Customer Operations Manager - H/F

iliad-freeParis

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong leadership skills and extensive experience in customer service management. You should have a proven track record of improving customer satisfaction and operational efficiency.

About the job

What you will do

Supervise and refine operational processes that shape customer satisfaction
Lead, mentor, and develop a team focused on customer service
Promote consistent, attentive support for every customer

Role focus

This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.

About iliad-free

At iliad-free, we pride ourselves on being a dynamic telecommunications company that values innovation and customer satisfaction. Join us to contribute to our mission of providing excellent service to our clients.

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Service Manager for Multi-Site Operations

Social & Co

Temporary|€21.4K/yr - €53K/yr|On-site|Paris 3, Île-de-France, France

Social & Co is seeking a dedicated Service Manager to oversee operations at a post-hospital Care and Rehabilitation Unit (CHU) located in the 20th arrondissement of Paris, along with two family housing facilities in the 12th and 18th arrondissements.In this role, you will lead a multidisciplinary team of social workers, socio-educational assistants, and supp…

May 13, 2024

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Multi-Site Business Manager

Charlotte Tilbury

Full-time|On-site|Paris, Île-de-France, France

Multi-Site Business Manager - Paris Charles de Gaulle AirportFull-timeThe RoleAirport Locations: Paris Charles de Gaulle, Paris Orly, NiceAs the Multi-Site Business Manager, you will spearhead sales growth, enhance team performance, and ensure operational excellence across multiple airport locations. You will serve as the commercial and operational leader for your designated portfolio, guaranteeing that Charlotte Tilbury achieves exceptional retail execution, fosters robust retailer partnerships, and secures consistent commercial outcomes. Your role will involve leading and coaching Retail Artists, translating regional strategies into actionable commercial priorities and operational efficiencies at the counter level. Success in this position demands strong leadership abilities, keen analytical skills to assess performance across various locations, and the aptitude to cultivate high-performing teams that deliver uniform results across borders. The MSBM manages a variety of airport counters and gondola locations, necessitating frequent travel (approximately 60%) to ensure effective team leadership, alignment with retailers, and consistent execution across all locations.RequirementsKey ResponsibilitiesPeople ManagementBuilding a successful team culture and fostering a true Charlotte Tilbury community within your stores.Overseeing monthly scheduling and payroll budgeting in response to trading conditions.Motivating the team to achieve daily and monthly KPI targets, driving sales success.Managing ongoing talent development and succession planning, resolving workplace conflicts, and handling HR processes.Collaborating with the Area Trainer to identify training needs and provide feedback on developmental opportunities.Leading and inspiring a top-performing team through daily briefings and one-on-one performance meetings.Taking ownership of recruiting outstanding talent, managing the end-to-end recruitment process alongside the Talent Acquisition Advisor, and proactively sourcing talent in the local area.Supporting team members throughout the airport pass application process, ensuring a smooth experience, including conducting security interviews.Effectively managing a large team to ensure strong coordination, communication, and productivity.Commercial ResponsibilitiesLeading by example to achieve exceptional results from customer interactions while inspiring your team.Driving and enhancing business KPI performance to achieve market-leading results while maintaining the #1 ranking and growth rates.Ensuring the highest standards of retail execution and customer experience.

Mar 18, 2026

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Multi-Site Service Manager - Paris 14 & Choisy-le-Roi

socialco

Temporary|On-site|PARIS, Île-de-France, France

Location: Paris 14th & Choisy-le-Roi 94 Position available immediatelyAs part of the launch of a new emergency housing initiative, we are seeking a motivated and experienced Multi-Site Service Manager (H/F) ready to take on a meaningful challenge in support of the most vulnerable populations. Your Key Responsibilities:Reporting to management, you will oversee activities across two facilities located in Paris 14th and Choisy-le-Roi. You will be responsible for coordinating social teams, organizing services, and monitoring support projects.Your role will also include ensuring the quality of interventions, implementing internal procedures, and adhering to regulatory frameworks.

Mar 25, 2025

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Versatile Multi-site Agent H/F

apf-entreprises

Full-time|On-site|Paris

Join the dynamic team at apf-entreprises as a Versatile Multi-site Agent (H/F). This full-time role involves supporting various operations across multiple sites in Paris, ensuring that services run smoothly and efficiently.

Mar 25, 2026

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Site Operations Coordinator

Indie Campers

Full-time|On-site|Paris, Paris, France; Paris, Paris, France

About UsIndie Campers is the world's leading provider of road trip experiences, operating one of the largest fleets of camper vans and recreational vehicles (RVs) globally. With an expanding presence across Europe, North America, and Oceania, we are a rapidly growing company committed to making travel more connected, meaningful, and accessible for everyone.As the City Lead, you play a crucial role in advancing this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent customer-centric experience.As the on-site leader, the City Lead ensures operational excellence, team performance, and the overall customer journey within the city, serving as a bridge between global standards and local execution. The RoleThe City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the limited size of the team and the absence of specialized units (Service, RV Sales, Support).This role is 70 to 80% hands-on, ensuring smooth operational flow, robust customer service, accurate documentation, and reliable fleet availability.Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined management of operational expenditures. Key ResponsibilitiesExecute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);

Apr 4, 2026

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Operational Site Manager - Paris - Charles de Gaulle

Indie Campers

Full-time|On-site|Paris, Paris, France

About UsIndie Campers stands as the global leader in road trip travel, managing one of the largest fleets of campervans and recreational vehicles (RVs) worldwide. With a rapidly expanding presence across Europe, North America, and Oceania, our mission is to make travel more connected, meaningful, and accessible for everyone.The Operational Site Manager plays a vital role in fulfilling this mission at a local level by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer-centric experience. As the on-site leader, you will ensure operational excellence, team performance, and the overall customer journey in your city, acting as a bridge between global standards and local execution.The RoleThe Operational Site Manager holds full responsibility for the day-to-day operations and performance of an urban depot. This role involves substantial on-ground involvement (60–70%) while also carrying clear managerial and financial responsibilities.Key ResponsibilitiesEnsure the overall performance of the depot through rental activities and operational excellence.

Apr 4, 2026

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Site Supervisor

Indie Campers

Full-time|On-site|Paris, Paris, France; Paris, Paris, France

About UsIndie Campers is the global leader in road trip travel, operating one of the largest fleets of camper vans and recreational vehicles (RVs) worldwide. With a growing presence in Europe, North America, and Oceania, we are a rapidly expanding company on a mission to make travel more connected, meaningful, and accessible to everyone.As the City Lead, you play a crucial role in achieving this mission at the local level by ensuring high-quality rental operations, seamless service coordination, and a customer-centric experience.As a site leader, the City Lead guarantees operational excellence, team performance, and overall customer journey in their city, serving as a bridge between global standards and local execution. The RoleThe City Lead supervises the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and absence of specialized units (Service, RV Sales, Support).This role is 70 to 80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet availability.Furthermore, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, minimizing rework, and disciplined management of operational expenditures. Key ResponsibilitiesExecute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);

Apr 4, 2026

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Datacenter Site Manager - Paris - H/F

iliad-free

Full-time|On-site|Paris

We are seeking a dynamic and experienced Datacenter Site Manager to oversee our operations in Paris. In this pivotal role, you will be responsible for ensuring the efficiency and reliability of our datacenter, managing a team of skilled professionals, and implementing best practices in data management and infrastructure maintenance.Your leadership will drive operational excellence and foster a culture of safety and innovation. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!

Jan 15, 2026

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Site Director

WSH Group

Full-time|On-site|Paris

Join WSH Group as a Site Director where you will play a pivotal role in overseeing operations and driving strategic initiatives. As a leader in our Paris location, you will be responsible for managing site activities, ensuring compliance with safety standards, and fostering a collaborative team environment. Your expertise will guide our team towards achieving operational excellence, enhancing productivity, and delivering outstanding service to our clients.

Apr 13, 2026

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Managed Services Operations Manager at Ledger | Paris, France

Ledger

Full-time|On-site|Paris, France

At Ledger, we are a dynamic team of innovators committed to redefining the landscape of digital ownership. Our mission is to enable true freedom through technology, ensuring that users, creators, and enterprises can manage their value with autonomy and security. We foster a culture of curiosity and ingenuity, empowering individuals globally to embrace change and create impactful solutions. If you are passionate about making a difference in the world of digital assets, consider joining us at Ledger.As the leading platform for digital assets and Web3, Ledger secures over 20% of the world’s crypto assets via our cutting-edge devices. With our headquarters in Paris and additional offices around the globe, we are home to approximately 600 talented professionals dedicated to developing a wide range of products and services that facilitate the secure management of crypto assets. Our Ledger hardware wallets have successfully sold over 7.5 million units across 200 countries.The Team:The Managed Services organization plays a crucial role in ensuring the reliability and operational excellence of Ledger’s production platforms. The MS Operations team is tasked with maintaining service health, responding to incidents, and ensuring operational readiness. We collaborate closely with Platform Engineering and Site Reliability Engineering (SRE) teams to manage platforms and services effectively, addressing complex engineering issues when necessary.Responsibilities:Lead the Managed Services Operations function, overseeing personnel management, setting priorities, and ensuring operational accountability.Provide technical leadership in operational architecture, tooling, automation, and incident management.Ensure daily operational stability, readiness, and change validation for Ledger’s services.Define and implement the on-call operating model; act as a key point of contact for operational issues.

Jan 22, 2026

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Multi-Agent Mission Planning Engineer

Harmattan AI

Full-time|On-site|Paris

About UsHarmattan AI is revolutionizing the defense sector by developing autonomous and scalable defense systems. With a successful $200 million Series B funding round, valuing us at $1.4 billion, we are on a mission to expand our team and capabilities to deliver essential systems for allied forces.Our operations are grounded in core values: creating technology that has tangible real-world impacts, striving for excellence, setting lofty goals, and tackling the most challenging technical projects. In our rigorous environment, we expect ownership, attention to detail, and execution excellence.About the RoleIn the role of Multi-Agent Mission Planning Engineer, you will be responsible for designing and implementing Guidance, Navigation, and Control algorithms that convert high-level mission objectives into actionable directives for autonomous robots and multi-agent systems. You will link state-of-the-art research with practical autonomy, ensuring our systems are both intelligent and reliable in real-world applications.ResponsibilitiesCreate algorithms that break down high-level missions into structured, solvable guidance tasks for autonomous robots.Develop and enhance mission and path-planning frameworks for autonomous systems.Establish scalable backend systems for mission guidance and execution.Conduct simulations and validation campaigns to evaluate the consistency of autonomy across various mission scenarios.Collaborate with AI/ML, backend, and product teams to ensure algorithms are efficient, testable, and deployable in real-time settings.Candidate RequirementsEducation: Ph.D. or M.S. in Aerospace Engineering, Robotics, Applied Mathematics, AI, or a related discipline. A Ph.D. focused on multi-agent systems or reinforcement learning is highly advantageous.Experience in designing and deploying mission- or path-planning algorithms within aerospace, defense, or robotics sectors is a significant plus.Technical Skills: Proficiency in Python and C++. A deep understanding of autonomous decision-making, multi-agent coordination, and simulation frameworks is essential.Mindset: Proven ability to transition from research prototypes to production-grade systems.Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth strategy, with a readiness to go above and beyond to ensure operational excellence.

Feb 13, 2026

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Deputy Site Director

WSH Group

Full-time|On-site|Paris

WSH Group is seeking a dynamic and experienced Deputy Site Director to join our team in Paris. In this pivotal role, you will assist in the overall management and operational success of our site, ensuring that all objectives are met and exceeded. Your leadership will be crucial in guiding a diverse team, fostering collaboration, and driving performance. If you are passionate about leadership and operational excellence, we want to hear from you!

Apr 10, 2026

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Operations Manager, Care Operations

Joko

Full-time|Remote|Paris

At Joko, we empower consumers to make smarter shopping choices. Our vision is to transform the shopping experience, enabling individuals to discover what they need, make informed decisions, and save money.Founded in the vibrant city of Paris, Joko is a technology-driven company and a certified B Corporation with a diverse team of over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users saving money daily at over 10,000 merchants, Joko is making a significant impact.Our innovative offerings range from cashback and automatic coupons to price alerts and carbon tracking, and we continually expand our product line. Currently, we are developing an AI-powered shopping assistant to guide users in finding the best products based on price, quality, and environmental impact.Having achieved profitability in our primary market, we are now focused on scaling globally, particularly in the United States.Join us on this exciting journey and help shape the future of shopping!This role offers flexibility for remote work. Our Customer ServiceOur Care Operations team ensures that every interaction with Joko is handled with precision, fairness, and compassion. We are instrumental in fostering trust with our users while safeguarding both their experience and Joko’s operational integrity.We represent the voice of our users and contribute significantly to Joko’s operational and product strategies. Beyond merely processing inquiries or claims, the Care Operations team takes on the following responsibilities:Identifying friction points, risks, and inefficiencies within user journeysProviding actionable insights to internal teamsEnsuring that our operations scale while maintaining high standards of quality, consistency, and efficiencyOur ultimate goal is to ensure an outstanding user experience while continuously enhancing our tools, processes, and operational methodologies. Your RoleWe are in search of an analytical and impact-focused Operations Manager to join our Care Operations team, taking ownership of a critical area: Care or Fraud & Claims.In this role, you will have end-to-end ownership of your area, spearheading complex operational initiatives aimed at enhancing quality, efficiency, and user trust. You will craft scalable, data-driven solutions while collaborating closely with internal teams and external partners.In both areas, your responsibilities will include:Defining, tracking, and analyzing operational KPIs to uncover trends, root causes, and opportunities for improvementLeading cross-functional operational projects, from process optimization to implementation

Jan 16, 2026

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Senior Operations Manager

jobsforhumanity

Full-time|On-site|Paris

Join our dynamic team at jobsforhumanity as a Senior Operations Manager. In this pivotal role, you will lead our operations initiatives, ensuring efficiency and excellence throughout our processes. Your strategic vision and leadership will help us achieve our mission of empowering underserved communities worldwide.

Jan 20, 2026

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Operations Manager in Business Operations

Joko

Full-time|Remote|Paris

Join Joko, where we're on a mission to transform the shopping experience for consumers. Our goal is to empower individuals to shop smarter, enabling them to easily find what they need, make informed purchasing decisions, and save money.Founded in the vibrant city of Paris, Joko is a pioneering tech company recognized as a certified B Corp, currently employing over 90 talented individuals across locations including Barcelona and New York. Already, more than 5 million users benefit from our services, saving money daily at over 10,000 merchants.Our range of products continues to expand, featuring cashback, automatic coupons, price alerts, and carbon tracking. As we push forward, we are excited to introduce an AI-powered shopping assistant designed to help users discover the best products based on price, quality, and sustainability.Having achieved profitability in our core market, we are now poised for global expansion, with a keen focus on the U.S. market.It’s still day 1—come and help us redefine the future of shopping!This role is remote-friendly. About Our Business Operations TeamThe Business Operations team at Joko is a dynamic group driving internal innovation. We tackle the company’s most strategic and complex challenges, not just solving them but transforming them into scalable growth engines. From launching new business lines to rethinking revenue structures or integrating AI into our operations, we are the catalyst for high-impact initiatives that propel Joko forward.Our mission is clear: to ensure that Joko operates at its optimal level, every single day. Key ResponsibilitiesWe are in search of a highly analytical, resourceful, and impact-driven Operations Manager to join our Business Operations team and take ownership of one of our critical operational areas: Content, Product, Revenue, Finance, Marketing, or People.In this role, you will fully own your vertical, dive deep into its most challenging issues, and lead bold initiatives that unlock new performance levels. You will design tech-enabled, scalable solutions that drive Joko’s next phase of growth and efficiency.Your specific focus will depend on your background and the company's priorities. Example missions may include:Revenue OperationsRevamp our sales and account management processes to enhance conversion and retention rates.Optimize and rebuild our CRM (Hubspot) to facilitate data-driven decision-making.

Jan 23, 2026

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Operations Manager Intern - Trade-in Buybulk Service

Back Market

Internship|On-site|Paris

Join Back Market as an Operations Manager Intern for our Trade-in Buybulk Service, where you'll play a pivotal role in enhancing our operations. This internship offers you a chance to work alongside seasoned professionals in a dynamic and innovative environment. You will be responsible for analyzing trade-in processes, optimizing workflows, and contributing to the overall efficiency of our operations.Your contributions will directly impact customer satisfaction and the success of our trade-in initiatives.

Mar 26, 2026

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Associate Operations Manager

Wheely

Full-time|On-site|Paris, Paris, France

Wheely provides premium chauffeured transportation in major cities throughout Europe, the U.S., and the Middle East. The company combines advanced technology with high-end service for over 100,000 active riders and 1,200 corporate clients. With $43M in funding and annual revenue above $100M, Wheely continues to expand, including recent launches in New York City and growth across the U.S. and EMEA. Role overview The Associate Operations Manager in Paris helps keep Wheely’s luxury marketplace running reliably and efficiently. Operations is central to Wheely’s business, where accuracy and attention to detail are essential. This position works closely with senior leadership to address day-to-day market needs. What you will do Address supply and demand challenges in the Paris market Refine and support pricing strategies for local operations Maintain operational efficiency and systemic accuracy Who thrives in this role This position suits someone who enjoys solving operational puzzles, values precision, and is comfortable collaborating with senior leaders to ensure a smooth-running marketplace.

Apr 27, 2026

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Customer Operations Manager - H/F

iliad-free

Full-time|On-site|Paris

iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.

Apr 28, 2026

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Operations Manager

Bigblue

Full-time|On-site|Paris

Paris | Full-time Join us at Bigblue, where we are redefining the e-commerce landscape for independent brands. Our mission is to empower these brands to compete with industry giants like Amazon by providing unparalleled logistics solutions.Since our inception in 2018, we have developed a cutting-edge logistics platform that supports over 500 brands, including renowned names such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, and our proprietary WMS (Warehouse Management System) Atlas, we are tackling logistics challenges with innovation — delivering fulfillment that is faster, smarter, and more sustainable.With $20+M in funding and the trust of the next generation of e-commerce leaders, we are on a rapid growth trajectory, aiming to process 10 million orders in 2024 and expand into ambitious new markets. We seek a strategic partner who shares our vision for the future.Role OverviewAs we continue to expand, the merchant experience is not just a priority — it is fundamental to our long-term strategy and success.We are establishing a specialized Operations Management function aimed at enhancing our merchant-facing Success organization, which includes Account Management, Onboarding, Customer Success, and Support. This team will be pivotal in transforming our operational efficiency, sharing knowledge effectively, and delivering exceptional value to every merchant.We are looking for a dynamic, analytical, and self-driven Operations Manager to build this function from the ground up. You will design the systems, processes, and enablement programs that will revolutionize how our teams operate and collaborate within Bigblue as we scale.This position reports directly to the Head of Merchants and has the potential to lead a team of two. If you are a former consultant, Chief of Staff, or operations leader who thrives in creating structure from uncertainty, optimizing performance, and achieving measurable results at scale, this is a rare opportunity to influence a crucial growth engine. Your MissionDevelop and implement a comprehensive strategy for the enablement and operations of the merchant team, defining how teams learn, processes scale, knowledge flows, and how we prepare both customers and our people for product evolution.

Dec 22, 2025

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B2B Operations Manager

Bigblue

Full-time|On-site|Paris

In today's thriving e-commerce landscape, independent brands face challenges in achieving the streamlined logistics offered by industry giants like Amazon. At Bigblue, our mission is to revolutionize this experience.We empower brands by democratizing top-tier operations, enabling them to scale efficiently while ensuring a five-star customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands, ranging from dynamic DTC companies to renowned global brands such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, our innovative Warehouse Management System (WMS) Atlas and a network of 7 warehouses across Europe enable us to tackle logistics challenges that others shy away from, making fulfillment faster, smarter, and more sustainable.Supported by over $20M in funding and trusted by the new generation of e-commerce trailblazers, we are rapidly expanding — aiming to process 10 million orders by 2024 as we embark on bold enterprise growth. We seek a dedicated partner to lead us on this exciting journey.As Bigblue scales its B2B operations alongside its established B2C services, providing reliable support to our merchants remains our top priority.We are in search of a B2B Operations Manager to step into a vital role as our current manager transitions. This position entails comprehensive oversight of B2B operations across the EU, focusing on operational performance, service excellence, and team coordination. This role blends strategic leadership with hands-on execution and direct personnel management. You will ensure operational decisions and enhancements are aligned with the needs and expectations of our merchants.

Feb 16, 2026

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Customer Operations Manager - H/F

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