Qualifications
Requirements:• Strong empathy and expertise in customer care.• Effective problem solver, capable of multi-tasking, creative thinking, and escalating issues to enhance user satisfaction. We seek self-starters eager to contribute to improving YouTube for users and partners.• Native-level written and verbal communication skills in English, with a minimum of 2 years experience in customer support (chat, voice, email) with direct consumers (B2C).• Ability to comprehend and communicate complex and technical concepts in an understandable manner for users and partners.• Exceptional customer empathy, diplomacy, and ownership of problems, going above and beyond to deliver outstanding support with a personable and charming demeanor.
About the job
Position: Customer Service Agent
Location: San Jose, CA 95113
Duration: 12+ months
Rate: $17.13/Hr on W2
As a Customer Service Agent, you will play a pivotal role in delivering exceptional customer contact and technical support. Your goal will be to enhance the YouTube experience for users by addressing complex inquiries, providing insightful coaching, and delivering comprehensive user education. This position involves reactive support for transactional matters (e.g., billing, account management, order tracking) and technical issues (e.g., software and hardware troubleshooting), along with proactive user education regarding Google products.
About BCforward
Founded in 1998, BCforward has evolved from an IT business solutions and staffing firm into a comprehensive personnel solutions organization. Headquartered in Indianapolis, Indiana, we operate delivery centers across 20 locations in North America, as well as in India and Puerto Rico. As the largest consulting firm and MBE certified organization based in Indiana, we are committed to meeting our customers' needs and delivering high-quality service.
