Client Success Team Leader

PHMGManchester

On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, you should possess strong leadership skills, excellent communication abilities, and a proven track record in client relations. A background in team management and experience in customer service roles is essential. Additionally, you should be adept at problem-solving and have a keen eye for detail.

About the job

PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account.

Main Responsibilities

Lead and motivate a team dedicated to client success
Develop and implement strategies to strengthen client engagement
Monitor team performance and provide feedback
Promote a collaborative, supportive work culture
Spot opportunities to refine processes and improve service
Ensure clients consistently receive attentive, high-quality support

Location

This position is based in Manchester.

About PHMG

PHMG is a leading audio branding agency dedicated to helping businesses enhance their customer experience through tailored audio solutions. With a commitment to innovation and client satisfaction, PHMG has established itself as a trusted partner for brands worldwide.

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