Emma – The Sleep Company logoEmma – The Sleep Company logo

Customer Excellence Manager (Korean-speaking)

On-site Full-time

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Experience Level

Manager

Qualifications

Proficiency in Korean and English is essential. Strong background in customer service or operations management. Excellent communication and interpersonal skills. Ability to analyze data and derive actionable insights. Experience in leading teams and driving performance improvements. Passion for the sleep industry and customer satisfaction.

About the job

About Emma – The Sleep Company

Emma – The Sleep Company is a direct-to-consumer sleep brand, established in 2015. With operations in over 35 countries and more than 25 stores across Europe, Emma focuses on delivering high-comfort sleep products. Our mattresses and accessories receive strong recommendations from leading consumer associations throughout EMEA, APAC, and the Americas. Every day, our work supports customers in waking up refreshed.

Our Culture

Emma brings together talented people from over 60 nationalities. The team values collaboration, big ideas, and personal accountability. Employees benefit from hands-on experience, mentorship, and continuous learning. We believe diverse perspectives strengthen our community and help us grow together.

Customer Excellence Manager (Korean-speaking) – Manila

Emma is looking for a Customer Excellence Manager who is fluent in Korean to join the team in Manila. This role will contribute to shaping the future of sleep by supporting customers and driving service quality.

About Emma – The Sleep Company

Emma – The Sleep Company is a dynamic and innovative leader in the sleep solutions market, dedicated to enhancing the sleep experience for customers worldwide through exceptional products and customer service.

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