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Client Success Manager

audiohookUnited States
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsBachelor's degree in Business, Marketing, or a related field preferred. Proven experience in client management or a similar role. Strong analytical skills and a results-oriented mindset. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment.

About the job

Primary Responsibilities
Client Relationship Management

  • Act as the main point of contact for clients after the onboarding process is finalized.

  • Facilitate regular performance discussions (bi-monthly or monthly) to assess campaign results, agree on priorities, and strategize next steps.

  • Cultivate strong client relationships through regular communication, transparent expectations, and performance insights linked to campaign results.

  • Identify potential growth avenues, testing strategies, and upsell opportunities within the campaign framework.

  • Performance Strategy and Optimization Direction

  • Oversee campaign management within Audiohook’s systems (including the User Interface, CRM, and other designated tools).

  • Analyze campaign performance trends and translate findings into actionable recommendations (creative, targeting, budget allocation, KPI strategies).

  • Collaborate with internal teams to execute optimization plans and ensure progress towards campaign objectives while safeguarding margin targets.

  • Conduct thorough campaign audits: highlight successes, identify challenges, recommend tests, and document learnings.


Communication – Internal and External

  • Serve as the liaison between clients and internal teams regarding priorities, timelines, and deliverables.

  • Proactively share pacing summaries, performance insights, and strategic recommendations aligned with campaign goals.

  • Promptly escalate any potential risks (performance, tracking issues, creative challenges, budget constraints) to maintain client confidence.

Budget Management, Forecasting, and Client Reporting

  • Lead discussions on budget pacing with clients, ensuring alignment on utilization, scheduling, and campaign expectations.

  • Identify margin or performance issues and coordinate mitigation strategies with Revenue Operations leadership.

  • Contribute to forecasting, health reporting, and renewal planning for all accounts.

Key Outputs / Deliverables

  • Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), campaign performance narratives, testing plans, renewal and expansion proposals, client health assessments, escalation briefs.

About audiohook

audiohook is a dynamic company at the forefront of audio marketing, dedicated to delivering innovative solutions that drive client success. Our team is passionate about creating impactful audio experiences for brands and their audiences.

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