Customer Operations Manager

Indigo Books & Music Inc.Calgary

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should have a strong background in customer service management, with a minimum of 2 years experience in a leadership position. Excellent communication and interpersonal skills are essential, along with a proven ability to motivate and guide a team. Familiarity with customer relationship management (CRM) systems is a plus.

About the job

Indigo Books & Music Inc. seeks a Customer Operations Manager in Calgary to guide daily operations within the Customer Service department. This position focuses on team leadership and process improvement, aiming to strengthen the customer experience and achieve service goals.

What you will do

Direct day-to-day activities for the Customer Service team
Develop and apply strategies to improve customer satisfaction
Lead, coach, and support associates on the customer service team
Review performance metrics to identify trends and improvement areas
Use best practices to enhance team performance and service quality

About Indigo Books & Music Inc.

Indigo Books & Music Inc. is Canada's largest book retailer, committed to providing customers with a unique shopping experience. Our mission is to foster a love of reading and learning through a diverse selection of books, gifts, and lifestyle products. We pride ourselves on our knowledgeable staff and warm, inviting store environments.

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Customer Experience Representative

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Full-time|On-site|Calgary

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