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Experience Level
Experience
Qualifications
The ideal candidate will possess:Exceptional communication skills: Ability to convey complex information clearly and engagingly. Experience in education or training: Background in customer education, instructional design, or related fields. Proficiency with digital tools: Familiarity with learning management systems and online training technologies. Strong organizational skills: Ability to manage multiple projects and priorities effectively. Passion for customer success: A commitment to ensuring customers achieve their goals using our product.
About the job
The Customer Education Specialist at Klaviyo helps clients build confidence with the platform by providing clear education and training. This position centers on creating engaging learning experiences that encourage customers to use Klaviyo more effectively.
What you will do
Collaborate with teams throughout Klaviyo to develop educational content for a variety of customer needs
Lead live training sessions to walk customers through Klaviyo’s features and recommended practices
Create resources and materials that support ongoing learning and customer success
Impact
By designing and delivering effective education, this role helps customers get more value from Klaviyo, increases their satisfaction, and supports long-term retention.
Location
Denver, CO
About Klaviyo
Klaviyo is a leading marketing automation platform that empowers businesses to deliver personalized experiences at scale. We are dedicated to helping our customers succeed through innovative solutions and exceptional support. Join our dynamic team and make a significant impact in the world of customer education!
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