About the job
ABOUT TIDE
At Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by offering not only business accounts and essential banking services but also an extensive suite of integrated administrative solutions, from invoicing to accounting.
Tide is revolutionizing the small business banking sector, boasting over 1.8 million members across the UK, India, Germany, and France.
Through innovative technology, all our solutions are meticulously crafted with SMEs in mind. Our approach features rapid onboarding, minimal fees, and cutting-edge functionalities, allowing us to make informed, data-driven decisions that fulfill our mission: assisting SMEs in conserving time and money so they can focus on their passions.
Tide facts:
- Tide is available to SMEs in the UK, India, Germany, and France.
- We proudly serve over 1.8 million members, including 800,000 in the UK and 1,000,000 in India, with rapid growth.
- We have successfully raised over $300 million in funding.
- Our global team consists of over 2,500 dedicated Tideans, champions of diversity!
- We operate offices in Central London, with our member support and technology hub in Sofia, Bulgaria, as well as tech centers in Serbia, Romania, Lithuania, and Hyderabad, alongside offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
ABOUT THE TEAM:
This position is part of Tide’s Paid Plans CRM team , a dynamic group of marketers committed to ownership, experimentation, and impactful results.
Our mission is clear: to assist our members in saving time and money, enabling them to concentrate on their passions. We harness data, creativity, and technology to foster engagement, retention, and long-term value.
WHAT WE ARE LOOKING FOR:
We are in search of a seasoned CRM professional with a robust background in subscription-based technology enterprises. You should possess a proven history of crafting and executing CRM strategies that enhance retention and elevate customer lifetime value.
You are well-versed in subscription models, recurring revenue dynamics, and industry best practices in subscription management. Proficiency with CRM tools and marketing automation platforms is essential, along with strong analytical skills to transform data into actionable insights.
As the CRM Manager – Subscriptions, your responsibilities will include:
- Leading the design and implementation of CRM strategies for subscription products that align with business goals and growth objectives.
- Providing strategic direction to senior CRM team members regarding best practices and emerging trends.
- Overseeing and mentoring a Senior CRM Executive, promoting a collaborative and innovative environment.
