Customer Experience Associate

AngkasMakati, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

At Angkas, we seek a Customer Experience Associate who has:A minimum of 6 months of experience in customer service or client-facing roles. Strong communication skills in both Tagalog and English. The ability to work on a shifting schedule and a willingness to work onsite five days a week. Openness to starting on a project-based contract. Fresh graduates are encouraged to apply!

About the job

Become a part of Angkas and contribute to delivering outstanding customer service experience to our esteemed clientele!

We are looking for a driven and customer-oriented Customer Experience Associate to enhance our team at Angkas.

In this role, you will:

Address customer inquiries and resolve issues through multiple communication channels including phone (inbound and outbound), email, and chat.
Provide exceptional service to our valued customers, fostering strong relationships through tailored support.
Engage with customers on various platforms such as Telegram, Social Media, In-App, Email, and Chat.
Participate in continuous training and development initiatives.
Meet or exceed daily and monthly performance targets as set by your supervisor.
Follow company policies and procedures diligently.

About Angkas

Angkas is a dynamic platform revolutionizing transportation in the Philippines. We prioritize exceptional customer service and are committed to creating a supportive and innovative work environment.

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