Cloud Site Reliability Engineer - Customer Experience

NiCEPhilippines - Manila

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a mix of technical experiences, including NOC, technical support, software development, or system administration. We value your ability to troubleshoot, solve problems, and adapt to new technologies effectively. We are seeking individuals with potential and aptitude rather than those who meet every single requirement.

About the job

What does the role entail?

The Cloud Site Reliability Engineer (SRE) at NiCE CXone will focus on enhancing our observability tools. This role involves close collaboration with various teams to develop and maintain observability solutions utilizing both open-source and enterprise monitoring tools. You will engage with diverse monitoring systems located in NiCE CXone’s private cloud environments, AWS, and other cloud platforms. Your expertise will also be instrumental in educating teams on the effective use of these tools, establishing best practices, and ensuring compliance to enhance operational efficiency. The SRE team employs automation tools for the deployment and management of observability solutions and continuously seeks to adopt emerging technologies to enhance monitoring and alerting capabilities. Curiosity, quick learning, and a knack for solving unique problems with creative solutions are essential attributes for success in this role.

About NiCE

NiCE is a forward-thinking organization that champions innovation and excellence in the technology sector. We pride ourselves on fostering an environment that encourages ambition and growth, driving our teams to push boundaries and achieve remarkable results.

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Senior DevOps Engineer - Customer Experience

NiCE

Full-time|On-site|Philippines - Manila

Location: Manila, Philippines Team: Build and Deploy Role Overview NiCE is growing its team in Manila. The Senior DevOps Engineer will join the Build and Deploy group, focusing on designing and implementing CI/CD pipelines, build systems, and release automation. This work supports engineering teams in delivering reliable and efficient software. The role invo…

Apr 14, 2026

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DevOps Engineer - Customer Experience

NiCE

Full-time|On-site|Philippines - Manila

Role Overview NiCE is looking for a DevOps Engineer to join the Build and Deploy team in Manila, Philippines. This group manages the CI/CD pipelines, build systems, and release automation that help engineering teams deliver software efficiently. The Manila office brings together engineers from different backgrounds in a collaborative setting. Main Responsibilities Design, develop, and maintain CI/CD pipelines. Build and support software-defined infrastructure solutions. Coordinate build and release activities with internal stakeholders across engineering teams. Develop and implement automated quality gates and release controls. Work with teams to establish and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to enhance DevOps processes and efficiency. Promote DevOps best practices in collaboration with engineering, operations, and technical teams. Oversee daily operations of build systems, deployment pipelines, and source control platforms. Perform routine maintenance, support, and upgrades for DevOps tools and systems. Provide occasional off-hours support for scheduled releases or critical incidents, with advance coordination. Location This role is based in Manila, Philippines.

Apr 15, 2026

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DevOps Engineer - Customer Experience

NiCE Systems

Full-time|On-site|Philippines - Manila

Location: Manila, Philippines Team: Build and Deploy Role: DevOps Engineer - Customer Experience Role Overview This DevOps Engineer role sits within NiCE Systems' Build and Deploy team. The focus: designing, building, and maintaining CI/CD pipelines, release automation, and build systems that help engineering teams deliver software reliably and efficiently. The Manila-based team works closely with colleagues around the globe in a collaborative and supportive environment. What You Will Do Design, develop, and maintain continuous integration and deployment pipelines. Support and help build software-defined infrastructure solutions. Coordinate build and release activities with engineering and related teams. Create and implement automated quality gates and release controls. Work with teams to define and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to improve DevOps workflows and delivery speed. Promote DevOps best practices by collaborating with engineering, operations, and technical teams. Manage daily operations for build systems, deployment pipelines, and source control platforms. Maintain, support, and upgrade DevOps tools and systems as needed. Provide occasional off-hours support for scheduled releases or urgent incidents, with advance coordination.

Apr 14, 2026

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Lead DevOps Engineer - Customer Experience

Nice Ltd.

Full-time|On-site|Philippines - Manila

Role Overview Nice Ltd. is expanding its Build and Deploy team in Manila, Philippines. The Lead DevOps Engineer for Customer Experience will manage CI/CD pipelines, build systems, and release automation to help engineering teams deliver reliable software. This role works closely with engineers worldwide in a collaborative, growth-oriented environment. What You Will Do Design, develop, and continuously improve CI/CD pipelines for multiple products and environments. Promote software-defined infrastructure and automation practices throughout the company. Guide complex build, release, and deployment processes involving several teams and systems. Set up and maintain automated quality gates, release standards, deployment controls, and compliance checks within pipelines. Work with engineering, QA, operations, security, and architecture teams to improve delivery speed, quality, and reliability. Define and promote best practices for branching, code promotion, environment management, and release orchestration. Spot opportunities to enhance scalability, resilience, efficiency, and developer experience through automation and process improvements. Research, prototype, and recommend new technologies, tools, and frameworks to advance DevOps capabilities. Oversee daily operations, maintenance, and upgrades for source control, build, pipeline, and deployment systems. Lead troubleshooting and resolution for complex issues in pipelines, deployments, and related tooling. Support critical release activities, including occasional after-hours work for scheduled releases or urgent incidents, coordinated with the team in advance. Mentor engineers, provide technical direction, and serve as a subject matter expert in DevOps and release engineering. Help shape cross-team planning to ensure DevOps initiatives align with broader engineering objectives.

Apr 15, 2026

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Senior Professional Services Engineer, Customer Experience

NICE Ltd.

Full-time|On-site|Philippines - Manila

At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.

Mar 16, 2026

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Customer Experience Professional Services Engineer

NICE Ltd.

Full-time|On-site|Philippines - Manila

At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.

Apr 6, 2026

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Cloud Systems Engineer, Customer Experience

Nice Systems

Full-time|On-site|Philippines - Manila

Role overview Nice Systems is looking for a Cloud Systems Engineer based in Manila, Philippines. The main focus of this position is to build and support cloud-based systems that enhance customer experience. Collaboration with various teams across the company is a key part of the role, ensuring technical solutions meet customer needs and expectations. What you will do Design, implement, and maintain cloud systems that prioritize customer experience Work closely with cross-functional teams to deliver reliable technical solutions Support initiatives that improve efficiency and user satisfaction through cloud technology Location This position is based in Manila, Philippines.

Apr 22, 2026

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Senior Manager, Customer Experience

Point Digital Finance

Full-time|Hybrid|Manila, Philippines

Join Us as a Senior Manager of Customer Experience!At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

Mar 18, 2026

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Senior Client Services Project Manager - Customer Experience

NICE

Full-time|On-site|Philippines - Manila

At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.

Mar 16, 2026

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Senior Cloud Network Engineer - Customer Experience

NiCE

Full-time|On-site|Philippines - Manila

At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.

Apr 14, 2026

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Senior Genesys Engage Engineer

TTEC Digital

Full-time|On-site|Manila

At TTEC Digital, we prioritize fostering an environment where employees feel appreciated and supported, as we believe that an outstanding customer experience begins with an empowered workforce. Our vision is to cultivate a workplace where every employee can flourish.As part of the TTEC Digital Genesys Partner Practice, which comprises a diverse team of customer experience (CX) designers, consultants, engineers, and data scientists, we have proudly been recognized as the Partner of the Year 14 times. With over 400 certifications, our team's expertise allows us to effectively integrate the Genesys platform, applications, and components into complex, multi-platform environments, ensuring predictable outcomes that enhance the overall customer experience.We are currently on the lookout for a highly skilled and experienced Senior Genesys Engineer to join our dynamic team in Manila. The ideal candidate will possess in-depth knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Real-time Reporting, Genesys Historical Reporting, IWD, Genesys Administration, and Workforce Management (WFM). This role requires participation in an on-call rotation to provide 24/7 support.

Mar 12, 2026

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Partner Experience Manager (Remote)

Leverdemo-8

Full-time|Remote|Manila, Philippines

ABOUT USAt Lever, we are on a mission to revolutionize the way companies attract and engage top-tier talent. Founded nine years ago, Lever has become the trusted partner of industry leaders like Netflix, Atlassian, KPMG, and McGraw-Hill Education. Our innovative hiring software is reshaping the recruitment landscape, and we are looking for talented individuals to join us as we continue to grow and transform the talent acquisition space.We take immense pride in the company we've built, having been recognized as the #1 workplace in San Francisco and a top employer across the United States. Our team, affectionately known as “Leveroos,” is our greatest asset, and we are dedicated to fostering a people-first culture that prioritizes professional development and employee well-being.

Feb 16, 2022

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Customer Success Manager

HelloFresh

Full-time|On-site|Manila, Manila, Philippines

HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.

Apr 24, 2026

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Senior Implementation Engineer

NICE Ltd.

Full-time|On-site|Philippines - Manila

At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.

Mar 16, 2026

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Head of Customer Support in Manila

SafetyCulture

Full-time|On-site|Manila

Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.

Mar 5, 2026

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Talent & People Experience Lead

Wrist

Full-time|On-site|Manila

Are you a passionate leader in talent management and employee experience? Join Wrist as our new Talent & People Experience Lead. In this pivotal role, you will shape and implement strategies to enhance our workforce's engagement, development, and overall experience. Your expertise will drive initiatives that foster a positive workplace culture, ensuring our employees thrive and feel valued.

Mar 25, 2026

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Client Experience Associate (International)

Short Story

Full-time|On-site|Philippines - Manilla

Our Story: At Short Story, we are an award-winning, technology-driven retailer committed to empowering petite women who stand 5'4" and under. Our mission is to craft a seamless shopping journey, allowing millions of petite women to dress with effortless confidence.As a rapidly expanding startup, we are transforming the retail landscape through a data-driven learning system that utilizes customer feedback to design tailored products. Our innovative approach has garnered recognition from prestigious publications such as Forbes and Fortune, and we are supported by leading investors who share our vision of establishing the next great consumer brand.Our Values: We are dedicated to building a company with intention and purpose, where our culture thrives on data insights, a commitment to perfect fit, and the agility to prioritize what truly matters.Transform Lives: We prioritize our customers, crafting everything we create to instill confidence.Demand Excellence: We deliver our best in fit and finish, paying meticulous attention to details that others might overlook.Embrace Challenges: We view obstacles as opportunities to innovate and create better solutions.Think Differently: We find joy in uncovering unique solutions that others may not see.We are seeking enthusiastic Customer Support Associates to join our Client Experience team. Our ideal candidates are passionate about startups, e-commerce, consumer brands, and emerging technologies, with a strong focus on doing right by people, clients, and the world.We are looking for proactive, empathetic team members who excel in problem-solving and are committed to delivering exceptional client experiences. Our goal is to find individuals who resonate with our values and can help maintain our high service standards.About the Role: As a vital member of the Client Experience team, you will play a crucial role in ensuring our clients enjoy a smooth and delightful experience.Your Responsibilities Will Include:- Providing CX Support: Addressing and managing client inquiries across multiple communication channels.- Handling Ad-Hoc Tasks: Performing ongoing clerical, administrative, and routine tasks to ensure daily client experience operations run seamlessly.- Engaging in Data Analytics: Monitoring performance metrics daily, weekly, and monthly, assisting in data collection, and elucidating the reasons behind trends.- Conducting User Interviews: Gathering valuable feedback to enhance our services and offerings.

Oct 10, 2024

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Cloud Site Reliability Engineer - Customer Experience

NiCE

Full-time|On-site|Philippines - Manila

At NiCE, we embrace challenges as opportunities to expand our horizons. We are driven, innovative, and relentless in our pursuit of excellence. Our commitment to setting and exceeding high standards creates a dynamic environment where ambition thrives. If you share our passion for success, we invite you to explore an exceptional career with us that will ignite your potential.What does the role entail?The Cloud Site Reliability Engineer (SRE) at NiCE CXone will focus on enhancing our observability tools. This role involves close collaboration with various teams to develop and maintain observability solutions utilizing both open-source and enterprise monitoring tools. You will engage with diverse monitoring systems located in NiCE CXone’s private cloud environments, AWS, and other cloud platforms. Your expertise will also be instrumental in educating teams on the effective use of these tools, establishing best practices, and ensuring compliance to enhance operational efficiency. The SRE team employs automation tools for the deployment and management of observability solutions and continuously seeks to adopt emerging technologies to enhance monitoring and alerting capabilities. Curiosity, quick learning, and a knack for solving unique problems with creative solutions are essential attributes for success in this role.

Apr 14, 2026

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NOC & Technical Support Engineer - VoIP

Toku Pte Ltd

Full-time|Hybrid|Manilla, National Capital Region, Philippines

Join Toku, a leader in cloud communications, where we craft tailored customer engagement solutions that transform enterprise experiences. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring they deliver mission-critical customer experiences through our innovative cloud communication solutions. With a blend of local consulting expertise, customized technology, regional infrastructure, connectivity, and global reach, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, our operations extend across APAC and into growing global markets. This hybrid NOC and Level 1 Technical Support role is vital in monitoring, incident triage, and customer issue resolution for Toku's voice and messaging platform. You will be instrumental in identifying issues, conducting initial validations, and ensuring expedient and precise escalations while maintaining robust communication with customers. This position requires a combination of system monitoring, basic VoIP troubleshooting, and application-level support in a 24/7 environment. Ideal candidates are attentive, dependable, and thrive in a structured, shift-based operational setting.

Apr 3, 2026

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Platform Engineer

BlueAlly

Full-time|On-site|Manila

Join our dynamic team as a Platform Engineer, where you will play a crucial role in supporting our high-performance computing platform utilized by computational scientists in Research & Development. This position emphasizes expertise in AWS infrastructure, DevOps automation, container management, and high-throughput storage solutions, with a significant focus on infrastructure as code practices. You will take ownership of both cloud and HPC infrastructure, collaborating closely with scientists and engineers to deliver robust, scalable, and automated platform solutions.Key Responsibilities:Design, implement, and maintain scalable cloud infrastructure on AWS.Manage infrastructure as code with tools such as Terraform, Terragrunt, and CloudFormation.Create immutable infrastructure utilizing Packer.Develop and oversee CI/CD pipelines using GitLab CI/CD.Run containerized applications across various platforms including:Amazon EKSDocker on EC2Singularity (Apptainer) for HPC workloadsConfigure systems effectively using Ansible.Design and manage high-throughput cloud and HPC storage solutions.Monitor performance, troubleshoot issues, and optimize platforms for reliability and cost efficiency.Document architectural designs and operational best practices.

Mar 13, 2026

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