Customer Service Officer

First Abu Dhabi BankAbu Dhabi

On-site Full-time

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Experience Level

Experience

Qualifications

High School diploma or equivalent required. A minimum of 2 years of relevant experience in the banking industry. Strong familiarity with banking products, customer experience best practices, and pertinent policies. Excellent verbal and written communication skills. Strong problem-solving capabilities and meticulous attention to detail. Proficient in customer service software and CRM systems. Able to thrive in a fast-paced environment. Demonstrated sales proficiency and ability to meet targets. Knowledge of online and mobile banking platforms. Empathetic and customer-focused approach. Ability to work collaboratively within a team setting. Adaptability to evolving customer needs and banking procedures.

About the job

We are looking for a passionate and customer-oriented Customer Service Officer to become a vital part of our customer service team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in delivering outstanding support to our clients, addressing their inquiries, and enhancing their overall experience.

Proactively sell and cross-sell asset and liability products to both new and existing customers.
Evaluate, prepare, and recommend loan product applications along with maintenance requests.
Manage customer requests including account openings, online banking inquiries, and various services.
Guide customers on utilizing automated banking channels such as ATMs, call centers, and online banking platforms.
Generate new customer leads through personal connections and referrals from existing clients.
Achieve individual sales targets and engage in daily retail sales team discussions.
Meet monthly objectives for onboarding customers to online and mobile banking services.
Maintain high levels of customer satisfaction and contribute to our Net Promoter Score (NPS) goals.
Handle customer inquiries referred from the call center efficiently.
Collaborate with team members and internal departments to resolve customer issues effectively.
Participate in mandatory training programs to stay current with bank products and services.
Comply with all bank policies, procedures, and regulations.

About First Abu Dhabi Bank

Are you eager to be part of the leading bank in the UAE and one of the most esteemed financial institutions in the region? We are in search of professionals who are motivated, skilled, and ready to embrace new challenges. Together, we can achieve our objectives, creating a significant impact on our organization and the financial sector as a whole. Join us and make your mark in the industry. Let's collaborate to accomplish remarkable achievements and open up new opportunities for our employees, clients, and communities.

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