Customer Operations Leader - Store Experience

Indigo Books & Music Inc.Calgary

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer service or operations management. Strong leadership skills with a focus on team development. Excellent communication and interpersonal abilities. Ability to analyze data and implement effective solutions. Passion for retail and customer engagement.

About the job

About the Role

Indigo Books & Music is hiring a Customer Operations Leader for the Calgary store. This role centers on improving the in-store experience for customers while guiding a team committed to strong service and smooth operations.

What You Will Do

Lead and support a team to deliver high levels of customer service
Drive projects and daily practices that raise customer satisfaction
Promote efficient store operations and address challenges as they arise

What Sets This Role Apart

This position offers the chance to shape the customer journey in-store and influence how the team works together. Success means both happier customers and a well-run store.

About Indigo Books & Music Inc.

Indigo Books & Music Inc. is Canada's largest book, gift, and specialty toy retailer. We are committed to providing an unparalleled shopping experience and inspiring a love of reading. As a leader in the retail industry, we value our employees and foster a culture of inclusion, innovation, and teamwork.

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About the Role Indigo Books & Music is hiring a Customer Experience Representative in Calgary. This position centers on supporting customers and representing the Indigo brand on the sales floor. Daily tasks involve answering questions, guiding shoppers through a wide selection of books and music, and ensuring each visitor has a positive experience. What You …

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Customer Experience Representative

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Join our dynamic team at Indigo Books & Music Inc. as a Customer Experience Representative! In this essential role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will engage with customers both in-person and over the phone, addressing inquiries and providing solutions that enhance their shopping experience.If you have a passion for books, music, and customer service, we want to hear from you!

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Customer Operations Leader - Store Experience

Indigo Books & Music Inc.

Full-time|On-site|Calgary

About the Role Indigo Books & Music is hiring a Customer Operations Leader for the Calgary store. This role centers on improving the in-store experience for customers while guiding a team committed to strong service and smooth operations. What You Will Do Lead and support a team to deliver high levels of customer service Drive projects and daily practices that raise customer satisfaction Promote efficient store operations and address challenges as they arise What Sets This Role Apart This position offers the chance to shape the customer journey in-store and influence how the team works together. Success means both happier customers and a well-run store.

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