About the job
At Thought Machine, we are on a daring mission to eliminate legacy technology in the banking sector and modernize the industry with groundbreaking solutions. Our innovative core and payment technologies run seamlessly in the cloud, setting new standards for modern banking.
Having rapidly expanded our team to over 550 talented professionals, we operate from vibrant locations including London, New York, Singapore, Sydney, and our newly established Engineering Hub in Lisbon. With more than £500 million raised in funding from prestigious investors such as Molten Ventures, Eurazeo, and JPMorgan Chase, we are well-positioned to lead in the fintech space.
We cultivate a dynamic workplace culture that encourages collaboration and innovation while ensuring our team enjoys their work. Recognized by Sifted magazine for having one of the highest Glassdoor ratings among UK fintechs, we also offer one of the industry's most generous employee share packages and have been named as one of the world's most innovative fintechs by Global Finance Magazine.
The Cloud Support Engineer role is crucial; our global team operates around the clock, providing exceptional support and maintenance to our clients. You will work closely with Client Success Managers, Client Delivery Teams, and Engineering to address technical issues, perform diagnostics, and engage our engineering team for swift resolutions.
In this role, you will guide clients through the entire product lifecycle, from provisioning cloud infrastructure and product installation to production rollouts and ongoing support, ensuring proactive communication and quick responses to client issues.
