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Customer Care Specialist - Client-Facing Operations

HelloFreshManila, Manila, Philippines
On-site Full-time

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Qualifications

Exceptional communication skills, both verbal and written. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle multiple tasks effectively. Prior experience in customer service or related fields is preferred. Proficiency in using CRM systems and other relevant software.

About the job

HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation.

Key responsibilities

  • Handle customer inquiries through various communication channels
  • Resolve issues and answer questions with care and accuracy
  • Support a positive experience for each customer

Location

This position is based in Manila, Philippines.

About HelloFresh

HelloFresh is a leading meal kit delivery service that aims to make cooking fun and accessible for everyone. With a commitment to quality ingredients and innovative recipes, we empower our customers to explore new culinary experiences from the comfort of their homes.

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