Customer Operations Manager

Streem EnergyParis

On-site Full-time

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Experience Level

Experience

Qualifications

Previous experience in roles such as analyst, consultant, or customer support within the SaaS or energy sectors is preferred. Proven analytical and technical skills, with the ability to define, analyze, and challenge complex datasets. Familiarity with data collection and analysis tools is expected, along with a strong willingness to learn and grow in this area. A genuine interest in the renewable energy sector and the green transition; prior experience in this field is advantageous. Exceptional communication skills in English and another European language, demonstrating the ability to engage effectively with clients at all levels and to resolve issues efficiently. Strong organizational and time management skills, coupled with meticulous attention to detail.

About the job

The Customer Operations team is integral to Streem’s daily operations, acting as a vital link among our technology team, product manager, sales team, clients, and external partners. This position offers an exciting opportunity to help expand Streem’s presence in new markets and sectors.

Key Responsibilities:

Deliver outstanding customer support to ensure client satisfaction throughout the implementation and ongoing use of Streem Energy's solutions.
Engage with diverse stakeholders, including meter operators, grid managers, and aggregators.
Address client inquiries promptly and accurately, continuously seeking streamlined and automated solutions to complex challenges.
Oversee the quality of Streem data to identify and rectify potential bugs and issues proactively.
Develop a comprehensive understanding of our clients’ business goals, requirements, and key performance indicators (KPIs).
Convey client needs and product insights to drive ongoing enhancements of our service offerings.
Serve as a strategic partner to clients, offering advice on best practices and identifying avenues for optimizing their engagement with our solutions.

About Streem Energy

At Streem, we are revolutionizing the SaaS landscape by creating a cutting-edge platform designed to enhance the commercial management of renewable energy assets. Our mission is to expedite the energy transition by enabling asset managers, investors, and operators to extract maximum value from their renewable portfolios.

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