Branch Manager - Chennai

Rentokil Initial Hygiene IndiaChennai, Tamil Nadu, India

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate should possess strong leadership and analytical skills with a proven track record in managing branch operations and driving business growth. A background in client relationship management and a strategic mindset is essential.

About the job

About Rentokil Initial Hygiene

With a legacy spanning over a century, Rentokil Initial Hygiene India is a global leader in providing comprehensive hygiene solutions across more than 75 countries. Our tailored services ensure 100% peace of mind for businesses, offering a vast array of washroom hygiene products such as air fresheners, sanitizers, feminine hygiene units, hand dryers, soap dispensers, and floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

The Branch Manager will play a pivotal role in driving profitability and revenue growth by managing the branch's Profit & Loss (P&L) and engaging with the branch teams. This position requires collaboration with internal teams and external stakeholders for optimal performance.

Key Responsibilities:

Lead branch operations and oversee the P&L for the assigned region.
Conduct thorough analysis to align client needs with business offerings.
Foster and maintain strong relationships with key business clients.
Identify and engage large customers using data-driven insights and referrals.
Drive new business development initiatives to acquire strategic accounts.
Ensure the retention of existing customers.
Oversee adherence to all operational KPIs.
Address customer concerns promptly to enhance satisfaction.
Work collaboratively with internal teams and external partners.
Analyze market trends and competitor strategies to optimize sales performance.
Manage collections and maintain control over Days Sales Outstanding (DSO).
Provide training and coaching to team members for future leadership roles.

Key Result Areas:

Team management across sales, collections, service, and operations.
Customer service excellence and complaint resolution.
Maintenance of MIS/Reports.
Strategic planning for new revenue opportunities.
Customer relationship management and business development.

About Rentokil Initial Hygiene India

Rentokil Initial Hygiene is globally recognized for its expertise in hygiene solutions, committed to improving health and well-being in workplaces and public spaces. Our innovative approach and extensive product range make us the preferred partner for businesses seeking reliable hygiene services.

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