Qualifications
Over 10 years of experience in customer-facing or pre-sales roles, including customer success, professional services, management consulting, or project management, particularly with clients undergoing transformation or digitalization. Fluency in English and Japanese is essential. Exceptional verbal and written communication skills, along with strong presentation abilities. Proficient in Microsoft PowerPoint, Excel, Power BI, and Generative AI for analysis, reporting, and presentation tasks. Bachelor's degree or equivalent professional qualifications in a relevant field. Experience with Cloud Service Management and ERP applications is preferred. Industry knowledge in one of IFS's six core sectors is advantageous. A proven track record in sales methodologies such as SPIN or MEDDIC is required. Detail-oriented with a strong focus on quality and consistency in written communications and presentations.
About the job
Join IFS as a Client Services Partner (CSP) in Tokyo, where you will play a pivotal role in our Global Customer Success (GCS) function. As a key collaborator with our sales team and customers, you will support the sales efforts by packaging, positioning, and integrating our cloud services. Our services portfolio encompasses customer success, implementation consulting, cloud managed services, and ongoing support and maintenance. While the sales lead manages the overall customer relationship, you will provide essential guidance and expertise on service delivery.
Working closely with both sales and delivery teams, you will help define customer outcomes and create actionable offerings that drive value throughout the customer lifecycle. Your role will be critical in shaping how our services are marketed and sold, necessitating strong communication skills and the ability to influence internal stakeholders. You will report to a regional team while focusing on a designated geographic territory.
Throughout the sales cycle, you will be involved from opportunity shaping to deal closure, collaborating with the sales team at every step. Key responsibilities include conducting customer requirement discovery workshops, presenting services aligned with customer goals, qualifying deals, and establishing the service sales strategy.
Your expertise will ensure that IFS proposals adhere to best practices and standards, minimizing risks for both customers and IFS. You will lead the content development of service bids, including documentation, contracts, and Statements of Work (SOWs).
About IFS
IFS is a billion-dollar company with over 7,000 employees across the globe. Our cutting-edge AI technology underpins our award-winning enterprise software solutions, empowering our clients to excel during critical moments—what we call the Moment of Service™. Our dedication to embracing AI internally has positioned us at the forefront of technological innovation, ensuring that our staff can unleash their creativity and productivity. At IFS, we prioritize flexibility and innovation, striving to engage effectively with our clients while making a significant global impact. We tackle some of society’s most pressing challenges, fostering a brighter future through agility, collaboration, and trust. We celebrate diversity and recognize our responsibility to mirror the varied world we inhabit. We are committed to cultivating an inclusive workforce that truly represents the myriad cultures and backgrounds in which we operate.
