Customer Intelligence Lead

Charlotte Tilbury BeautyLondon, England, United Kingdom

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Ideal candidates will possess:Strong analytical skills with experience in data interpretation and modeling. Proven ability to lead and influence cross-functional teams. Expertise in customer analytics, market research, and performance metrics. Excellent communication and presentation skills for engaging with senior stakeholders. A collaborative mindset, fostering teamwork and innovation.

About the job

About Charlotte Tilbury Beauty

Established in 2013 by the renowned British makeup artist and beauty innovator Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone, everywhere. With an accessible range of products that are easy to choose and gift, the brand continues to achieve record-breaking success across various markets and categories.

In the past decade, Charlotte Tilbury Beauty has seen remarkable growth, becoming a leading name in the beauty industry and beyond. Now operating in over 50 countries, the brand boasts a global team of more than 2,300 dedicated individuals who are part of our Dream Team, contributing to our ongoing success.

As a truly global enterprise, Charlotte Tilbury Beauty is committed to delivering innovative retail experiences and cutting-edge product launches, all supported by industry-leading technology. Our internal culture encourages challenge, disruptive thinking, teamwork, and a shared passion for excellence. As we continue to expand, we seek extraordinary individuals eager to join our journey and help us achieve our ambitious goals.

About the Role

The Customer Insight team is the driving force behind our customer-centric strategy, translating data into actionable insights that guide our growth initiatives. By integrating customer, digital, trade, and market signals, we strive to understand how our clients discover, shop, and remain loyal to our brand, continuously enhancing their experience.

The Customer Intelligence Lead plays a crucial role in this team. Reporting directly to the Head of Customer Insights, you will manage the daily Customer Intelligence agenda, set priorities, define customer performance metrics, and ensure that insights inform key commercial and marketing decisions.

In this position, you will balance hands-on analytics with leadership and influence. You will conduct complex analyses and modeling when necessary, while mentoring a mid-weight Customer Intelligence Analyst and collaborating with Data Science, Data Engineering, CRM, Digital, and Marketing teams. Your contributions will shape our global customer acquisition, retention, and growth strategies, making you a trusted voice on customer performance for senior stakeholders throughout the organization.

As a Customer Intelligence Lead, your responsibilities will include:

Developing and executing the Customer Intelligence strategy, collaborating with the Head of Customer Insights to define the roadmap, priorities, and standards for customer insights.
Managing customer metrics, frameworks, and performance evaluations to ensure alignment with business objectives.

About Charlotte Tilbury Beauty

Charlotte Tilbury Beauty is a pioneering beauty brand recognized for its innovation and commitment to customer satisfaction. Founded by acclaimed makeup artist Charlotte Tilbury, the brand has made a significant impact on the global beauty market by providing high-quality, accessible products that empower individuals to express their unique beauty. With a vibrant team and a culture of creativity and excellence, Charlotte Tilbury Beauty is at the forefront of the industry.

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Customer Intelligence Lead

Charlotte Tilbury Beauty

Full-time|On-site|London, England, United Kingdom

About Charlotte Tilbury BeautyEstablished in 2013 by the renowned British makeup artist and beauty innovator Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone, everywhere. With an accessible range of products that are easy to choose and gift, the brand continues to achieve record-breaking success across various markets and categories.In the past decade, Charlotte Tilbury Beauty has seen remarkable growth, becoming a leading name in the beauty industry and beyond. Now operating in over 50 countries, the brand boasts a global team of more than 2,300 dedicated individuals who are part of our Dream Team, contributing to our ongoing success.As a truly global enterprise, Charlotte Tilbury Beauty is committed to delivering innovative retail experiences and cutting-edge product launches, all supported by industry-leading technology. Our internal culture encourages challenge, disruptive thinking, teamwork, and a shared passion for excellence. As we continue to expand, we seek extraordinary individuals eager to join our journey and help us achieve our ambitious goals.About the RoleThe Customer Insight team is the driving force behind our customer-centric strategy, translating data into actionable insights that guide our growth initiatives. By integrating customer, digital, trade, and market signals, we strive to understand how our clients discover, shop, and remain loyal to our brand, continuously enhancing their experience.The Customer Intelligence Lead plays a crucial role in this team. Reporting directly to the Head of Customer Insights, you will manage the daily Customer Intelligence agenda, set priorities, define customer performance metrics, and ensure that insights inform key commercial and marketing decisions.In this position, you will balance hands-on analytics with leadership and influence. You will conduct complex analyses and modeling when necessary, while mentoring a mid-weight Customer Intelligence Analyst and collaborating with Data Science, Data Engineering, CRM, Digital, and Marketing teams. Your contributions will shape our global customer acquisition, retention, and growth strategies, making you a trusted voice on customer performance for senior stakeholders throughout the organization.As a Customer Intelligence Lead, your responsibilities will include:Developing and executing the Customer Intelligence strategy, collaborating with the Head of Customer Insights to define the roadmap, priorities, and standards for customer insights.Managing customer metrics, frameworks, and performance evaluations to ensure alignment with business objectives....

Jan 9, 2026

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