Client Success Manager at SeatGeek | New York

SeatGeekNew York, New York

On-site Full-time $110K/yr - $130K/yr

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Experience Level

Manager

Qualifications

Your Responsibilities:Act as a strategic partner, aligning SeatGeek's technology with client business goals to foster revenue growth and create mutually beneficial solutions. Identify and implement opportunities for product adoption, commercial enhancement, and fan engagement to optimize client performance. Conduct comprehensive business reviews, both internally and with clients, providing insights that drive renewals, adoption, and overall client success. Utilize robust client relationships to cultivate advocacy through case studies, referrals, and increased industry visibility. Manage daily communications, address challenges, and build trust with a diverse portfolio of clients, including complex accounts. Travel to client events as necessary (up to 25-30%) to enhance client engagement. Analyze product usage, sales, and financial metrics using tools like Looker, Excel, Google Suite, and internal reporting systems to inform strategic decisions. Lead internal projects, collaborating across departments to support client and team-wide needs and influence product roadmaps. Participate in internal planning initiatives, including forecasting, onboarding, and scaling client success operations.

About the job

About the Role

SeatGeek is looking for a Client Success Manager to support sports and entertainment clients in New York. This role focuses on building strong relationships, understanding client goals, and helping partners grow their businesses. By working closely with clients, the Client Success Manager identifies opportunities for value, encourages product adoption, and supports revenue growth for both SeatGeek and its partners.

What You Will Do

Collaborate with sports and entertainment clients to understand their objectives and challenges
Use data and industry knowledge to guide clients toward strategic decisions
Promote product adoption and demonstrate value to partners
Drive revenue growth for clients and SeatGeek through ongoing partnership management
Lay the foundation for long-term, mutually beneficial relationships

Growth and Learning

This position offers a clear path for professional development. The Client Success Manager will gain exposure to commercial strategy, product implementation, and value realization while working with well-known names in sports and entertainment.

Location

This role is based in New York, New York.

About SeatGeek

SeatGeek is a pioneering technology company that is transforming the ticketing industry by prioritizing fans and leveraging advanced technology. We are dedicated to creating seamless ticketing experiences and enhancing the way people enjoy live events.

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