, you’ll discover a multitude of opportunities to craft the career you’ve always envisioned. We foster an environment that supports, encourages, and empowers our team, ensuring every individual has a chance to thrive. BRAVO is a vibrant collective of innovative thinkers and proactive doers, dedicated to maintaining a client-focused approach while being agile, responsive, and accountable to both our valued clients and the communities we serve.BRAVO offers a comprehensive benefits package, which includes:MEDICAL, DENTAL, AND VISION INSURANCE401(k) WITH MATCHACCIDENT INSURANCELIFE INSURANCEREIMBURSEMENT FOR PROFESSIONAL LICENSES AND MEMBERSHIPS SHORT TERM DISABILITYCOMMUTER BENEFITSEMPLOYEE ASSISTANCE PROGRAMLocation: NYC Metro Area (Onsite/working from field offices)Job Type: Full Time, Primarily Day ShiftBradford Construction is seeking experienced Project Managers or Superintendents for multiple Construction Project Management roles. These positions will support public agency clients/projects and will be based in field offices throughout New York City.Roles & Responsibilities: ...

Role Overview The City of New York is hiring a Senior Project Manager based in New York City. This position leads projects that shape public services and daily life for millions of residents. What You Will Do Oversee project planning from initial concept through completion Manage execution and coordinate resources across teams Deliver initiatives that support the city's strategic goals

Role Overview The City of New York is seeking a Construction Project Manager to oversee construction projects throughout the city. This position manages projects from initial planning through final completion, with a strong focus on quality, safety, and regulatory compliance. What You Will Do Direct and coordinate construction activities for assigned projects. Monitor progress to ensure projects finish on schedule and within budget. Lead teams and contractors to meet established standards for quality and safety. Ensure all work complies with city regulations and requirements. Location This role is based in New York City.

Role overview The City of New York seeks a Facilities Project Manager to oversee facility projects throughout New York City. This position centers on planning, coordinating, and delivering projects that help city facilities operate efficiently and reliably. Main responsibilities Oversee facility projects from initial assessment through project completion Coordinate with city departments, contractors, and other stakeholders to keep projects progressing as planned Create and update project plans, schedules, and budgets Conduct site assessments to identify facility needs and areas for improvement Use facility management best practices to enhance efficiency and functionality Location This position is based in New York City.

Role overview The Senior Project Manager at the City of New York leads significant projects that align with municipal priorities. This position manages the full project lifecycle, ensuring that efforts support the city's broader objectives. Key responsibilities Oversee planning, execution, and completion of projects, ensuring deadlines and budgets are met. Coordinate activities among city departments, contractors, consultants, and other partners. Track project progress, addressing issues to keep initiatives moving toward established goals. Location This role is based in New York City.

Role overview The Senior Project Manager at the City of New York leads significant projects that shape the local community. This role manages complex initiatives, taking responsibility from the initial planning phase all the way through to delivery. Attention to quality and meeting deadlines is at the core of the work. Key responsibilities Oversee major projects that affect New York City residents and services Direct initiatives through each stage, from early planning to final execution Ensure projects meet quality standards and are completed on schedule Location This position is based in New York City.