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Customer Satisfaction and Experience Assistant (Internship)

Kia FranceRueil-Malmaison
On-site Internship

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Experience Level

Entry Level

Qualifications

We are looking for a motivated individual eager to learn and grow within the automotive industry. Ideal candidates should possess:A keen interest in customer experience and satisfactionStrong analytical and communication skillsAbility to work collaboratively within a teamProficiency in Microsoft Office SuiteFluency in French; English is a plus

About the job

Join Kia France at an exciting time as we strive to become a leader in mobility solutions! We foster a creative and open-minded workplace where innovative ideas thrive.

If you believe that inspiration comes from movement, and you are passionate about enhancing customer experiences, it’s time to join our team at Kia.

As a Customer Satisfaction and Experience Assistant, you will play a key role in supporting our Network Development team in fostering customer satisfaction.

Key Responsibilities Include:

  • Monitoring the Quality Compensation Program (KIA EXPERIENCE)
  • Overseeing the implementation of Mystery Visits and Calls within the network
  • Managing the web journey program (Google My Business) in collaboration with the Marketing Department
  • Addressing inquiries and complaints from Authorized Distributors and Repairers via our platform
  • Assisting in the management of customer satisfaction surveys for Sales and After-Sales
  • Participating in audits of satisfaction standards
  • Analyzing monthly results from customer satisfaction surveys and implementing corrective action plans
  • Supporting regular external communication with the network of Distributors and Repairers
  • Contributing to internal communications related to Customer Experience and Satisfaction

Join us in shaping the future of mobility! #JoinTheMovement

About Kia France

Kia France is at the forefront of automotive innovation, committed to creating sustainable mobility solutions. As part of a global team, we believe in the power of collaboration and creativity to drive change in the industry.

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