Continental Station PNO Manager M/F/X

EurostarParis, Île-de-France, France

On-site Full-time

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Experience Level

Manager

Qualifications

To thrive in this role, candidates should possess strong leadership skills, a commitment to customer service excellence, and a proactive approach to operational management. Experience in a similar managerial role within the transportation or hospitality sector is highly desirable.

About the job

The Continental Station PNO Manager reports directly to the Director of French Stations. You will be responsible for overseeing the Escale team based at the Paris Nord station, managing customer relations for departures and arrivals on continental routes to Belgium, Germany, and the Netherlands. This role is crucial in a strategic transformation context marked by the merger of Eurostar and Thalys, as well as the strengthening of the new Eurostar brand. You will contribute to building operational excellence and enhancing the brand image of a leading European rail operator.

Are you ready to embark on this journey?

We are looking for someone to

MANAGEMENT

Lead the Station Coordinators and Platform Coordinators to ensure high-quality Eurostar service at the station: punctuality, passenger information, and service quality.
Ensure compliance with various procedures.
Assist in recruiting and deploying agents in collaboration with HR and Staff Management.
Manage the Deputy Station Manager, delegating and supervising dedicated actions.

SAFETY

Collaborate with the Safety Department to ensure operational compliance and competencies, meeting Eurostar's Safety Management System requirements.
Lead the vigilance plan, working alongside the Deputy and Station Coordinators.
Ensure compliance with occupational health and safety results and risk prevention.
Foster a safety culture in coordination with the Safety Department.

ACTIVITY MANAGEMENT

Monitor daily operations to ensure adherence to punctuality objectives and service quality standards.
Contribute to site committee dynamics with all stakeholders: SNCF Gares & Connexions, Service Providers (Cleaning, Security, Catering), in collaboration with the Hub Officers team (Eurostar Supervisors at Paris Nord).
Promote operational excellence within the operational scope.
Participate in enhancing the customer service framework during disruptions.
Engage in Continuous Improvement initiatives.
Ensure that job reference materials are updated.
In collaboration with the Learning & Development team, ensure the training pathways are aligned with operational needs.

About Eurostar

Eurostar is a high-speed train service connecting London with Paris and Brussels, offering a seamless travel experience across Europe. Our commitment to customer satisfaction and operational excellence drives our mission to deliver exceptional journeys.

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Deputy Station Manager at Eurostar | Paris

Eurostar

Full-time|On-site|Paris, Île-de-France, France

At Eurostar, we are committed to providing you with the best travel experience across Europe. Join us and become a part of a dynamic, connected, and multicultural team that feels at home in four countries, united by a common goal: to create an exceptional experience for our passengers.The Deputy Station Manager for Continental Paris Nord reports directly to …

Apr 2, 2026

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Continental Station PNO Manager M/F/X

Eurostar

Full-time|On-site|Paris, Île-de-France, France

At Eurostar, we are committed to providing our passengers with the best travel experience across Europe. Join our vibrant, connected, and multicultural team that feels at home in four countries, united by a common goal: to create an exceptional journey for our travelers.The Continental Station PNO Manager reports directly to the Director of French Stations. You will be responsible for overseeing the Escale team based at the Paris Nord station, managing customer relations for departures and arrivals on continental routes to Belgium, Germany, and the Netherlands. This role is crucial in a strategic transformation context marked by the merger of Eurostar and Thalys, as well as the strengthening of the new Eurostar brand. You will contribute to building operational excellence and enhancing the brand image of a leading European rail operator. Are you ready to embark on this journey?We are looking for someone toMANAGEMENTLead the Station Coordinators and Platform Coordinators to ensure high-quality Eurostar service at the station: punctuality, passenger information, and service quality.Ensure compliance with various procedures.Assist in recruiting and deploying agents in collaboration with HR and Staff Management.Manage the Deputy Station Manager, delegating and supervising dedicated actions.SAFETYCollaborate with the Safety Department to ensure operational compliance and competencies, meeting Eurostar's Safety Management System requirements.Lead the vigilance plan, working alongside the Deputy and Station Coordinators.Ensure compliance with occupational health and safety results and risk prevention.Foster a safety culture in coordination with the Safety Department.ACTIVITY MANAGEMENTMonitor daily operations to ensure adherence to punctuality objectives and service quality standards.Contribute to site committee dynamics with all stakeholders: SNCF Gares & Connexions, Service Providers (Cleaning, Security, Catering), in collaboration with the Hub Officers team (Eurostar Supervisors at Paris Nord).Promote operational excellence within the operational scope.Participate in enhancing the customer service framework during disruptions.Engage in Continuous Improvement initiatives.Ensure that job reference materials are updated.In collaboration with the Learning & Development team, ensure the training pathways are aligned with operational needs.

Apr 2, 2026

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Business Analyst - Stations and Operational Systems F/M/X

Eurostar International Limited

Full-time|On-site|Paris, Île-de-France, France

At Eurostar, we strive to provide the best travel experience across Europe. Join us and become part of a vibrant, connected, and multicultural team that feels at home in four countries, united by a shared goal: to create an exceptional experience for our passengers.Are you ready to embark on this journey with us?Reporting to the Lead Business Systems Manager for Station Systems, the Business Analyst – Stations and Operational Systems is responsible for delivering business analysis related to the station and operational systems managed by the Customer Systems team. These systems encompass a wide range of operational activities, including sales and after-sales functions, passenger tracking in the station and on board, onboard service monitoring, catering services, and passenger flow management.Are you eager to join this exciting journey?Your Role:Provide end-to-end business analysis support to ensure our solutions function as intended while contributing to the digitization of our station and operational processes.Collaborate with station teams to define and validate station requirements aligned with new project objectives.Conduct comprehensive needs analysis for new tools intended for station and operational teams, detailing identified risks, issues, or new opportunities.If necessary, create project use cases and process flow documentation to support future developments and training.Assist and support the testing phase.Ensure requirements are validated against operational business objectives and accepted by the technical teams involved in the project.Guide station teams in evolving existing processes and defining the operation of new processes, providing recommendations when opportunities arise.Work with technical teams to ensure compliance with documentation requirements and ensure that support processes are robust and efficient.Sort new business requirements, anomalies, and incidents reported by the business, prioritizing their resolution with technical teams if necessary.Note: Frequent travel to the UK and Belgium is expected.

Apr 13, 2026

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Permanent Crew Officer - Eurostar

Eurostar International Ltd.

Full-time|On-site|Paris, Île-de-France, France

Eurostar International Ltd. connects travelers across Europe, with teams based in four countries and a shared focus on delivering a memorable passenger experience. The Permanent Crew Officer (PCO) role is based in Paris and plays a key part in coordinating daily transport operations and supporting crew members in France. Role overview The PCO manages daily and near-term crew planning, ensuring that Train Drivers, Train Managers, and station staff are scheduled and supported according to operational requirements and regulations. This position covers both day-of-operation and planning up to seven days ahead (J+7), with a focus on smooth service delivery and customer satisfaction. What you will do Modify service days in the TamTam tool to match operational needs. Adjust crew assignments on the day of operation to balance workloads across France. Arrange transport and accommodation for operational staff and trainers. Manage orders for crew services within the French establishment. Notify agents of last-minute changes (less than one month in advance). Control and validate staff clock-ins and attendance. Ensure TamTam records are accurate based on end-of-shift updates from Eurostar Continental Co. or agents. Display urgent notices during CPC operating hours. Update the command office's position records. Oversee distribution and return of emergency pouches and replacement tools (such as keys, tablets, smartphones). Relay personnel requests to the CPC supervisor when needed, including vacation requests. Liaise with Eurostar Continental Co. during production crises to arrange additional resources. Work with the CPC supervisor on absence requests and usage (such as training, medical visits, or employee representation). Assist with controlling travel expense billing for Train Managers and Train Drivers. Contribute to performance indicators relevant to the command office. Print and provide ARTICS forms for French Train Drivers. Team and impact This role works closely with operational supervisors and crew, ensuring that all staff have the information and resources they need for each shift. The PCO helps maintain smooth operations and supports both internal teams and external customers through proactive planning and clear communication.

Apr 29, 2026

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Administrative Management Intern

Eurostar International Ltd.

Internship|On-site|Paris, Île-de-France, France

At Eurostar, we aim to provide you with the finest travel experiences across Europe. Join our vibrant, connected, and multicultural team that thrives across four countries, united by a common goal: delivering an exceptional experience for our passengers.Are you ready to embark on this journey?A new opportunity has arisen in our People department for the position of Administrative Management Intern.The primary responsibility of the Administrative Management Intern is to ensure the smooth operation of the human resources department: preparation of declarations to social organizations, drafting employment contracts, administrative follow-up on personnel files (contracts, leaves), and updating administrative and social procedures.You will support the entire HR team under the supervision of the Administration Manager.Your area of action will be Eurostar Group in France for contracted personnel and those on loan.This position is based in our office in Paris 9th.

Mar 12, 2026

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Payroll Officer H/F/X

Eurostar

Full-time|On-site|Paris, Île-de-France, France

At Eurostar, we are dedicated to providing our passengers with the ultimate travel experience across Europe. By joining our team, you will become part of a vibrant, connected, and multicultural group that shares a common goal: to create an exceptional journey for our travelers.Do you want to be part of this adventure?As a Payroll Officer, you will be responsible for the accurate and compliant management of payroll for the company's employees, ensuring adherence to deadlines, current regulations, and internal processes. You will be the guarantor of payroll data reliability and will contribute to the continuous improvement of payroll-related processes.

Feb 18, 2026

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Deputy Regional Director - Paris/IDF

evoriel

Full-time|On-site|Paris

evoriel seeks a Deputy Regional Director to play a central role in managing operations throughout Paris and the wider Île-de-France region. This position partners with senior leadership, contributing to both the daily running of the region and longer-term planning efforts. What you will do Assist in supervising regional operations, working to ensure that established targets are consistently achieved Help implement new strategic initiatives as directed by leadership Encourage a workplace culture that values high standards and ongoing improvement Location details This role is based in Paris and covers responsibilities across the entire Île-de-France area.

Apr 22, 2026

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Payroll Officer (H/F/X) - 6 Month Fixed-Term Contract

Eurostar International Ltd.

Contract|On-site|Paris, Île-de-France, France

Location: Paris, Île-de-France, FranceContract: 6-month fixed-term About Eurostar International Ltd. Eurostar connects people and cities across Europe, offering a seamless travel experience. The team in Paris brings together colleagues from different backgrounds, all focused on delivering excellent service for passengers. Role Overview The Payroll Officer manages payroll for Eurostar employees, ensuring accuracy and compliance with regulations and company policies. This position plays a key role in meeting deadlines, maintaining data integrity, and supporting improvements in payroll processes. Main Responsibilities Payroll Management Collect, prepare, calculate, and check payroll statements. Track absences, holidays, overtime, and other payroll variables. Process social and tax declarations (such as URSSAF, DSN) on time. Handle third-party attachments related to payroll. Compliance and Regulatory Monitoring Apply legal and contractual rules, including labor code, collective agreements, and internal policies. Monitor legal and social developments to anticipate changes affecting payroll. Personnel Administration Update employee payroll records (address, bank details, promotions). Prepare documents for employee departures, such as final settlements and certificates. Maintain Payroll HRIS data. Generate monthly payroll reports. Process Improvement Contribute to the optimization of payroll tools and processes. Identify issues and suggest corrective actions. Update remuneration guides and payroll procedures following annual negotiations. Stakeholder Relations Respond to employee questions about pay and social rights. Work with HR, accounting, and external partners (retirement funds, mutual insurance providers).

Apr 15, 2026

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Sales Reception Agent - Temporary Replacement

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At Eurostar, we are committed to providing our passengers with an unparalleled travel experience across Europe. Join us and become part of a dynamic, connected, and multicultural team that feels at home across four countries, united by a common goal: to create an exceptional experience for our passengers. Are you ready to embark on this journey with us?Located at the Eurostar terminal in Paris Gare du Nord, you will be the face of Eurostar, responsible for welcoming, guiding, and informing our international clientele. Additionally, you will manage commercial operations and oversee various areas within the terminal.We seek individuals who can deliver an unforgettable travel experience to our customers. If you are passionate about customer interaction and possess the required knowledge, this position is perfect for you.This role involves working in shifts of 2x8, including weekends and public holidays.Being on a 'reserve' contract means your schedule may be adjusted at the last minute to meet service needs, in compliance with regulations.You must be able to start your shift, in full uniform, at 5:55 AM or finish at midnight, depending on your schedule, and please note that we do not provide parking facilities. Your responsibilities will include…Engaging directly with customers to anticipate their needs. You will welcome, inform, and guide them throughout their journey in the terminal: from queue management to check-in, passport control, and boarding. You will also be responsible for ticket sales and post-sales support for all Eurostar routes.Managing the service for groups, individuals with reduced mobility, and minors, in accordance with our procedures and regulations.Ensuring high-quality service while adhering to safety and security guidelines.In our 'control tower', you will perform commercial operations and manage travel information: announcements and display updates, as well as coordinating assistance with our partner, Challancin.On the platforms, you will ensure the timely dispatch of Eurostar trains, guaranteeing the safety of customers and staff while providing impeccable customer service.Security Training and Background CheckAll personnel working at the Eurostar cross-channel terminal must visibly wear a security badge. This badge is issued under two conditions:- Successful completion of internal security training- Undergoing a background check conducted by the Paris police prefecture, which will carry out various checks...

Apr 8, 2026

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