Qualifications
Key Responsibilities:Client Interaction & Communication: Engage consistently with internal teams, project managers, onboarding leads, and client contacts to facilitate smooth updates and ensure clarity and alignment. Participate in internal handoff meetings to guarantee service desk readiness and ongoing support. Work in collaboration with new IT providers during client transitions to ensure a flawless offboarding process. Technical Assessment & Documentation:Utilize diagnostic and discovery tools to assess client environments, documenting infrastructure, security posture, and operational workflows. Update and maintain standardized documentation, including:Workstation build checklistsEmployee onboarding/offboarding checklistsConfiguration documentation for managed services toolsIdentify and report service gaps between legacy and target managed services. Tool Deployment & Configuration:Deploy and configure essential managed services tools, including:Endpoint Detection & Response (EDR)SOC/SIEM platformsWeb and DNS protectionMonitoring and diagnostic toolsBackup agents and softwareInstall and configure software such as:Microsoft 365Microsoft DefenderMimecastRMM tools (Datto RMM, Kaseya VSA)ConnectWise PSAOther MSP, helpdesk, and security toolsOperations & Support:Manage individual and team service/project tickets, providing timely updates. Coordinate with vendors to resolve technical issues on behalf of customers. Ensure that all deployed tools and changes uphold client productivity and operational integrity.
About the job
Join our dynamic team at prime-system as a Client Onboarding Engineer (Managed Services Provider). We are looking for a meticulous and technically proficient individual who will play a vital role in transitioning clients from outdated managed service plans to our innovative, standardized service offerings. This position encompasses enhancing documentation and rolling out tools, which includes deploying security platforms, updating workstation build processes, and refining onboarding/offboarding checklists.
The successful candidate will collaborate closely with internal teams, project managers, and client stakeholders to ensure that transitions occur seamlessly without disrupting client operations.
About prime-system
At prime-system, we are dedicated to delivering cutting-edge managed services that empower our clients to thrive in a digital landscape. Our team is passionate about innovation, collaboration, and excellence, ensuring that we always provide top-tier support and solutions tailored to our clients' needs.
