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Change Readiness Manager - Client Experience Operations

WealthsimpleRemote (Canada)New
Remote Full-time

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Experience Level

Manager

Qualifications

QualificationsProven experience in change management or a related field. Strong leadership skills with the ability to inspire and motivate a team. Excellent communication and interpersonal skills. Ability to analyze complex situations and develop strategic solutions. Experience in the fintech or tech industry is a plus. Proficiency in project management tools and methodologies.

About the job

Create Meaningful Financial Solutions

At Wealthsimple, we are devoted to empowering individuals to attain financial independence by providing straightforward, transparent, and affordable financial services. As Canada's premier fintech company, we proudly serve over 3 million clients and manage more than $100 billion in assets. Our fast-paced environment fosters ownership and a deep commitment to our users. If this resonates with you, we invite you to explore this opportunity.

We take pride in our accomplishments and recognize that we are just beginning. Discover more about our Culture Manual and delve into how we operate.

Join Our Team

Our Client Experience Operations team at Wealthsimple is dedicated to maintaining high standards in our support organization. We integrate operations, technology, workforce management, quality, and enablement within a collaborative environment. This role is part of the enablement division, focusing on enhancing the capabilities of our support workforce, understanding how agents learn, adapt to change, perform, and maintain engagement.

Your Role

As the Change Readiness Manager reporting directly to the Senior Manager of Performance & Engagement, you will lead a dynamic, high-impact team responsible for managing our support workforce's adaptation to change. Every product launch, update, and new tool represents a change management opportunity for our geographically diverse workforce, which has varied operating conditions, learning styles, and needs. The fast-paced nature of change requires a dedicated leader to elevate our readiness capabilities.

This position signifies a strategic investment in our future. You will build upon existing foundational efforts to create a scalable, measurable, and coordinated approach to change readiness, ensuring alignment with the rapid pace of Wealthsimple’s evolution.

Key Responsibilities:

  • Lead our change readiness strategy: Oversee the intake system, manage a unified change calendar, and establish frameworks to prioritize changes effectively. Ensure a logical flow of updates that our team can easily navigate.

  • Enhance our enablement strategy: Implement diverse delivery methods, including ongoing micro-learning initiatives, structured briefings for frontline leaders, and large-scale projects linked to significant product launches, tool transitions, or workflow enhancements.

About Wealthsimple

Wealthsimple is on a mission to simplify financial services, making them accessible and affordable for everyone. As the largest fintech in Canada, we have built a robust platform that serves millions of clients, helping them achieve their financial goals. Our commitment to transparency and user-centric design sets us apart in the industry.

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