About the job
At FARFETCH, our passion for fashion drives everything we do. We aim to be the premier global platform for luxury fashion, bridging the gap between creators, curators, and consumers. Our mission is rooted in a commitment to positivity, creating a vibrant community composed of our dedicated people, partners, and customers. This diverse community is central to our business success. We celebrate individuality and empower diverse backgrounds, fostering an inclusive environment for all. We are proud to be FARFETCH for All.
MARKETING TEAM
Our Marketing team is a mixture of artistic creativity and analytical expertise, dedicated to delighting our global customer base through innovative marketing strategies, a focus on data-driven results, a culture of experimentation, and collaborative teamwork.
LONDON OFFICE
Situated in Old Street, the heart of London’s tech scene, our office is home to various teams, including Commercial, Marketing, and Creative. The open-plan layout promotes collaboration and idea sharing, complemented by a spacious outdoor terrace ideal for team lunches and events.
ROLE OVERVIEW
As the Customer Growth Manager for Loyalty, you will report directly to the Director of CRM & Loyalty. Your primary responsibilities will include devising, implementing, and analyzing promotional campaigns and loyalty rewards designed to enhance customer engagement, drive repeat purchases, and optimize the lifetime value of our existing customers, all within established financial performance metrics. This strategic position within the Marketing department will involve collaboration across Commercial, Customer Analytics, Finance, and Product teams. The ideal candidate will be a proactive operator, combining creative insight with quantitative analysis, and will have a proven history of enhancing promotional outcomes.
