Customer Service and Dispatch Assistant

Weston Technology LtdWaltham Abbey, Essex

On-site Full-time £8.5/hr - £9.5/hr

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Experience Level

Mid to Senior

Qualifications

Essential qualifications include proficiency in Microsoft Office applications like Word, Excel, and Outlook, the ability to work efficiently in a team setting, and experience in coordinating with other departments for order fulfillment.

About the job

Key Responsibilities:

Generating regular performance reports
Picking and preparing large orders in accordance with customer specifications
Processing customer orders and confirming delivery schedules and stock availability
Handling customer calls professionally
Managing outgoing post for trade-in customers
Coordinating postal services and collections with Royal Mail, DPD, and FedEx

Essential Qualifications:

Proficient in Microsoft Office applications including Word, Excel, and Outlook.
Able to work effectively within a small team and independently as required.
Experience in coordinating with various departments to ensure timely order fulfillment.

The working hours for this position are Monday to Friday from 09:00 to 18:00, totaling 40 hours per week.

The salary for this role will be commensurate with experience, starting between £8.50 to £9.50 per hour.

About Weston Technology Ltd

Weston Technology Ltd is a forward-thinking company situated in Waltham Abbey, specializing in delivering exceptional customer service and efficient dispatch operations.

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Full-time|On-site|Waltham Abbey, Essex

Role OverviewAs a Logistics Coordinator, you will play a pivotal role in managing the efficient dispatch and delivery of goods. Your primary responsibilities will include ensuring the safe storage of products and overseeing all incoming and outgoing inventory. You'll also be tasked with training new employees, supervising dispatch assistants, and conducting performance evaluations.Your role will involve processing orders, utilizing mechanical and IT systems, and maintaining effective communication with customers via email and phone. You'll also be responsible for upholding statistical and financial records, ensuring compliance with health and safety regulations, and monitoring the receipt, assembly, and dispatch of goods.Excellent communication skills are essential as you will liaise with customers to ensure satisfaction and resolve any issues. Attention to detail is critical in maintaining accurate stock control systems and inventory accuracy.Key Responsibilities Include:Forecasting future capacity requirementsCoordinating recruitment and training of team members, while monitoring their performance and developmentGenerating regular reports and statistics on a daily, weekly, and monthly basisProviding daily briefings to team leadersOverseeing the scheduled maintenance of machinery and equipmentManaging stock control and order processingAchieving objectives and directives from managementFostering teamwork and motivating the workforceOverseeing Quality Management Systems for ISO9001 & ISO14001 complianceEssential Qualifications:Proficient in Microsoft Excel and WordExperience in warehouse managementStrong people management skillsExceptional customer service abilitiesDesirable Qualifications:First aid certificationFire safety training or certificationExperience in a warehouse handling mobile phones or electronic devicesPreferred Skills:Strong verbal and written communicationLogical reasoning abilitiesNumerical proficiencyTechnical aptitudeExcellent organizational skillsIT proficiencyProfessionalism and punctualityEffective time and people managementReport preparation skillsProject management capabilitiesInventory control expertise

Oct 9, 2019

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Logistics Coordinator

Westone Technology Ltd

Full-time|On-site|Waltham Abbey, Essex

Role OverviewAs a Logistics Coordinator, you will play a pivotal role in organizing and overseeing the dispatch department, ensuring the efficient management of goods in and out, as well as the timely delivery of customer orders.Your core responsibilities include:Processing customer orders efficientlyOperating mechanical and IT systems effectivelyMaintaining open communication with customersKeeping statistical and financial records accurate and up to dateMeeting quality objectives and delivery schedulesEnsuring compliance with health and safety regulationsCoordinating and monitoring the receipt, assembly, and dispatch of goodsIn addition, you will lead a small team of three, providing training and supervision to ensure that all staff are equipped with the necessary tools and knowledge to achieve their goals.Your communication skills will be essential as you will be liaising with customers via email and telephone.Maintaining accurate stock control systems is critical, requiring strong attention to detail.Additional responsibilities include:Planning for future capacity needsOrganizing and monitoring staff training and performanceGenerating regular reports and statistics on operationsProviding daily briefings to team leadersOverseeing scheduled maintenance of machinery and equipmentManaging stock control and order processingAchieving objectives set by managementFostering teamwork and motivation within the departmentAdministering Quality Management Systems for ISO9001 & ISO14001 complianceEssential Qualifications:Proficient in Microsoft Excel and WordExperience in warehouse managementStrong people management skillsExcellent customer service abilitiesDesirable Qualifications:First aid trainingFire safety training or experience as a fire championExperience in a warehouse setting for electronic devicesKnowledge of waste management practicesPreferred Skills:Exceptional verbal and written communication skillsStrong logical reasoning abilityNumerical aptitudeTechnical proficiencyOrganizational capabilitiesDriven and ambitious work ethicIT proficiencyCommitment to professionalism and punctuality

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Customer Service and Dispatch Assistant

Weston Technology Ltd

Full-time|£8.5/hr - £9.5/hr|On-site|Waltham Abbey, Essex

We are seeking a dedicated and skilled Customer Service and Dispatch Assistant to join our dynamic team at our warehouse and office located in Waltham Abbey. This role is ideal for individuals who excel in customer service and have experience in dispatch operations. As a versatile member of our team, you will be responsible for multitasking, addressing customer inquiries, and accurately processing bulk orders. This position promises to be both challenging and rewarding.Key Responsibilities:Generating regular performance reportsPicking and preparing large orders in accordance with customer specificationsProcessing customer orders and confirming delivery schedules and stock availabilityHandling customer calls professionallyManaging outgoing post for trade-in customersCoordinating postal services and collections with Royal Mail, DPD, and FedExEssential Qualifications:Proficient in Microsoft Office applications including Word, Excel, and Outlook.Able to work effectively within a small team and independently as required.Experience in coordinating with various departments to ensure timely order fulfillment.The working hours for this position are Monday to Friday from 09:00 to 18:00, totaling 40 hours per week.The salary for this role will be commensurate with experience, starting between £8.50 to £9.50 per hour.

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