About the job
Accepting applications only from candidates fluent in Dutch and currently living in the Netherlands.
As the Client Change Manager, you will play a pivotal role in handling requests from our lenders, with a particular emphasis on Risk & Compliance.
Your Role:
You will serve as the primary point of contact for all our clients regarding change proposals and requests, specifically in the Risk & Compliance domain. You will coordinate the intake of client needs and prepare them in accordance with the established process. Additionally, you will provide advice on prioritization and determine the appropriate approach for alignment with clients. You will also be responsible for drafting substantive, non-functional communication directed to lenders. Your role includes optimizing processes, ensuring efficient and generic service delivery, and safeguarding compliance with SLA’s and frameworks. Furthermore, you will be in charge of the central coordination of all audits/questionnaires originating from our lenders.
Your Responsibilities Include:
Translating client inquiries related to Risk and Compliance topics and managing the entire process from request receipt to commercial proposal.
Intake of client requests concerning Risk and Compliance changes and translating these to internal teams such as Risk & Compliance, Change, and Operations.
Monitoring submitted requests and ensuring timely follow-up.
Establishing and maintaining meeting structures with lenders regarding Risk & Compliance.
Managing RFI’s and audits for Risk and Compliance from lenders.
Facilitating effective communication and coordination with internal stakeholders and lenders.
Tracking the progress of assurance reports and requests, including reports and KPIs.
Responding to client inquiries regarding Risk and Compliance requests and escalating to other departments as necessary.
Building and maintaining strong relationships with clients and external stakeholders.
Staying informed of developments and trends in the financial sector.
Overseeing the central coordination of all audits/questionnaires from our lenders.
Optimizing and designing existing and new Risk & Compliance related internal and external processes.
