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Client Success Specialist

PopmenuRemote — Brazil
Remote Full-time

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Experience Level

Entry Level

Qualifications

What You Bring:1–2 years of experience in a customer-facing position, preferably in SaaS, hospitality technology, or a call-intensive environment. Comfortable and enthusiastic about engaging with clients over the phone. Strong ability to clearly and persuasively communicate value. A service-oriented mindset with curiosity to explore client goals and challenges. Familiarity with restaurant operations is advantageous. Experience with tools like Salesforce or Gainsight is a plus.

About the job

Popmenu is changing how restaurants connect with their guests. The Client Success Specialist plays a key part in this mission by reaching out to restaurant clients and helping them get the most from Popmenu’s platform. This remote role is based in Brazil and blends outreach, relationship building, and support.

Role overview

This role focuses on proactive communication with restaurant clients. The goal is to help clients understand and use Popmenu’s features, not just their basic functions, but also the value they bring to daily operations. The Client Success Specialist also serves as a resource for account-related questions and helps clients engage more deeply with the platform.

What you will do

  • Client outreach and cold calling: Make outbound calls to assigned client segments, including those with low engagement.
  • Drive value and adoption: Explain the benefits of Popmenu’s core and add-on features in clear, practical terms. Track client adoption milestones and follow up to celebrate progress or address any challenges.
  • Support and triage: Handle basic account questions about billing, login, permissions, or feature use. Escalate technical or complex issues to the right internal team and document all interactions in CRM tools.
  • Internal collaboration: Work with onboarding, support, and success teams to ensure clients have a smooth experience. Share client feedback and trends to help shape product, marketing, and retention strategies.

About Popmenu

Popmenu is at the forefront of transforming restaurant operations, providing innovative solutions that foster meaningful connections between restaurants and their guests. Our team is dedicated to supporting clients in realizing their full potential through our advanced platform.

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