Customer Escalations Specialist at Motorway | Brighton

MotorwayBrighton

On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should:Have experience in a customer-facing role, adept at handling challenging conversations. Be investigative, detail-oriented, and possess strong analytical skills. Show a passion for customer care and enhancing customer experiences.

About the job

Join Our Team as a Customer Escalations Specialist

At Motorway, the UK’s leading online marketplace for used cars, we are transforming the way private car sellers connect with verified dealers across the nation. Established in 2017, our innovative platform has secured £143 million in Series C funding, thanks to the support of top technology investors. Now is an exciting time to become part of our journey as we continue to set new standards in the industry.

Meet the Customer Escalations Team

I’m James Tiltman, and I lead our dedicated Customer Escalations team. We handle the most challenging customer interactions, ensuring that every experience is resolved positively. Our mission is to enhance the customer journey while collaborating with various departments to identify areas for improvement. If you have a knack for problem-solving and a passion for customer satisfaction, we want you on our team!

Your Role

As a Customer Escalations Specialist, you will be at the forefront of resolving intricate customer issues and providing exceptional support. Your responsibilities will include:

Navigating complex escalations and collaborating with stakeholders to develop customer-centric solutions.
Addressing formal complaints and responding to Net Promoter Score (NPS) inquiries.
Managing reviews on platforms such as Trustpilot, Google Reviews, and app stores.
Resolving critical issues escalated to senior management.
Utilizing compensation strategies for effective service recovery.
Overseeing GDPR requests and ensuring operational compliance.
Gathering and sharing customer feedback to enhance our operations and processes.
Assisting various departments in detecting and preventing fraud, security issues, and legal claims.

Your Profile

You have a background in customer-facing roles and are adept at managing difficult conversations.
You possess strong investigative, detail-oriented, and analytical skills.
You are dedicated to delivering high-quality customer care and improving customer experiences.

About Motorway

Motorway is revolutionizing the used car sales industry in the UK through its innovative online platform. By connecting private sellers with thousands of verified dealers, we ensure that each seller receives the best deal possible. Our technology-driven approach has garnered significant investment and numerous awards, marking us as a leader in the marketplace.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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