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Experience Level
Experience
Qualifications
Minimum of 6 months to 1 year of experience in customer service, support, or any client-facing roles. Excellent communication skills, both oral and written, in Tagalog and English. Conversational skills in Bisaya are a plus. Willingness to work on a shifting schedule and in an onsite environment.
About the job
Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution.
Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions.
Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat.
Deliver personalized customer service by addressing individual customer needs.
Engage in continuous training and development initiatives to enhance your skills.
Meet or surpass daily/monthly performance targets and other objectives set by your supervisor.
Comply with company policies and procedures at all times.
About Angkas
Join Angkas, a dynamic company dedicated to improving customer experiences in the transport sector. We pride ourselves on fostering a culture of freedom, work-life balance, and innovation within a start-up environment.
As a Learning Experience Specialist at getwingapp, you will play a pivotal role in enhancing the learning journey of our users. Your expertise in instructional design and user experience will help us create engaging and effective educational content. Collaborate with cross-functional teams to identify learning needs and develop innovative solutions that empo…
Role overview Thumbtack is looking for an Experiments Specialist to help guide product decisions using data. This is a fully remote role based in the Philippines. What you will do Design and set up experiments that focus on improving user experience and product results Implement and monitor experiments across different product areas Analyze experiment outcomes to find actionable insights Work with cross-functional teams to ensure decisions are informed by data Collaboration This position works closely with teams throughout Thumbtack, helping turn data insights into practical changes for both users and the business.
Position: Community Customer Experience SpecialistReports to: Senior Community ManagerLocation: Remote (EST Time Zone)Employment Type: Full-TimeType of contract: Independent contractor Join the #RemoteWorkRevolution from anywhere in the world! Role Overview:As a Community CX Specialist, you will provide outstanding daily support to our most enthusiastic brand ambassadors. You will be the face of our brand by overseeing daily communications, guiding newcomers through the ambassador program, resolving inquiries with speed and empathy, and ensuring our community feels appreciated, recognized, and celebrated.This position blends community engagement with customer experience operations. You will foster genuine human connections while applying operational excellence—managing a high volume of inquiries, upholding program quality, and presenting community insights that influence our strategic direction.Key Responsibilities:Ambassador Experience: Provide exceptional support and communication to ensure every ambassador feels valued and connected to our brand.Onboarding Excellence: Guide new ambassadors through the onboarding process with clarity, warmth, and enthusiasm.Operational Efficiency: Develop and maintain robust internal documentation, processes, and response systems for quick and consistent communication on a large scale.Program Quality: Assist in application reviews, content moderation, and community sentiment analysis to maintain the strategic integrity and inclusiveness of the ambassador program.Insight Generation: Identify trends, frequently asked questions, and community feedback to help shape future program strategies and content.Core Duties:Daily Community Communication: Act as the primary contact for brand ambassadors, responding to inquiries via email, platform inboxes, and social media. Troubleshoot issues and questions with empathy, escalating when necessary. Ensure all communication reflects a warm and human tone.Onboarding & Program Support: Assist new ambassadors in the application and onboarding process for a seamless experience. Support the review and processing of ambassador applications while maintaining program standards and assist in content moderation.CX & Operational Excellence: Manage tickets via customer experience platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses. Maintain internal FAQs, response templates, and escalation guides to enhance consistency and speed.
Grab Holdings Inc. seeks an HR Operations Specialist - People Experience based in Pasig City. This position focuses on enhancing daily HR processes and helping to create a positive workplace for employees throughout the organization. Key responsibilities Collaborate with teams across various departments to streamline and improve HR procedures. Assist in shaping a smooth and engaging employee journey, covering onboarding and ongoing development. Support initiatives that foster a workplace culture aimed at attracting and retaining talented individuals. Role overview This role centers on making HR operations more effective while contributing to a welcoming and supportive employee environment at Grab Holdings Inc.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.
Full-time|A$32.4K/yr - A$32.4K/yr|Remote|Remote — Metro Manila, Philippines
Join Hunt St as a Client Experience Specialist, where you will play a crucial role in enhancing the client journey from initial contact to long-term relationship management. This fully remote position aligns with Australian business hours, making it an excellent opportunity for dedicated professionals in the Philippines.As a Client Experience Specialist, your responsibilities will include preparing deal files post-discovery calls, ensuring our strategists can focus on high-level strategies rather than administrative tasks. You will utilize pre-filled forms, manage document collections, and maintain client profiles efficiently, all while using advanced workflow tools and automated systems that we have in place.
Full-time|Remote|Remote — Metro Manila, Philippines
Join RemoteVA PH as a dedicated CAD Specialist, where your expertise will support our clients' architectural and engineering projects tailored to the UK market. We are seeking an experienced professional proficient in AutoCAD, Revit, and SketchUp who can deliver exceptional design solutions.Key Responsibilities:Develop precise CAD drawings, 3D models, and design layouts utilizing AutoCAD, Revit, and SketchUp.Collaborate effectively with clients and project teams to ensure compliance with UK standards and specifications.Evaluate and amend designs based on feedback and project requirements to enhance quality.Meet project deadlines by delivering high-quality outputs consistently.Qualifications:Demonstrated experience in UK-based architectural or engineering projects.Proficient in AutoCAD, Revit, and SketchUp.Exceptional attention to detail with the ability to interpret intricate design specifications.Strong communication skills for effective remote collaboration.Ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
Full-time|On-site|Pasig, Metro Manila, Philippines
About BoldrBoldr stands as the pioneering global B-Corp focused on delivering exceptional client experiences while fostering access to meaningful employment across communities worldwide. Our diverse team, motivated by the desire to create impactful connections, spans five countries with a vision to expand our workforce to over 5,000 team members by 2027.Our ValuesAuthenticity: We believe meaningful connections start with genuineness.Curiosity: We achieve our best results through inquisitiveness.Dynamic: We thrive by remaining adaptable and responsive.Operational Excellence: Our success is a blend of ambitious vision and meticulous execution.Empathy: Great partnerships are rooted in understanding and compassion.Your RoleAs an Onboarding Specialist, you will be instrumental in the seamless onboarding and implementation of our platform for clients. This role requires close collaboration with clients to grasp their business needs, configure systems, and provide necessary training and support for a smooth transition. You will be a vital member of the Professional Services team and assist Customer Success Teams to ensure client satisfaction.Why We Want YouWe are in search of passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. We aim for our team members to be our ultimate partners in success, contributing their unique talents and embodying our core values of curiosity, dynamism, and authenticity.ResponsibilitiesCollaborate with project managers to establish and uphold project timelines and task lists.Assist in formulating project plans, goals, deliverables, and resource allocations.Engage in implementation projects while coordinating with clients’ technical sponsors for system configurations and testing.Guide clients through the onboarding process to ensure they comprehend system functionalities.Perform technical setup of workflows, integrating social media, websites, and email providers.Adhere to detailed project schedules and contribute to weekly status updates ensuring accountability.Maintain accurate documentation of configuration settings and templates.Proactively identify and mitigate implementation risks.Facilitate User Acceptance Testing (UAT) tailored to customer configurations.
Are you a passionate leader in talent management and employee experience? Join Wrist as our new Talent & People Experience Lead. In this pivotal role, you will shape and implement strategies to enhance our workforce's engagement, development, and overall experience. Your expertise will drive initiatives that foster a positive workplace culture, ensuring our employees thrive and feel valued.
Role OverviewAs a Payroll Specialist, you will play a crucial role in ensuring the accurate and prompt processing of payroll, navigating complex payroll issues, and maintaining compliance with Australian payroll regulations. Your collaboration with the Finance team will be vital in enhancing our payroll processes and knowledge base.Key ResponsibilitiesAct as the main point of contact for all payroll system inquiries.Effectively triage and prioritize payroll-related support requests.Generate precise monthly payroll reports that comply with local regulations and company requirements.Address intricate payroll issues, including leave calculations and exit calculations for departing employees.Ensure accuracy in accrual systems.Stay informed about updates in Australian payroll legislation (ongoing CPE will be provided).Collaborate with Finance Business Partners to ensure timely and accurate payroll preparation.Contribute to the development of a comprehensive payroll knowledge base.
Wing is on an ambitious journey to reshape the future of work for organizations around the globe! We seek a highly skilled Accounting Specialist with in-depth knowledge of US taxation to join our dynamic team remotely from Manila, Philippines. In this pivotal role, you will manage and oversee US taxation processes, ensuring adherence to IRS regulations and GAAP principles. Your responsibilities will include preparing and filing corporate tax returns, developing tax strategies, conducting audits, and providing high-level financial analysis. If you are passionate about optimizing financial performance and navigating complex tax regulations, we want to hear from you!
Spreetail is looking for a Review Programs Specialist based in Manila. The main focus of this position is to enhance the customer experience by overseeing and refining how product reviews are handled. Key responsibilities Analyze product reviews to spot patterns and draw meaningful insights. Create strategies that raise the quality and relevance of customer reviews. Collaborate with teams throughout the company to ensure customer feedback is recognized and acted upon. Role focus This role centers on managing product review processes and helping the company respond effectively to customer input. Success in this position means making reviews more valuable for both customers and the business.
Full-time|Hybrid|Makati City, Metro Manila, Philippines
Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines
About Us:At eyt, we are revolutionizing the credit card landscape with our innovative asset-securing platform. By leveraging cutting-edge technology, we offer significantly lower APRs to consumers. Our founding team boasts expertise from leading tech giants like Microsoft, Google, and Facebook, alongside finance leaders from Nubank, Goldman Sachs, and others. With backing from prominent investors including Max Levchin and Founders Fund, we are on a mission to transform the consumer credit experience.We are pioneering an entirely autonomous asset-securing process and creating sophisticated risk models to streamline underwriting. Our goal is to provide a seamless and exceptional experience when customers apply, activate, and manage their credit cards.We seek meticulous and compassionate Customer Experience Managers who thrive in an intellectually stimulating environment and are passionate about delivering extraordinary experiences to our customers.Our Cultural Values:Analytical Excellence - We emphasize rigorous thinking and a deep dive into details.Simplicity - Our approach is minimalist, from design to processes.Agility - We prioritize speed and decisiveness, believing that rapid execution enhances quality.Key Responsibilities:Respond promptly and effectively to customer inquiries using Zendesk and other support tools.Accurately document customer feedback, including issues, compliments, and complaints.Collaborate with cross-functional teams to manage department-specific tasks.Evaluate customer loan applications using advanced fraud detection software.Ensure compliance with documentation standards for loan applications.Assist in refining operational processes to enhance internal efficiency.Monitor customer experiences across various channels through logs, dashboards, and CRM systems.Qualifications:Minimum of 5 years of experience in customer service or fraud prevention.Proficiency in customer support tools like Zendesk.Strong analytical skills and attention to detail.Ability to work collaboratively across departments.Excellent communication skills, both verbal and written.
Are you driven by a passion for providing outstanding client experiences in a vibrant and fast-paced setting? Join Book With Mel as a dedicated Sales Support Specialist and become an integral part of our dynamic team. Collaborating closely with our founder, Melanie, you will play a pivotal role in delivering exceptional event planning and sales support for our valued clients.Your responsibilities will include managing client inquiries, assisting with reservations, offering personalized recommendations, and contributing significantly to our business success. If you possess a proactive mindset, attention to detail, and a flair for sales and customer service, we would love to connect with you!Key Responsibilities:1. Client Communication:Swiftly and professionally address client inquiries via Instagram DMs and other communication channels.Deliver accurate and current information regarding pricing, event specifics, venue availability, and recommendations for dayclubs, nightclubs, and artists.2. Sales Support:Assist in crafting personalized offers for clients tailored to their preferences, group size, and budget.Support negotiations for deals, including pricing structures and minimums, ensuring optimal value delivery for our clients.Ensure smooth reservation finalization by meticulously verifying details and confirming with clients before submission to Venue Pricing Contacts (VPCs).3. Event Coordination:Collaborate with the team to successfully organize group events, including venue selection, bookings, and liaising with VPCs.Assist in developing and managing event schedules to guarantee seamless execution.4. Team Collaboration:Work in tandem with the team to ensure accurate information dissemination and prompt fulfillment of client needs.Partner with Melanie and the team to ensure all clients receive unparalleled service.5. Monitoring and Reporting:Track client interactions, reservations, and sales within our CRM and additional tools.Provide regular updates on client status, sales, and feedback to foster continuous improvement.6. Continuous Improvement:Proactively suggest enhancements to streamline sales and client processes.Collaborate with the team to adapt to changes and elevate customer experiences.Qualifications:Proactive & Resourceful: Capable of taking initiative, solving problems, and foreseeing client needs in a fast-paced environment.Attention to Detail: Exceptional organizational skills with the ability to juggle multiple tasks while ensuring high accuracy.Sales Experience: Previous experience in sales, customer service, or a related field is advantageous.Strong Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients and team members.
Full-time|On-site|Makati, Metro Manila, Philippines
Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.
Full-time|Remote|Remote — Central Visayas, Philippines
About the RoleJoin a rapidly expanding, celebrity-owned lifestyle food brand based in the U.S. as a Guest Experience Representative. This remote position allows you to be the face of our brand, providing exceptional support through email, SMS, and occasional phone interactions, primarily during U.S. Pacific hours.Time: 10 AM - 10 PM (U.S. Pacific Time)Who You Are A hospitality-oriented professional passionate about creating outstanding guest experiences A strong communicator with a friendly, clear, and empathetic demeanor A proactive problem-solver who maintains composure in high-pressure situations Detail-oriented and reliable in a fast-paced, customer-focused environment What You'll Do Handle guest inquiries and feedback with care and efficiency Address challenges and transform them into positive experiences for guests Collaborate with kitchen and service teams to ensure seamless service delivery Maintain high standards for guest recovery and retention Assist with cross-functional projects and collaborations Requirements Minimum 3 years of experience in customer success, operations, or client services (experience with U.S. accounts preferred) Previous experience in guest service, restaurant, or food service is essential Excellent written and verbal communication skills in English Possess critical thinking abilities and a strong sense of ownership A Bachelor's degree (honors preferred) is required Bonus Points For Familiarity with Grasshopper CX Experience in ecommerce support (chat/email) is a plus Benefits Work from home flexibility Opportunities for training and professional development
RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and delivering exceptional support to our business and wholesale partners. Our initiatives, including GetaFIX and Open Access Network, set the standard for reliable and swift installation services. We foster a culture of transparency and accountability, encouraging our team members to surpass expectations and collaborate in advancing the nation’s digital framework.As the Customer Experience (CX) Manager, you will be a crucial strategic partner in bridging customer insights with organizational transformation. You will lead the comprehensive design and implementation of both relational and transactional Net Promoter Score (NPS) programs. This role involves close collaboration with various department heads to translate qualitative feedback into impactful Service Improvement Plans (SIPs), aimed at minimizing customer friction and enhancing overall business performance.
Full-time|On-site|Makati, Metro Manila, Philippines
Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.In this role, you will:Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.Provide exceptional service to our valued customers, fostering strong relationships through tailored support.Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.Participate in continuous training and development initiatives.Meet or exceed daily and monthly performance targets as set by your supervisor.Follow company policies and procedures diligently.
Role overview Thumbtack seeks an Experiments Team Manager to oversee a group responsible for designing and running experiments that drive company growth and improve the user experience. This position is fully remote and open to candidates based in the Philippines. What you will do Lead a team that plans and carries out experiments across Thumbtack’s platform. Collaborate with cross-functional teams to analyze data and identify practical insights. Translate experiment results into recommendations that inform strategic decisions. Support and motivate team members, fostering innovation and strong performance.
