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Customer Relationship Officer

On-site Full-time

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Experience Level

Entry Level

Qualifications

Required Qualifications:Any undergraduate degree. Basic knowledge of contact center operations. Strong reasoning and analytical skills. Fluency in the required language for transactions. Typing skills as required by the process.

About the job

As a Customer Relationship Officer at Hinduja Global Solutions, you will play a vital role in enhancing customer satisfaction and ensuring seamless interactions. Your ability to understand and address customer needs will be key to achieving individual and organizational targets.

Key Responsibilities:

  • Strategic Thinking: Understand how individual performance impacts overall goals and improve personal metrics.
  • Business Acumen: Utilize various applications effectively, comply with policies, and maintain awareness of relevant metrics.
  • Results Driven: Plan and organize tasks to meet quality standards, maintain turnaround times, and adhere to hygiene and process metrics.
  • Customer Partnership: Build strong relationships with customers, ensuring satisfaction and quick resolution of issues while maintaining a polite demeanor.
  • Excellence in Execution: Strive for First Time Resolution (FTR) on all transactions, ensuring integrity and security of customer information.
  • Self-Management: Adhere to company policies, maintain punctuality, and take responsibility for your work.
  • Team Leadership: Mentor new team members and foster a collaborative work environment.

About Hinduja Global Solutions

Hinduja Global Solutions (HGS) has been a pioneer in the information technology and contact center industry since its inception in 1993. Originally known as ALIT, HGS has grown from a single client with 25 employees to a major player in the global market. With numerous acquisitions and a strong focus on customer engagement, HGS has established itself as a leader in providing high-quality services across various sectors, including Insurance and Telecom. The company’s commitment to excellence and strategic growth continues to drive its success.

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