Customer Onboarding Specialist at SiteMinder | Manila

SiteMinderManila

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess:Strong communication skills and a passion for customer service. Ability to engage customers effectively in a virtual environment. A proactive and positive attitude. Experience in a customer-facing role is a plus, but not mandatory.

About the job

About Us...

Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.

From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.

Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.

Role Overview: Customer Onboarding Specialist (EMEA)
We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.

Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.

Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.

What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences, qualities we believe cannot be taught!

Your Responsibilities...

Assess customer needs, determine setup requirements, and prepare customers for core product implementation.
Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.
Foster strong customer relationships to ensure satisfaction and success with our products.

About SiteMinder

SiteMinder is a leading open hotel commerce platform, transforming how hoteliers manage their online presence and bookings. With a mission to make technology simple for accommodation providers, we are committed to innovation and excellence, supporting thousands of hotels across the globe.

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