Qualifications
Desired Qualifications:Demonstrable experience in a fast-paced customer service environment. Strong communication skills with a confident telephone manner, enabling you to quickly build rapport with customers. Maintain a polite and professional demeanor, with a willingness to go the extra mile to exceed customer expectations. Excellent administrative skills and proficiency in Microsoft Office applications. High levels of self-motivation and initiative to effectively solve problems. Embodiment of DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.
About the job
Are you a dedicated and reliable individual with a passion for customer service? Our Site Manager is eager to welcome an experienced Customer Services Advisor to our enthusiastic and customer-focused team. In this role, you will assist both internal and external customers regarding the collection and delivery of their parcels.
You will collaborate closely with our Drivers, Shift Managers, and Operations Managers to identify challenges, proactively troubleshoot, and take ownership of resolving these issues. Your focus will include:
- Responding to inquiries related to delivery statuses and providing Proof of Delivery (POD).
- Conducting detailed investigations for missing parcels and resolving delivery disputes.
- Promoting our services and products to both new and existing customers.
About DPDgroup UK
Join DPD on our journey to become the UK's most sustainable delivery company, all while providing world-class service to our customers. With a turnover exceeding £2 billion, we offer a dynamic and fast-paced work environment filled with opportunities for career advancement. At DPD, we are committed to fostering an open, ethical, inclusive, and socially responsible workplace. Along with job security and competitive pay, we provide fantastic benefits starting from day one, including the unique perk of never working on your birthday!
