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Customer Advocacy and Engagement Manager

absorblmsRemote CAN
Remote Full-time

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Experience Level

Manager

Qualifications

Ideal candidates will possess:A passion for customer engagement and advocacy. Proven experience in community management, customer success, or similar roles. Strong communication and collaboration skills to work effectively across teams. Ability to analyze engagement metrics and optimize programs accordingly. A proactive approach to identifying and nurturing customer advocates.

About the job

absorblms is hiring a Customer Advocacy and Engagement Manager to lead programs that deepen customer relationships and highlight real customer experiences. This position is fully remote and open to applicants based anywhere in Canada.

Main responsibilities

  • Create and launch initiatives to engage customers, including online communities, webinars, events, and recognition programs.
  • Build and energize the customer community by encouraging participation and peer-to-peer connections.
  • Develop and oversee advocacy efforts such as review generation (with platforms like G2), testimonials, and campaigns that showcase customer success stories.
  • Identify enthusiastic customers and support them in becoming active advocates and contributors.
  • Collaborate with Customer Success and Implementation teams to align advocacy activities and deliver a consistent experience.
  • Work with Lifecycle Marketing to promote engagement programs and drive participation.
  • Monitor, analyze, and refine engagement and advocacy metrics to improve program results.

Collaboration and impact

This role partners closely with Customer Success, Marketing, and Enablement teams. The focus is on connecting engagement programs to customer adoption, retention, and growth. The aim is to turn customer success into a movement that inspires others and helps every learner reach their potential.

Our approach

absorblms values authentic customer stories. By championing these voices, the company empowers customers to invest in learning, lead with confidence, and foster lasting cultures.

About absorblms

At absorblms, we believe that every customer’s story is vital. Our mission is to empower learners and organizations through innovative learning solutions that inspire growth and transformation. We are committed to creating an inclusive community where every voice matters.

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