About the job
Team: OneCare - Customer Resolution
Location: Glasgow or Bristol
Salary: £28,380 - £29,980 (Salary increase typically occurs within 6-9 months)
Experience: Previous complaint handling experience is preferred.
Work Schedule: Full-Time
Reports To: Customer Resolutions Squad Lead
Sponsorship: Unfortunately, we cannot provide sponsorship for this position.
This Role in Three Words: Ownership, Decision-Maker, Communicator
Top Qualities Required: Resilience, Organization, Empathy
Work Environment:
Hub-based employees are expected to be in the office at least once a week and attend OVO Connection events in person. You will be assigned to the nearest hub office, either Bristol or Glasgow, and will need to be in the office twice a week during training, and once every two weeks thereafter.
Inclusive Culture at OVO:
At OVO, we are on a mission to tackle one of the greatest challenges facing humanity: the climate crisis. We believe that diverse perspectives and backgrounds are essential for making impactful changes, which is why we encourage individuals from all walks of life to apply.
Working Together for a Sustainable Future:
Your role within the Customer Resolution Squad will involve handling escalated complaints, ensuring that customer satisfaction remains at the forefront of our service delivery. You will play a crucial part in providing resolutions and enhancing our award-winning service.
Summary of the Role:
As a Customer Resolution Specialist, you will investigate and respond to escalated customer complaints, ensuring a timely and effective resolution to enhance customer satisfaction.
