Commercial Excellence Team Leader

DeliverooManchester - Main Office

On-site FullTime

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About the job

Join Our Team as a Commercial Excellence Team Leader

At Deliveroo, we are on a mission to revolutionize the way people shop and dine. Our focus on impact, innovation, and growth drives every decision we make. As a pivotal part of our Commercial team, you will help shape our marketplace, influencing how we partner with restaurants, grocers, and expand into new verticals globally. Your role will involve negotiating strategic partnerships, exploring new revenue opportunities, and developing data-driven growth strategies that tackle significant challenges to propel our business forward. If you excel in dynamic commercial environments and aspire to shape the future of a global brand, we invite you to be part of our team.

We are seeking a Commercial Excellence Team Leader to join our Small and Medium Business (SMB) team. In this role, you will guide the transformation of our existing quality function into a scalable, insight-driven operation that utilizes AI to enhance commercial performance across thousands of independent partners in Europe.

Discover more about our Commercial team, our motivations, work culture, and what you can expect as part of our dynamic environment.

Your Responsibilities

As part of the SMB Ops Support team, you will report directly to the Head of Ops Support. Your leadership will facilitate the transition from reactive Quality Assurance to proactive Commercial Excellence, ensuring that our Manchester hub and third-party providers deliver outstanding merchant experiences and measurable commercial growth.

Your daily tasks may include:

Lead the Quality Assurance Evolution: Transform the existing function into a

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