About the job
The Business Operations Lead at Rowspace will work side by side with the founders in New York City. This role sits at the intersection of strategy and execution, shaping company direction while handling a broad mix of projects. The work ranges from building financial models and engaging with customers to addressing gaps on the team. Turning high-level goals into concrete outcomes and collaborating across different functions are central to success here.
What you will do
- Lead strategic initiatives from planning through execution, including go-to-market strategies, pricing models, and market segmentation.
- Act as an analytical partner to the founders by developing analyses and frameworks that inform major decisions.
- Collect and synthesize insights from customer feedback, sales pipeline data, and product usage to shape recommendations.
- Participate in customer-facing activities, such as discovery calls, product demos, onboarding, and quarterly business reviews.
- Take ownership of cross-functional projects that lack a clear lead, ensuring important work moves forward.
- Support hiring efforts and help build the Rowspace team as the company grows.
Requirements
- 3–7+ years of relevant experience, such as management consulting, investment banking, private equity, or a high-growth startup, with a focus on solving complex problems.
- Strong analytical abilities, including experience with financial modeling, market analysis, and pricing strategy.
- Self-motivated and proactive, able to set priorities and focus on key objectives without close supervision.
- Clear, effective writing skills, with the ability to communicate complex topics in straightforward memos or presentations.
- Comfort working in ambiguous situations and shifting quickly between tasks, from competitive analysis to customer meetings to recruiting.
- Interest in the financial services sector and a desire to deepen industry knowledge.
