About the job
Proxymity connects investors and publicly listed companies, aiming to make communication clearer and more efficient. The platform supports transparency and compliance, adapting to evolving regulations with scalable technology. With a focus on simplifying proxy voting and asset servicing, Proxymity is expanding globally and supported by major financial institutions.
Role overview
The Client Service Associate, based in Kuala Lumpur, will be part of a team that delivers attentive service to a growing client base. This position supports Proxymity’s ongoing growth and offers room for development as the company expands.
Main responsibilities
- Act as the main contact for clients, managing inquiries and issues within agreed service levels.
- Develop and maintain strong relationships with clients and stakeholders to build trust.
- Respond to and resolve client requests in a timely manner.
- Analyze problems to identify root causes and recurring trends, suggesting possible improvements.
- Handle current and upcoming workloads efficiently, always keeping a client-focused approach.
- Collaborate with global operations, client service hubs, and internal teams.
- Review and question existing processes, proposing enhancements where possible.
- Contribute to projects and operational testing that support change and improvement initiatives.
- Follow Standard Operating Procedures, reviewing them regularly to ensure accuracy and integrity.
- Look for opportunities to improve personal skills and performance.
- Align work with team goals and help train new colleagues as needed.
Location
This position is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
