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Key Responsibilities:Customer Integration:Serve as a trusted advisor and technical expert for assigned enterprise accounts. Conduct weekly onsite visits at customer and partner locations to foster relationships and understand their needs. Work closely with customer engineers on Design for Manufacturing (DFM) to enhance projects for Xometry's platform. Proactively identify and resolve potential manufacturing challenges...
About the job
Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting innovative thinkers with the manufacturers capable of transforming their concepts into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies with seamless access to global manufacturing capabilities.
We are on the lookout for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will become a vital part of our most significant accounts, serving as an integral extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational implementation. While you will report to the Operations department, your collaboration with Sales will be crucial in driving growth and ensuring exceptional customer satisfaction.
This is a remarkable opportunity to join a forward-thinking company at the leading edge of digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a meaningful impact, we want to hear from you!
About Xometry
Xometry is an innovative leader in the manufacturing sector, leveraging technology to connect visionary thinkers with manufacturing solutions that drive success in today's rapidly evolving marketplace.
Full-time|$240K/yr - $300K/yr|Hybrid|Seattle, Washington, United States
Why join usAt Brex, we empower businesses with our AI-driven spend management platform. Our suite of integrated corporate cards, banking solutions, and global payment options, coupled with user-friendly software for travel and expenses, enables companies to manage their finances with confidence. From startups to established enterprises like DoorDash, Flexpor…
Full-time|$125K/yr - $140K/yr|On-site|Seattle, Washington, United States
Zenoti offers a comprehensive, cloud-based software suite tailored for the beauty and wellness sector. Our platform empowers businesses to effectively manage all aspects of their operations through a unified mobile solution, including online appointment scheduling, POS systems, CRM, employee management, inventory management, and integrated marketing programs. By leveraging Zenoti, clients can optimize their systems, cut expenses, and enhance customer loyalty and spending. Engineered for scalability and reliability, our platform harnesses enterprise-level technology suitable for businesses of various sizes.With over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti serves a diverse portfolio of globally recognized brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent milestones include exceeding a $1 billion unicorn valuation, receiving recognition as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reinforcing our commitment to empowering individuals to thrive and achieve their potential. To learn more about Zenoti, visit: https://www.zenoti.comAbout the RoleAs the Practice Manager on our Onboarding team, you will lead a dynamic group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for ensuring the success of new customer implementations, fostering internal team development, and acting as a key leader in delivering our services. Your role will be pivotal as you represent Zenoti to our clients, demonstrating the value our platform brings beyond mere implementation.This position is ideal for someone who excels in tackling complex challenges, cultivating strategic relationships, utilizing AI-driven insights, and enhancing both personnel and processes within a fast-paced SaaS environment.What You’ll Be DoingTeam Leadership & Talent DevelopmentManage, coach, and mentor a team of 8–10 Product Specialists and Project Managers.Align team members’ personal growth with business objectives while establishing clear development pathways.Foster a culture of accountability, ownership, and collaboration.
Full-time|$130K/yr - $145K/yr|On-site|Seattle, Washington, United States
Zenoti offers a comprehensive, cloud-based software platform tailored for the beauty and wellness industry. Our solution empowers users to efficiently manage all business operations through a unified mobile application, including online appointment scheduling, point of sale (POS), customer relationship management (CRM), staff management, inventory control, and integrated marketing tools. By utilizing Zenoti, clients can optimize their processes, cut operational expenses, and enhance customer loyalty and spending. Our platform is built for scalability and reliability, leveraging enterprise-grade technology suitable for businesses of any size.With a footprint that spans over 50 countries, Zenoti serves more than 30,000 salons, spas, medspas, and fitness studios, partnering with renowned global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Our achievements include reaching a unicorn valuation exceeding $1 billion, being recognized as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. Additionally, we take pride in being named a Great Place to Work Certified™ for 2021-2022, reaffirming our commitment to empowering individuals to thrive and discover their potential. Learn more about us at: zenoti.com About the RoleAs the Senior Manager within our Onboarding team, you will lead a high-performing group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for the successful implementation of new customer solutions, fostering internal team development, and acting as a pivotal leader in ensuring our service delivery. You will also represent Zenoti to our clients, demonstrating how our platform delivers value that extends beyond initial implementation.This position is ideal for an individual who excels at solving intricate challenges, cultivating strategic partnerships, utilizing AI-driven insights, and enhancing both personnel and processes in a dynamic SaaS environment.Key ResponsibilitiesLeadership and DevelopmentOversee, mentor, and nurture a team of 8-10 Product Specialists and Project Managers.Align team members’ personal growth objectives with business goals and establish clear development pathways.Promote a culture of accountability, ownership, and teamwork.
Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.
Full-time|On-site|Seattle, Washington, United States
Zenoti develops a cloud-based platform tailored for the beauty and wellness sector, bringing together appointment booking, POS, CRM, employee and inventory management, and marketing tools in a single mobile app. The company serves over 30,000 businesses worldwide, including well-known names such as European Wax Center and CorePower Yoga. This Senior Product Specialist position is based in Seattle and focuses on onboarding and implementation for customers using Zenoti’s SaaS platform. The role sits within the Adoption organization, working with both new and existing clients. What you will do Analyze business requirements and map them to Zenoti product features that drive customer adoption. Use deep product and functional knowledge to identify customer challenges, then configure solutions within the Zenoti application. Work closely with internal teams and customers to ensure smooth onboarding and implementation experiences. Deliver comprehensive training, helping customers achieve their business objectives by making the most of the platform. Location Seattle, Washington, United States
Full-time|On-site|Seattle, Washington, United States
Zenoti develops a cloud-based software platform tailored for the beauty and wellness sector. The system streamlines daily operations for salons, spas, medspas, and fitness studios, covering online appointment scheduling, point-of-sale activities, customer relationship management, staff coordination, inventory oversight, and marketing efforts. Over 30,000 businesses across more than 50 countries rely on Zenoti. Notable clients include European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has surpassed a $1 billion valuation and was named GeekWire’s Next Tech Titan. The company received an $80 million investment from TPG and ranked number 316 on Deloitte’s 2020 Technology Fast 500™. Zenoti also achieved Great Place to Work Certified™ status for 2021-2022. Further details are available at https://www.zenoti.com.
Full-time|$300K/yr - $375K/yr|Hybrid|Seattle, Washington, United States
Why Join UsAt Brex, we are revolutionizing financial management with our AI-driven spend platform. Our integrated solutions, which include corporate cards, banking services, and global payment options, empower businesses to manage their expenses confidently. From dynamic startups to established enterprises like DoorDash, Flexport, and Compass, we enable organizations to take control of their spending, optimize costs, and enhance operational efficiency on a global level.Joining Brex means pushing your boundaries, questioning the conventional, and collaborating with some of the most brilliant minds in the tech industry. We are dedicated to fostering a diverse and inclusive culture, ensuring that your potential is limited only by your aspirations. We provide the resources, tools, and support necessary for you to advance your career.Engineering at BrexOur engineering teams are focused on developing scalable systems with precision and speed. Ranging across Software, Data, Security, and IT, we thrive on autonomy and collaboration. Tackling complex technical challenges, we take ownership of our outcomes and strive for excellence from architecture to deployment. Brex is a place where engineering is an art, and builders ascend to leadership roles.Your ResponsibilitiesAs a Senior Engineering Manager, you will lead a dynamic team responsible for crafting the systems and product experiences that drive customer activation at Brex. This includes overseeing onboarding, account setup, verifications, integrations, and implementation workflows that enable customers to achieve value swiftly. This position requires strategic insight, operational proficiency, technical leadership, and a strong commitment to delivering seamless, AI-enhanced customer journeys. The ideal candidate will possess extensive experience in scaling user-facing onboarding systems, delivering exceptional product experiences, and collaborating closely with Product, Design, Operations, and GTM teams.Your Work EnvironmentLocated in our Seattle office, this role offers a hybrid work model that balances the benefits of in-office collaboration with the flexibility of remote work. We currently require two coordinated in-office days each week (Wednesday and Thursday), which will increase to three days per week starting February 2, 2026 (Monday, Wednesday, and Thursday). Additionally, employees enjoy the opportunity for up to four weeks of fully remote work each year!
Full-time|Remote|Seattle, Washington, United States
Upbound develops infrastructure platforms designed for the Agentic AI Era. As the creators and core maintainers of Crossplane, the team works to make infrastructure programmable, autonomous, and composable. Their newest project, the Intelligent Control Plane, enables organizations to manage and adapt infrastructure for both human and AI agents at scale. Collaboration is central at Upbound. The company partners with major cloud providers, independent software vendors, and open-source communities to help teams operate efficiently and with confidence. Impact and Reach Relied on by Fortune 500 companies and platform engineers across more than 100 countries Crossplane has surpassed 100 million downloads and supports over 1,000 teams globally Series B funding: $69 million raised from GV (formerly Google Ventures), Altimeter Capital, and Intel Capital More information is available at upbound.io.
Full-time|On-site|Seattle, Washington, United States
As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.
Full-time|On-site|San Francisco, CA; New York, NY; Chicago, IL; Seattle, WA
Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA
Join DigitalOcean as a Customer Success Engineer on our 2nd Shift team! In this role, you will be pivotal in ensuring our customers achieve their goals with our database solutions. You will serve as a technical consultant, providing insights and troubleshooting assistance to enhance their experience with our platform.
Full-time|On-site|Seattle, Washington, United States
About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.
Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting innovative thinkers with the manufacturers capable of transforming their concepts into reality. Our digital marketplace equips manufacturers with essential resources to expand their operations while providing Fortune 1000 companies with seamless access to global manufacturing capabilities.We are on the lookout for driven Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will become a vital part of our most significant accounts, serving as an integral extension of their engineering teams. This position uniquely combines customer interaction, technical knowledge, and operational implementation. While you will report to the Operations department, your collaboration with Sales will be crucial in driving growth and ensuring exceptional customer satisfaction.This is a remarkable opportunity to join a forward-thinking company at the leading edge of digital manufacturing. If you are a motivated Mechanical Engineer with a commitment to customer success and a desire to make a meaningful impact, we want to hear from you!
Finvari is an innovative and rapidly expanding SaaS startup that is revolutionizing payment processes for construction companies. Our goal is to eliminate tedious manual payment tasks, enabling construction leaders to dedicate their efforts to building the infrastructure of the future. Our customer-focused software enhances efficiency, streamlines operations, and fosters innovation throughout the industry, catering to everyone from field employees to C-suite executives.We pride ourselves on a tight-knit, experienced team with a proven history of building and scaling successful software companies, some of which have gone public. At Finvari, we place a premium on innovation, creativity, and a customer-first approach. We seek individuals who share our enthusiasm for problem-solving and who are eager to make a tangible impact. Our culture is collaborative, autonomous, and intensely focused on our customers.As a Customer Success Engineer, you will be the technical advocate for our customers, guiding them through seamless onboarding, supporting integrations, and resolving complex issues. You will collaborate with Customer Success, Product, and Engineering teams to investigate challenges and design solutions that optimize the value of the Finvari platform.This role is perfect for someone who is analytical, technically inquisitive, and enthusiastic about taking ownership of problems from start to finish. Strong candidates are capable of working independently once provided with context, asking insightful questions, synthesizing information, and advancing in ambiguous situations without the need for detailed instructions.This is a hybrid role that offers flexibility for remote work. We come together once a week for in-person collaboration and a team lunch at our Seattle office.
As a leading force in Continuous Threat Exposure Management (CTEM), HackerOne is redefining the security landscape. The HackerOne Platform combines cutting-edge AI solutions with the expertise of the world's largest community of security researchers, ensuring continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. Our innovative offerings, including bug bounty programs, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, empower enterprises to significantly reduce their cyber risks.Renowned organizations such as Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, the UK Ministry of Defence, and the U.S. Department of Defense rely on HackerOne to fortify their digital ecosystems. We have been recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for our leadership in AI Security Testing and have been honored as a Most Loved Workplace for Young Professionals in 2024.At this crucial juncture in the security industry, HackerOne is setting the standard where offensive security is essential for innovative companies striving to build trust and resilience in an increasingly complex digital landscape.HackerOne Values: We are committed to nurturing a diverse and inclusive culture. Our values center on being Customer Obsessed, Defaulting to Disclosure, and Winning Together, ensuring that we prioritize our customers' outcomes with transparency and integrity.
Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.
Join Aircall as an Engineering Manager in our Seattle office, where you will lead a dedicated team of security engineers. You will be responsible for driving the security initiatives within our software development lifecycle, ensuring the highest standards of security are met. Your leadership will guide the team in developing innovative solutions that protect our users and data.
About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.
Contract|Remote|Remote — Seattle, Washington, United States
About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including key players in government, telecom, retail, banking, and technology, as we expand our presence in the federal market through meaningful partnerships and essential applications. Role OverviewWe are on the lookout for a dedicated Customer Success Manager (CSM) to join our dynamic team, focusing on the federal government sector. This pivotal role is designed to drive the adoption, engagement, and value realization for public sector agencies implementing the 1Kosmos platform. The CSM will collaborate closely with federal program stakeholders, security and compliance teams, as well as our internal Implementation, Product, and Support teams, to ensure exceptional onboarding, support, and growth outcomes. This position is offered as a 6-month contract, with a strong possibility of transitioning to a permanent role based on performance and the expansion of federal programs. Key Responsibilities Customer Engagement & Success• Manage the post-sales relationship with federal clients, ensuring effective onboarding and sustained adoption.• Enhance user engagement and oversee project milestones during onboarding, enablement, and initial usage phases.• Act as the primary liaison for federal agency stakeholders, including IT, Information Security, and program managers.• Align service delivery with customer security, compliance, and operational requirements (e.g., FedRAMP, FIPS, NIST 800-63).• Collaborate with the Implementation team to monitor timelines, proactively address risks, and eliminate obstacles.• Track usage, identify adoption gaps, and lead regular business reviews.• Advocate for customer interests internally and pinpoint upsell or expansion opportunities as trust develops.• Develop expertise in 1Kosmos identity solutions and their alignment with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).• Share best practices and thought leadership insights with federal stakeholders.
Full-time|Remote|Remote (Atlanta, Austin, San Francisco, Seattle)
ditto is hiring an Engineering Manager to lead the Platform team. This remote role is available to candidates based in Atlanta, Austin, San Francisco, or Seattle. The Platform team focuses on building and integrating solutions that support both user experience and the company’s operational needs. Role overview The Engineering Manager will oversee a group of engineers dedicated to platform systems. This position involves guiding the team’s technical direction and ensuring that platform solutions are both scalable and reliable. What you will do Lead and mentor engineers working on platform systems Guide the development of scalable, reliable solutions Work closely with cross-functional teams to align on project goals and deliverables Encourage continuous improvement and technical excellence within the team Ensure platform integrations operate smoothly and support business objectives Requirements Experience managing engineering teams Strong background in building scalable systems Skilled in project management and working across teams Comfortable working remotely and leading distributed teams Proven commitment to team growth and maintaining high standards
