Contact Center Transformation Consulting Analyst - Amazon Connect

tasq-workManila, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Minimum Qualifications:2+ years of direct experience with Amazon Connect solutions. Proficient in relevant AWS Cloud services. Experience with contact center integrations and technologies. Strong analytical skills. AWS certifications are a plus.

About the job

Experience Required: 2 – 9 years in a consulting or analytical role

Conduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.
Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.
Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.
Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.
Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.
Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.
Support cloud transformation initiatives for large-scale contact center modernization projects.
Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.

Your Skills and Qualifications:

At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.
Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.
Basic understanding of cloud security, networking, and identity management principles.
Exceptional analytical, problem-solving, and client-facing consulting abilities.
Aptitude for collaborative work in global, distributed, cross-functional teams.
AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.

Perks of Joining Us:

Engage in transformative projects with leading G2000 clients.
Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.

About tasq-work

At tasq-work, we specialize in transforming contact centers to enhance business performance through innovative solutions and expert consulting services.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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