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Client Success Manager at Absorb LMS | Remote US

Absorb LMSRemote US
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in Customer Success, ideally in a SaaS environment. Strong background in Learning & Development program creation and management. Exceptional interpersonal and communication skills. Ability to analyze data and communicate insights effectively. Demonstrated ability to drive product adoption and client satisfaction.

About the job

Joining Absorb's Client Success Management Team is an incredibly fulfilling opportunity. We foster an environment built on trust, accountability, and a shared mission. Our team embodies a positive outlook, a readiness to assist, and a commitment to delivering exceptional value. Collaboration flourishes here, growth is actively supported, and excellence is celebrated. - Jordan Duffy - Senior Manager, Client Success

As a Client Success Manager (CSM) at Absorb, you will assume a pivotal role in nurturing client relationships while enhancing product adoption. Your expertise as a Learning & Development (L&D) practitioner will be crucial in constructing, scaling, and evaluating learning programs that yield significant business results. We seek a candidate who possesses extensive Customer Success knowledge combined with practical experience in L&D program development, particularly in a B2B SaaS context. In this position, you will empower clients to maximize their LMS investment, convert L&D strategies into practical product applications, and effectively demonstrate measurable ROI associated with Absorb LMS.

Curious about Absorb? Learn more here:

Discover Absorb Culture - Absorb LMS

Your Responsibilities:

  • Forge and maintain trusted, strategic relationships with a diverse portfolio of clients to enhance long-term retention and loyalty.

  • Oversee the client lifecycle from post-onboarding through adoption, expansion, advocacy, and renewal.

  • Utilize your L&D expertise to assist clients in designing, implementing, and optimizing learning programs with Absorb LMS.

  • Consult on and assess program effectiveness, linking learning outcomes and usage to business objectives and product ROI.

  • Provide training, best practices, and enablement sessions to ensure clients maximize their Absorb LMS experience.

  • Proactively monitor client health, identifying potential risks, escalating issues, and formulating action plans.

  • Recognize and direct upsell and expansion opportunities to the Account Management team.

About Absorb LMS

Absorb LMS is dedicated to empowering organizations through innovative learning solutions. We believe in fostering a culture of collaboration, growth, and recognition where each team member contributes to the success of our clients and our company.

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