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Experience Level
Experience
Qualifications
Qualifications:Minimum of 3 years of customer service experience, preferably in a related field. Proficient in email, chat, and voice support, with mandatory experience in email and chat. Familiarity with Salesforce or similar CRM systems is preferred. Excellent written and verbal communication skills. Experience in other business sectors with a focus on healthcare insurance is advantageous. A strong attention to detail and proven problem-solving abilities are essential.
About the job
Join Our Team as a Customer Care Representative!
At Infinit-O, we prioritize our employees' well-being from day one with comprehensive health maintenance organization (HMO) benefits, a saving plan, and a retirement plan to secure your future.
Key Responsibilities:
Provide exceptional support by addressing customer inquiries, resolving issues, and managing benefits claims.
Assist clients in navigating application challenges effectively.
Proactively suggest and implement quality process enhancements based on observed trends or knowledge gaps.
Document customer issues and trends to improve service quality.
Conduct root cause analysis to identify and resolve customer concerns promptly.
Offer support to customers during our operational hours.
About Infinit-O
Infinit-O is a leading provider of outsourcing solutions, dedicated to enhancing customer experiences through innovative approaches and exceptional service. We believe in fostering a supportive and dynamic work environment that empowers our employees.
Full-time|Remote|Remote — Metro Manila, Philippines
About UsAt Employment Hero, our mission is to simplify employment, making it easier and more valuable for everyone. Our comprehensive Employment Operating System integrates hiring, HR, payroll, and benefits into a seamless solution.Since launching in 2014, we’ve experienced remarkable growth, achieving a valuation of $2 billion and expanding our presence acr…
Full-time|Remote|Remote — Metro Manila, Philippines
About UsAt Employment Hero, we are dedicated to simplifying the employment process and enhancing its value for everyone involved. Our comprehensive Employment Operating System seamlessly integrates hiring, HR, payroll, and benefits into a singular solution.Since our establishment in 2014, we have achieved a remarkable $2 billion valuation and expanded our reach to six countries: Australia, New Zealand, Singapore, Malaysia, the United Kingdom, and Canada. Currently, we proudly serve over 300,000 businesses and support more than 2 million employees worldwide.The EH CultureWe take pride in our distinct company culture, which we refer to as The EH Way:Mission First: Every decision we make is driven by our mission.Remote First: We promote a remote work environment that emphasizes asynchronous communication and autonomy.AI First: We leverage AI to enhance our operations and innovation.Apolitical: We maintain neutrality on political and social issues unless they directly relate to our mission.Values-Driven: Our values are at the core of everything we do.High Performance: We set ambitious standards and strive for excellence.Role OverviewAs a Customer Care Specialist (HR), you will join our Customer Experience team, focusing on providing exceptional support to our customers post-implementation of the Employment Hero HR product. Your responsibilities will include gathering customer information, ensuring their ongoing success, and resolving any customer tickets promptly and professionally. You will also escalate complex issues to appropriate teams when necessary. This role requires availability from Monday to Friday, 6 AM local PH time.Your main responsibilities will include:Timely response and resolution of customer tickets, calls, and inquiries related to the Employment Hero HR Platform.Collaboration with the wider team to promote best practices and educate customers on system use.In-depth analysis of product functionality, identifying user errors and their root causes.Triage customer support issues and assign them to the relevant teams or resolve them directly.Escalate issues related to bugs or product functionality concerns as needed, in coordination with seniors and team leads.Engage with customers through multiple channels (email, chat, phone) to understand their workflows and optimize their experience with the platform.
Role Overview HelloFresh is looking for a Bilingual Customer Care Specialist (Dutch) based in the Philippines. This role focuses on supporting customers by answering questions, resolving issues, and ensuring a positive experience for Dutch-speaking clients. What You Will Do Respond to customer inquiries in Dutch through various channels Help resolve problems and provide accurate information about HelloFresh products and services Maintain a friendly and professional tone with every interaction Work closely with other team members to ensure customer satisfaction Who We’re Looking For Fluent in Dutch and comfortable communicating in English Strong communication and problem-solving skills Committed to delivering a great customer experience Located in the Philippines
HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.
Join Our Dynamic Team!At HelloConnect, located in the vibrant Inoza Tower, BGC, we are pioneers in customer service innovation. Our team is committed to creating exceptional customer experiences by leveraging advanced technology and fostering a culture of collaboration and continuous learning.As a Customer Care Specialist – French Bilingual, you will be the first point of contact for our valued customers, delivering courteous and efficient service across various channels. Your passion for helping others and your resilience will enable you to make meaningful connections, while our supportive network of Team Leaders and Trainers will empower you to succeed.If you have a unique skill set and a desire to contribute to our mission of enhancing customer satisfaction and driving business success, we want to hear from you!
Join Our Mission to Transform Healthcare! At Hive Health, we are dedicated to making healthcare more accessible to everyone. We are looking for enthusiastic and motivated individuals who are eager to contribute to meaningful solutions in a dynamic and innovative environment. If you are passionate about improving the healthcare experience, we want to hear from you!Your RoleAs a Customer Care Representative, you will be instrumental in delivering a positive and seamless experience for our members throughout their healthcare journey. This position supports our ongoing customer service operations and requires adaptability to meet shifting business demands.Member Support & ExperienceServe as the primary point of contact for member inquiries regarding healthcare plans, benefits, care availments, claims, and platform usage through various communication channels.Deliver clear, accurate, and compassionate support while prioritizing a member-focused approach.Take responsibility for member issues by managing cases until resolution and performing timely follow-ups.Maintain accurate documentation of member interactions and actions taken within internal systems.Cross-Functional CollaborationWork alongside internal teams such as MedOps, Product, Finance, and Partnerships to resolve member concerns and facilitate next steps.Effectively communicate tasks, follow-ups, or escalations to relevant teams while ensuring a cohesive member experience.Operational Coverage & SchedulingContribute to a flexible work schedule to ensure robust coverage for a 24/7 support operation, including:Rotational shifts (day, mid, or night).Weekend and Philippine or company-declared holiday work as required by operational needs.Exhibit flexibility in scheduling to align with business requirements and team coverage strategies.Show reliability and punctuality during assigned shifts to ensure consistent service delivery.Quality, Compliance & Professional StandardsAdhere to company standards for service quality, professionalism, and data privacy at all times.
Full-time|On-site|Muntinlupa, Metro Manila, Philippines
Join Rentokil Initial as a Customer Care ExecutiveAt Rentokil Initial, we are a leading global business services company, proudly employing over 68,400 dedicated individuals across 90 countries. Our mission is to enhance lives by ensuring safety and hygiene. We specialize in pest control and hygiene solutions, leveraging our expertise in training, science, innovation, and technology. Our culture emphasizes listening and responding to feedback to support our colleagues and customers effectively. We uphold the principles of equality and fairness, which are fundamental rights for all our employees. Our core values—Service, Relationships, and Teamwork—are deeply embedded in our global ethos.Awards and RecognitionRentokil Initial Philippines has been recognized as one of the top three most engaged workplaces in the country, as part of the Korn Ferry Employee Engagement Awards 2018, and has also received the Philippine Best Employer Brand Awards 2019.For more information, visit careers.rentokil-initial.com.
Full-time|On-site|Pasig, Metro Manila, Philippines
Join Rentokil Initial as a Customer Care ExecutiveAt Rentokil Initial, we are a global leader in business services with a diverse workforce of 68,400 professionals across 90 countries. Our mission is to protect people and enhance lives through innovative pest control and hygiene solutions. We invest in training and technology to ensure our team and customers are supported effectively. Our company culture emphasizes equality, fairness, and a commitment to our core values of Service, Relationships, and Teamwork.Awards and RecognitionWe take pride in being ranked among the top three most engaged workplaces in the Philippines, recognized by the Korn Ferry Employee Engagement Awards 2018 and the Philippine Best Employer Brand Awards 2019.For more information, visit careers.rentokil-initial.comYour Responsibilities Include:1. Sales and Service Efficiency Meet and exceed monthly Key Performance Indicators (KPIs) and Sales targets. Proactively prevent contract terminations and ensure customer contract retention. Evaluate and enhance customer service satisfaction continuously. Adapt swiftly to changing customer needs, market conditions, and competitor activities. Conduct thorough surveys and ensure all details are accurately recorded. Adhere to prescribed pricing and discount structures approved by management. Follow all processes, procedures, and quality standards consistently. Utilize the appropriate sales kits for professional selling. 2. Administrative and Policy ComplianceEnsure all necessary paperwork for contract renewals and upselling is complete and compliant with SOPs. Promote compliance with safety policies and achieve targets for both Pest Control and Hygiene. Participate in regular meetings to discuss concerns, performance reviews, and updates. Maintain accurate records and timely submission of reports required by management. Perform additional duties as assigned. 3. Customer Development Address all customer complaints and inquiries urgently, adhering to company SOPs. Conduct regular face-to-face visits to strengthen business relationships and improve customer retention.
At ClickUp, we are more than just software developers; we are pioneers shaping the future of work! In a landscape flooded with inefficiency, we envisioned a superior approach. This vision led to the creation of the first truly integrated AI workspace—combining tasks, documents, chat, calendar, and enterprise search—enhanced by intelligent, context-driven AI. Our goal is to empower millions of teams to overcome barriers, regain their time, and achieve unprecedented productivity. By joining ClickUp, you will have the unique opportunity to explore, utilize, and innovate with AI, influencing not only our product but also the future of work itself. Become a part of our bold and visionary team, and help us redefine what’s possible! We are currently seeking a skilled Customer Renewal Specialist to maintain ongoing engagement with our customers, ensuring timely contract renewals, fostering customer loyalty, and identifying opportunities for expansion. In this vital role, you will be instrumental in securing renewals, reducing churn, and driving revenue growth through upselling and cross-selling initiatives.As a key member of our Growth organization, you will be integrated into a global Renewals Team, collaborating closely with Account Executives, Finance, Legal, Customer Success, and Sales Leadership to refine renewal strategies. Your focus will also be on continuously enhancing playbooks, processes, and forecasting accuracy to improve efficiency and maximize customer retention.ResponsibilitiesTake charge of the entire renewal process, from initial customer outreach and negotiations to finalizing contracts and execution.Develop renewal strategies that harmonize customer expectations with internal pricing structures, commercial guidelines, and revenue objectives.Work collaboratively across functions with Customer Success, Finance, Legal, and Sales to enhance customer retention, ensure contract precision, and facilitate timely renewals.Negotiate renewal conditions, pricing modifications, seat adjustments, contract durations, and package offerings to meet customer needs while aligning with organizational goals.Maintain a dynamic 90-day renewal forecast segmented by territory with precise close dates, risk indicators, and anticipated outcomes.Identify signs of expansion proactively and create upsell, add-on, and cross-sell opportunities based on product engagement, adoption metrics, and evolving customer demands.Evaluate customer health and risk indicators, addressing potential churn early and collaborating with internal teams on retention strategies.Refine renewal playbooks, outreach sequences, and internal processes to enhance account retention and boost ARR.
Join our dynamic team at Articulate as a Customer Happiness Specialist, where you'll play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a remarkable customer journey. Your passion for customer service and problem-solving skills will be essential in helping us maintain our commitment to excellence.
About Helper Heroes Helper Heroes supports home care agencies across the United States by providing virtual assistants who strengthen care teams. The company focuses on delivering compassionate and efficient services for clients and their families. Role Overview The Payroll & Billing Specialist manages employee compensation and client invoicing for Helper Heroes. This remote role is based in the Philippines and starts as part-time, with the potential to move to full-time as responsibilities grow. The position centers on accurate payroll processing, timely billing, and maintaining compliance with financial regulations. Main Responsibilities Process payroll by collecting, reviewing, and entering employee timecards, then calculating wages, overtime, and deductions. Generate and verify client invoices, manage accounts receivable, and track outstanding balances. Ensure payroll laws and regulations are followed, including timely tax filings and payments. Keep accurate employee records, including updates to salary and deductions. Identify and resolve payroll errors and billing disputes to support employee satisfaction and client trust. Prepare management reports on payroll expenses and billing data. What We’re Looking For Experience: 1-3 years in payroll, billing, or accounting roles. Education: Bachelor’s degree in Accounting, Finance, or Business Administration preferred. Software: Proficiency with QuickBooks or similar payroll/accounting platforms. Attention to Detail: Able to reconcile complex accounts accurately. Communication: Strong verbal and written skills for working with employees and clients. Why Join Helper Heroes? Competitive pay: $6.50/hr for the first six months. Meaningful work: Help ensure clients receive the best possible care. Growth: Opportunities to advance as the company expands. Team culture: Work with a collaborative group that values compassion and humor.
About ThriveCart:ThriveCart is an innovative platform utilized by over 50,000 users globally to drive over $5 billion in sales. Our comprehensive platform features a learning management system (LMS), affiliate management, as well as cart and checkout functionalities, making it an ideal solution for creators, coaches, consultants, and other businesses.Our platform seamlessly integrates with your existing tools and offers a user-friendly interface packed with features that empower customers to monetize their current traffic effectively. As the highest-converting cart for online businesses, ThriveCart is on a growth trajectory, is profitable, and supported by LTV SaaS Growth Funds, and we aim to expand our presence in the online business sector.Position Overview:As a Customer Support Specialist, you will play a crucial role in our support team, addressing a diverse array of customer concerns. You will utilize your in-depth product knowledge and problem-solving abilities to offer effective solutions, ensuring an exceptional customer experience. Your responsibilities will include direct customer interactions through email, live chats, and sometimes video calls, collaborating with cross-functional teams, and enhancing our knowledge base.Key Responsibilities:Diagnose and troubleshoot an array of customer issues, from technical difficulties to complex usage inquiries, creating bug tickets on JIRA and ensuring prompt and effective resolutions.Provide clear, concise, and professional communication to customers across various channels.Collaborate closely with cross-functional teams, including Engineering and Product, to address complex issues and propose improvements.Document and track all customer interactions and solutions in our support ticketing system with high accuracy.Identify trends in customer issues and recommend long-term solutions to improve support processes and product functionality.Contribute to the development and enhancement of knowledge base articles, ensuring resources are current and precise.Establish trust and rapport with customers, maintaining a calm, empathetic, and solution-oriented approach in all interactions.Proactively update customers on the status of their issues and anticipated resolution times.Embrace and act on constructive feedback to continuously enhance personal performance and alignment with the company's goals.
Join Our Team as a Customer Care Representative!At Infinit-O, we prioritize our employees' well-being from day one with comprehensive health maintenance organization (HMO) benefits, a saving plan, and a retirement plan to secure your future.Key Responsibilities:Provide exceptional support by addressing customer inquiries, resolving issues, and managing benefits claims.Assist clients in navigating application challenges effectively.Proactively suggest and implement quality process enhancements based on observed trends or knowledge gaps.Document customer issues and trends to improve service quality.Conduct root cause analysis to identify and resolve customer concerns promptly.Offer support to customers during our operational hours.
Full-time|Remote|Remote — Metro Manila, Philippines
For enhanced engagement, timely updates, and insightful consultation tips, we invite you to follow our founder on Instagram: @marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)About UsAt Global Pacific Support, we proudly collaborate with a reputable home care provider dedicated to uplifting the quality of life for seniors and families through compassionate, professional in-home services. To broaden our reach and impact, we are on the lookout for an innovative and strategic Marketing Specialist to enhance our online presence and drive client growth.Role OverviewThe Marketing Specialist will spearhead digital initiatives encompassing social media management, website optimization, content creation, and marketing automation. This role is ideal for a motivated professional who excels at blending creativity with analytical insights and is eager to contribute meaningfully to a purpose-driven sector.Key Responsibilities Social Media Management: Design and implement content calendars, oversee post scheduling, and engage with audiences across various platforms. Website Management: Revise and enhance website content to boost user experience, accessibility, and search engine optimization (SEO) effectiveness. Content Creation: Craft, design, and share captivating content including blogs, graphics, newsletters, and videos that resonate with our brand voice and objectives. Funnel Automation: Set up and manage marketing automation systems to facilitate lead generation and nurture campaigns. Analytics & Reporting: Monitor performance metrics, analyze data trends, and refine strategies for ongoing enhancement. Collaboration: Partner with leadership and care teams to ensure marketing initiatives align with organizational goals.
About the RoleJoin our dynamic team at onlyexperts as a Microsoft 365 Certified Administrator. This role transcends technical support, requiring a profound dedication to customer satisfaction and an exceptional eye for detail in managing support tickets and issue resolution. As a primary point of contact, you will collaborate closely with customers to fully understand and fulfill their Microsoft 365 needs.Key Responsibilities Customer Support & Care: Deliver outstanding first-line support, ensuring communication is clear, concise, and empathetic. Ticketing Management: Diligently document all customer requests and issues, emphasizing accuracy and thoroughness. Microsoft 365 Administration: Oversee and troubleshoot Microsoft 365 configurations, permissions, and security settings for optimal performance. Issue Resolution: Work collaboratively with customers and internal teams to address issues with Microsoft 365 services, prioritizing customer satisfaction and prompt responses. Customer Success Focus: Actively engage with customers to understand their needs, ensuring they feel valued and supported, while continuously seeking feedback to enhance service quality.
Job Title: ODOO Program Customization and Integration SpecialistLocation: Remote workJob Description: We are on the lookout for a talented and experienced ODOO Program Customization and Integration Specialist to become a vital part of our team. The successful candidate will play a key role in customizing and integrating the ODOO ERP system to fit our unique business requirements. This position entails working closely with different departments to gather their needs, implementing tailored solutions, and ensuring smooth integration of the ODOO system with other business applications.Key Responsibilities: Tailor the ODOO ERP system to cater to the specific needs of various departments and business processes. Create and implement custom modules, workflows, and reports within the ODOO platform. Integrate ODOO with other business applications and systems to facilitate seamless data flow and process automation. Engage with stakeholders to collect and assess requirements, providing effective solutions. Conduct regular system maintenance, updates, and troubleshooting to ensure optimal performance. Offer training and support to end-users to guarantee effective utilization of the ODOO system. Monitor system performance, making necessary adjustments to enhance efficiency. Stay abreast of the latest ODOO features, best practices, and industry trends. Document customizations, integrations, and configurations for future reference and support. Provide technical support and resolve any issues related to ODOO customization and integration. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Demonstrated experience in customizing and integrating ODOO ERP systems. Strong proficiency in Python programming and the ODOO framework. Experience with relational databases (PostgreSQL) and ORM. Familiarity with web technologies such as HTML, CSS, JavaScript, and XML. Solid understanding of business processes and ERP systems. Exceptional problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work independently and manage multiple projects concurrently. Familiarity with version control systems (e.g., Git) and deployment processes. Preferred Skills: Experience with other ERP systems and business applications. Knowledge of API integration and third-party services. Understanding of accounting and finance principles. Strong organizational and time management skills.
Join our dynamic team as an Administrative and Scheduling Support Specialist in the aged care sector, where your organizational skills will shine. This pivotal role focuses on enhancing daily operations within our expanding aged care business.Your contributions will ensure seamless communication among clients, support workers, and internal teams. The ideal candidate will engage in scheduling, administrative tasks, invoicing, and compliance, empowering our onshore team to prioritize exceptional care delivery.Work in a structured and fast-paced environment dedicated to supporting elderly clients, following Australia’s aged care framework.
At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.
Position: Community Customer Experience SpecialistReports to: Senior Community ManagerLocation: Remote (EST Time Zone)Employment Type: Full-TimeType of contract: Independent contractor Join the #RemoteWorkRevolution from anywhere in the world! Role Overview:As a Community CX Specialist, you will provide outstanding daily support to our most enthusiastic brand ambassadors. You will be the face of our brand by overseeing daily communications, guiding newcomers through the ambassador program, resolving inquiries with speed and empathy, and ensuring our community feels appreciated, recognized, and celebrated.This position blends community engagement with customer experience operations. You will foster genuine human connections while applying operational excellence—managing a high volume of inquiries, upholding program quality, and presenting community insights that influence our strategic direction.Key Responsibilities:Ambassador Experience: Provide exceptional support and communication to ensure every ambassador feels valued and connected to our brand.Onboarding Excellence: Guide new ambassadors through the onboarding process with clarity, warmth, and enthusiasm.Operational Efficiency: Develop and maintain robust internal documentation, processes, and response systems for quick and consistent communication on a large scale.Program Quality: Assist in application reviews, content moderation, and community sentiment analysis to maintain the strategic integrity and inclusiveness of the ambassador program.Insight Generation: Identify trends, frequently asked questions, and community feedback to help shape future program strategies and content.Core Duties:Daily Community Communication: Act as the primary contact for brand ambassadors, responding to inquiries via email, platform inboxes, and social media. Troubleshoot issues and questions with empathy, escalating when necessary. Ensure all communication reflects a warm and human tone.Onboarding & Program Support: Assist new ambassadors in the application and onboarding process for a seamless experience. Support the review and processing of ambassador applications while maintaining program standards and assist in content moderation.CX & Operational Excellence: Manage tickets via customer experience platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses. Maintain internal FAQs, response templates, and escalation guides to enhance consistency and speed.
About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.
