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Experience Level
Experience
Qualifications
Qualifications:Minimum of 6 months experience in a BPO setting with a blended account. Exceptional verbal and written communication skills in English. Proficient in multitasking, including handling calls while responding to emails. Detail-oriented and highly organized. Willingness to work on-site in Buendia, Makati. Able to work night shifts.
About the job
ISTA Solutions is hiring a Customer Service Representative - Appointment Setter for its Makati City office. This role centers on helping customers and managing their requests through phone, email, and chat. New hires receive a PHP 21,000 signing bonus.
Key responsibilities
Support customers by responding to inquiries via phone, email, and chat.
Answer questions and resolve concerns about products and services.
Collaborate with colleagues and other departments to address more complex issues.
Maintain detailed records of customer interactions, transactions, and feedback.
Work environment
ISTA Solutions values employee satisfaction and encourages a healthy work-life balance. The team supports ongoing learning and works together to promote long-term growth.
About ISTA Solutions
ISTA Solutions is committed to fostering an inclusive environment where every team member can thrive. We offer competitive salaries and a range of benefits to support your career growth and personal well-being. Our strong culture values leadership, continuous learning, and innovation, and we create ample opportunities for professional development.
RISE is dedicated to transforming the digital landscape of the Philippines by enhancing internet connectivity and delivering exceptional support to our business and wholesale partners. Our initiatives, including GetaFIX and Open Access Network, set the standard for reliable and swift installation services. We foster a culture of transparency and accountabili…
Full-time|Hybrid|Makati City, Metro Manila, Philippines
Work Arrangement Hybrid setup: three days per week onsite in Makati City. Role Overview The Patient Experience Supervisor ensures that a culture of care is delivered consistently across all clinics. This role leads patient engagement efforts, manages feedback systems, and supports programs aimed at improving service quality. Daily responsibilities include overseeing experience programs, coordinating service recovery, and supporting loyalty initiatives. Key Responsibilities Lead patient engagement initiatives and manage feedback channels. Oversee daily operations of patient experience programs. Coordinate service recovery and loyalty activities. Work with Service Quality Assurance and Clinic Operations teams to spot gaps and improve the patient journey. Train staff on service standards and monitor compliance. Track feedback and follow up on corrective actions. Recognize clinics and individuals for outstanding service. Location Makati City, Metro Manila, Philippines
Full-time|On-site|Makati City, Metro Manila, Philippines
About UsLove, Bonito is the premier womenswear brand in Southeast Asia, dedicated to empowering women through style and confidence. Founded in 2010 in Singapore, we have transformed from a modest online startup to a multi-channel powerhouse with over 20 stores across Asia and a robust online presence.As we embark on our next decade, we aim to expand into new categories, markets, wholesale partnerships, and strategic brand acquisitions. We are evolving into a next-generation regional consumer group, merging heartfelt values with high performance and innovative technology.At our core, we are a dynamic team of builders, dreamers, and doers who believe that culture is more than just words on a wall — it's reflected in our daily actions. We thrive on curiosity, agility, and taking bold risks on ideas and people we believe in. Here, you'll join a community that challenges you to grow, empowers you to lead, and celebrates your individuality. Together, we are defining the future of Asian brands from Southeast Asia to the global marketplace.Why Join Us?At Love, Bonito, you will engage in more than just a job; you will contribute to a movement. We are building a lean, bold organization that thrives on passion and impact. Here’s what you can expect:Purpose with Performance: We are committed to building a world-class Asian brand that competes on the global stage. We uphold high standards and operate with integrity, excellence, and a passion for customer service. Join us if you are dedicated to creating meaningful impact!Real Growth: Our environment is dynamic and fast-paced. You will be encouraged to learn quickly, step out of your comfort zone, and collaborate with colleagues who both challenge and support you. If you seek a structured and comfortable setting, this isn't the place for you. However, if you are excited to build, innovate, and make a difference, we want you!Culture at Our Core: If you value an authentic, no-corporate-BS environment, you will fit right in. We lead with empathy, celebrate individuality, and believe that great work stems from trust rather than titles. We cherish teamwork and effective collaboration, as we believe that together we can achieve more. If this resonates with your values, join us and become part of #TeamLB!Join us as we redefine the essence of building a lasting global consumer group.About the RoleIn this role, you will drive customer growth across digital and retail touchpoints for Singapore and international markets, including the Philippines, Indonesia, Malaysia, Hong Kong, and beyond. Your primary focus will be on Omni Channel Communication (Email, In-App Messaging, Push Notifications, WhatsApp, Telegram, SMS). Beyond execution, you are expected to think strategically regarding customer lifecycle management...
RISE is dedicated to transforming internet connectivity in the Philippines by delivering top-notch services and unparalleled support to our business and wholesale partners. Our initiatives, such as GetaFIX and Open Access Network, emphasize connectivity efficiency, setting a standard for reliability and installation speed. We foster a culture of transparency and accountability, empowering our team members to exceed expectations and collaboratively enhance the digital landscape of our nation.As the Global Sales Manager, you will lead the efforts to market our core services to international wholesale carriers and enterprises. Your role will involve identifying and leveraging the most effective sales channels to cultivate international partnerships and elevate our brand presence on a global scale.
Full-time|On-site|Makati City, Metro Manila, Philippines
Role overview The Service Excellence Team Lead at Angkas, based in Makati City, plays a key part in shaping the customer service experience. This position guides a team to uphold high service standards and ensures customers receive attentive, consistent support. Main responsibilities Monitor team performance to identify strengths and areas needing improvement. Address team conflicts and employee concerns quickly and effectively. Recruit, train, coach, and develop Subject Matter Experts (SMEs) and Customer Experience Associates. Conduct regular performance evaluations and provide ongoing feedback to team members. Handle escalated customer issues and complaints with professionalism and care. Collaborate with others to design and implement strategies for service excellence. Introduce process improvements to boost efficiency and customer satisfaction. Carry out quality assurance audits and deliver constructive feedback to the team. Identify training needs based on quality assurance results. Report on and analyze team or departmental data. Additional expectations Follow company policies and procedures at all times. Meet or exceed targets and objectives set by your supervisor. Participate in ongoing training and development activities. Take on other responsibilities and projects as assigned.
Join RISE as a Dynamic Account Manager and play a pivotal role in driving our mission to Accelerate Internet for the Philippines. Your primary responsibility will be identifying and pursuing new business opportunities while developing and implementing effective sales strategies to achieve revenue targets. You will ensure that our clients receive exceptional service, fostering a positive experience that aligns with our commitment to high-quality internet services. Be part of a team that promotes ownership, transparency, and continuous improvement, all while celebrating our successes together.
Full-time|Remote|Remote — Makati City, National Capital Region, Philippines
We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.
About Us Previously, being a successful restaurateur meant having a love for food and people. However, in the digital age, embracing technology is equally essential. At Otter, we are passionate about helping restaurateurs thrive in the online food delivery space. Our trusted software supports restaurants worldwide, from large chains like Chick-fil-A and KFC to smaller establishments, enhancing their delivery operations by increasing sales, minimizing order issues, and alleviating delivery challenges. Role Overview: As the Customer Support Team Lead at Otter, you will motivate and guide a dedicated team of support agents to deliver outstanding customer experiences. You will influence the team’s operational efficiency by focusing on personnel development, optimizing workflows, and promoting a culture centered on customer satisfaction. Collaborating closely with other Team Leads and the US&C People Ops Manager, you will ensure our support services maintain the highest standards. The ideal candidate is a natural leader who derives satisfaction from implementing structured management strategies. Your Responsibilities: Lead and manage a team of support specialists in your region. Monitor and assess team performance, providing constructive feedback to ensure peak productivity. Inspire and coach team members to meet productivity and project objectives. Oversee and prioritize all support channels and queues, ensuring adherence to service level agreements. Manage shift schedules to guarantee optimal team coverage. Provide assistance to team members during their shifts as needed. Set a benchmark for quality support by actively responding to customer inquiries across all channels. Collaborate with the broader US&C SOS team on special projects to enhance overall support team success. Work with stakeholders to fulfill project and KPI requirements.
Full-time|On-site|Makati City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Customer Support Associate in the heart of Makati City. We are looking for an enthusiastic individual dedicated to delivering outstanding customer service. In this role, you will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction through clear communication and support.Key ResponsibilitiesProvide timely and professional responses to customer inquiries across various channels, including phone, email, and chat.Assist customers in resolving their concerns and provide effective solutions.Accurately document customer interactions and transactions for record-keeping.Work collaboratively with teammates to enhance customer service processes.Aim to meet or exceed individual and team performance metrics consistently.
As an Order Management Specialist at Continental AG, you will play a pivotal role in ensuring seamless order processing and customer satisfaction. Your responsibilities will include overseeing order fulfillment, coordinating with various departments, and maintaining accurate order records. You will be the primary point of contact for customers regarding their orders, ensuring timely communication and resolution of any issues.
Full-time|On-site|Makati City, Metro Manila, Philippines
Join our dynamic team at tasq-work as a Customer Service Representative in Luzon! We are eager to bring on motivated individuals who are committed to providing outstanding service to our esteemed clients. In this role, you will utilize your communication prowess, problem-solving abilities, and customer profiling skills to ensure an exceptional client experience.Key ResponsibilitiesRespond swiftly and professionally to customer inquiries via phone, email, and chatResolve customer issues and complaints with an emphasis on first-contact resolutionMaintain accurate and detailed records of customer interactionsCollaborate with team members to enhance customer service initiativesProvide information about products and services to meet customer needsIdentify and recommend opportunities to improve the customer experience proactivelyAchieve or surpass individual and team performance objectives
Join Canva as a Customer Service Team Lead and play a vital role in shaping our customer service strategies. You will lead a dynamic team dedicated to enhancing customer satisfaction while driving performance excellence. This position requires strong leadership skills, a passion for customer service, and the ability to foster a collaborative team environment.
Join our dynamic team at SGS as a Telemarketing and Customer Service Associate. In this vital role, you will engage with customers through phone and email, providing exceptional service and support. You will be responsible for promoting our services, managing customer inquiries, and ensuring a positive experience for every client.
Overview of CSE Settlement Function:Document Management: Efficiently gather, assess, and authenticate all pertinent documents from clients, brokers, and lenders to ensure all criteria and outstanding conditions are met within specified timelines.Loan Finalization Support: Collaborate in the preparation, coordination, and execution of lender documentation and contracts crucial for closing home loan applications.Discharge & Issue Resolution: Oversee the discharge process, addressing and resolving application issues prior to settlement to prevent delays.Pipeline Oversight: Diligently monitor and manage settlements in your pipeline, ensuring proactive follow-ups and transparent communication with stakeholders.System Documentation: Maintain precise and comprehensive case notes in Salesforce to guarantee complete visibility and continuity across the team.Compliance & Best Practices: Stay updated on changes to the settlement process, industry guidelines, and internal policies to ensure adherence to best practices.Client Communication: Address client inquiries and concerns regarding settlement and closing, providing clear, supportive, and timely assistance.Complex Issue Handling: Skillfully navigate and assist in resolving complex issues, including those related to property titles and liens.Stakeholder Relationship Management: Cultivate strong collaborative relationships with internal teams and external partners to ensure seamless client experiences.Judgment & Escalation: Exercise sound judgment in managing client files, escalating issues promptly when risks or complications arise.
Role Overview Lamudi is hiring a Customer Service Representative focused on lead qualification in Makati City. This position serves as the first point of contact for customers, handling inquiries with care and efficiency. The role centers on engaging with potential leads and upholding strong service standards. Main Responsibilities Respond to customer questions and requests in a timely, helpful manner Reconnect with previously qualified developer leads to assess their current interest and project fit Support the team’s efforts to identify and qualify new opportunities What Lamudi Looks For Clear, confident communication skills Proactive approach to daily tasks Interest in growing professionally within a supportive team This role offers a chance to build customer service experience while working closely with both leads and internal teams at Lamudi.
Join our dynamic Legal Delivery Team at DBC Philippines, where we provide exceptional conveyancing support and services to buyers and sellers within the residential property market across Australia. Our team is dedicated to delivering high-quality, scalable solutions, and we pride ourselves on our operational excellence.We are on the lookout for a talented Conveyancing Paralegal who will efficiently manage conveyancing files from inception to completion, ensuring clients receive outstanding support throughout the entire process. Responsibilities include addressing client inquiries, preparing essential documentation, finalizing settlements, and collaborating with both internal teams and external parties.The ideal candidate will uphold the company’s protocols, maintain confidentiality and data protection standards, and consistently produce precise and high-quality work. Comprehensive knowledge of conveyancing systems and processes is essential, along with a readiness to facilitate training and share knowledge with colleagues as needed.Key Responsibilities:Achieve daily key performance indicatorsEfficiently manage allocated filesHandle incoming and outgoing client communications via phone and emailEnsure timely responses to client inquiriesDeliver an exceptional client experience in all interactionsAccurately collect and input confidential client dataCoordinate with Australian legal professionals to obtain necessary advicePrepare precise invoices for services renderedMaintain orderly physical and digital filing systemsReview documents and take appropriate actions for resolutionAdhere to policies safeguarding data confidentiality
Role Overview Continental is hiring an Order Management Specialist for the night shift in Makati City. This role focuses on handling order processing and addressing customer inquiries. The position helps ensure clients receive prompt, accurate service. What You Will Do Oversee the end-to-end order processing workflow Respond to customer questions and requests related to orders Support timely and accurate delivery of products and services Maintain a high standard of customer satisfaction through careful attention to detail Key Qualifications Strong attention to detail Commitment to delivering excellent service Willingness to work the night shift in Makati City
Role Overview lendigroup1 is hiring an Aussie Product Support Specialist based in Makati City. This position focuses on providing reliable customer service to clients who use our products. The role offers a mix of remote work and direct customer engagement, allowing for both flexibility and hands-on support.
Full-time|On-site|Makati City, Metro Manila, Philippines
ISTA Solutions is hiring a Customer Service Representative - Appointment Setter for its Makati City office. This role centers on helping customers and managing their requests through phone, email, and chat. New hires receive a PHP 21,000 signing bonus. Key responsibilities Support customers by responding to inquiries via phone, email, and chat. Answer questions and resolve concerns about products and services. Collaborate with colleagues and other departments to address more complex issues. Maintain detailed records of customer interactions, transactions, and feedback. Work environment ISTA Solutions values employee satisfaction and encourages a healthy work-life balance. The team supports ongoing learning and works together to promote long-term growth.
Full-time|On-site|Makati City, Metro Manila, Philippines
We are seeking a dynamic and experienced Senior IT Manager to lead our IT operations across a diverse network of schools. This pivotal role focuses on maintaining the reliability, security, and efficiency of our technology infrastructure. You will define IT strategy, manage a distributed IT team across various locations and time zones, and oversee vendor partnerships to ensure seamless technology services. By aligning IT operations with our educational mission, you will play an essential role in providing staff and students with reliable technology resources.The Senior IT Manager will closely collaborate with System Operations, Engineering, School Operations, and external partners. This role demands exceptional leadership skills, a strategic mindset, and extensive technical expertise, particularly in Microsoft environments. If you are passionate about education and thrive in an innovative setting, we encourage you to apply.Key Responsibilities:Leadership and Strategy:Develop and implement an IT strategy that aligns with organizational goals.Lead and manage a geographically dispersed IT team, ensuring consistent service delivery.Establish clear performance metrics, workflows, and accountability measures.Mentor and coach team members to foster their professional development.User Support and Ticket Management:Oversee IT support functions, ensuring timely ticket resolution and high service quality.Implement and monitor service-level agreements (SLAs) across the organization.Identify and address recurring issues, driving long-term solutions to enhance user experience.Microsoft Platform Administration:Oversee administration of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams.Ensure compliance with licensing, configuration, and security standards.Guide the IT team in managing tenant health, permissions, and collaboration tools.Network and Infrastructure Oversight:Ensure reliable connectivity and performance across all school sites.Manage network architecture, including firewalls, switches, and wireless infrastructure.Oversee IT asset lifecycle policies, including procurement and retirement.Security and Compliance:Develop and enforce IT security policies including endpoint protection and access controls.Ensure compliance with data protection regulations.Lead regular security audits, risk assessments, and disaster recovery planning.Web Hosting and Vendor Management:Oversee web hosting services, ensuring uptime and security.
